Welcome guest. Before posting on our computer help forum, you must register. Click here it's easy and free.

Author Topic: AOL Secure Connection Failed  (Read 1381 times)

0 Members and 1 Guest are viewing this topic.

silkie

    Topic Starter


    Hopeful

    AOL Secure Connection Failed
    « on: December 05, 2017, 05:05:08 AM »
    Hi -

    Yesterday I could not access my AOL email account  = "Secure connection failed"  - also a popup message from Avast AV " Threat secured" - "infected with HTML:Phishing- VJ[Phish]" "connection aborted".  No instruction or advice given about how to correct things.  I've tried to sign in to AOL as usual, but their website does not recognise my user name or password, and so I've no email.  Firefox is my main browser, but I get the same result via IE and MS Edge.  I am stumped as to what to do next - any help or advice will be appreciated.

    SuperDave

    • Malware Removal Specialist
    • Moderator


    • Genius
    • Thanked: 984
    • Certifications: List
    • Experience: Expert
    • OS: Windows 8
    Re: AOL Secure Connection Failed
    « Reply #1 on: December 05, 2017, 09:54:30 AM »
    Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.

    1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
    2. The fixes are specific to your problem and should only be used for this issue on this machine.
    3. If you don't know or understand something, please don't hesitate to ask.
    4. Please DO NOT run any other tools or scans while I am helping you.
    5. It is important that you reply to this thread. Do not start a new topic.
    6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
    7. Absence of symptoms does not mean that everything is clear.

    If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
    *************************************************************************
    Please download AdwareCleaner onto your Desktop. AdwCleaner

    Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon.



    If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
    When the AdwCleaner program will open, click on the Scan button as shown below.



    AdwCleaner will now start to search for malicious files that may be installed on your computer.
    To remove the files that were detected in the previous step, please click on the Clean button.



    AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the OK button. AdwCleaner will now delete all detected adware from your computer. When it is done it will display an alert that explains what PUPs (Potentially Unwanted Programs) and Adware are. Please read through this information and then press the OK button. You will now be presented with an alert that states AdwCleaner needs to reboot your computer.
    Please click on the OK button to allow AdwCleaner reboot your computer.A log will be produced. Please copy and paste this log in your next reply.
    *********************************************
    Download and install: Please download Malwarebytes' scanner to your desktop.
    Double Click mbam-setup.exe to install the application.
    • It should update automatically if the computer is connected to the internet.
    • Click on Threat Scan and click on Scan Now.
    • The scan may take some time to finish,so please be patient.
    • When the scan is complete make sure all the infections have "quarantine" selected in the Action box.
    • Click on "Apply actions" You may be asked to Restart your computer to completely remove the infections.
    • When disinfection is completed you can click on "Copy to Clipboard".
    • Paste the log in you next reply (CTRL+ V)
    *************************************************
    Download Security Check by screen317 from the following link and save it to your desktop.

    Security Check

    * Double-click Security Check.bat
    * Follow the on-screen instructions inside of the black box.
    * A Notepad document should open automatically called checkup.txt
    * Post the contents of that document in your next reply.

    Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.
    Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender

    silkie

      Topic Starter


      Hopeful

      Re: AOL Secure Connection Failed
      « Reply #2 on: December 05, 2017, 01:02:52 PM »
      Dave - thanks for your help.
      I downloaded AdwCleaner, but before I could do anything another Avast popup appeared -  "Threat secured. We've moved the threat AdwCleaner.exe to your virus chest" - No AdwCleaner icon anywhere and I presume that means that Avast is blocking things. The small window in the address bar showing download progress shows download failed.  Shall I try again from the start?  (As well as Avast I have Malwarebytes free program and I ran scans on both when the problem first started, both ok)

      SuperDave

      • Malware Removal Specialist
      • Moderator


      • Genius
      • Thanked: 984
      • Certifications: List
      • Experience: Expert
      • OS: Windows 8
      Re: AOL Secure Connection Failed
      « Reply #3 on: December 05, 2017, 06:00:25 PM »
      Avast should not block AdwCleaner. Try running the scans in Safe Mode.
      Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender

      silkie

        Topic Starter


        Hopeful

        Re: AOL Secure Connection Failed
        « Reply #4 on: December 06, 2017, 04:08:39 AM »
        Windows 10 safe mode - Malwarebytes scan all ok, Avast scan = "UI failed to load.  AV service is not responding."

        silkie

          Topic Starter


          Hopeful

          Re: AOL Secure Connection Failed
          « Reply #5 on: December 06, 2017, 09:13:36 AM »
          Just a thought - further to last post - would it hurt if I tried uninstall/reinstall Avast AV?  Then download AdwCleaner again.

          SuperDave

          • Malware Removal Specialist
          • Moderator


          • Genius
          • Thanked: 984
          • Certifications: List
          • Experience: Expert
          • OS: Windows 8
          Re: AOL Secure Connection Failed
          « Reply #6 on: December 06, 2017, 09:49:29 AM »
          Just a thought - further to last post - would it hurt if I tried uninstall/reinstall Avast AV?  Then download AdwCleaner again.
          It would be worth a try. Please let me know.
          Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender

          silkie

            Topic Starter


            Hopeful

            Re: AOL Secure Connection Failed
            « Reply #7 on: December 06, 2017, 11:55:59 AM »
            Avast un/reinstall now ok.  Downloaded AdwCleaner ok, but it opened up not in Desktop but in a window with actions options "scan" and "logfiles"  - I clicked scan which it proceeded to do and results shown in Notepad.  This scan showed all ok with no malicious items found.  I hope I have not somehow messed up the AdwCleaner download - nothing like your screenshots has appeared.  Also I've resolved my original problem (no email access) with a phone call to AOL and reset password.  Let me know if it's worth carrying on - I seem to be all right now.

            SuperDave

            • Malware Removal Specialist
            • Moderator


            • Genius
            • Thanked: 984
            • Certifications: List
            • Experience: Expert
            • OS: Windows 8
            Re: AOL Secure Connection Failed
            « Reply #8 on: December 06, 2017, 04:15:55 PM »
            Avast un/reinstall now ok.  Downloaded AdwCleaner ok, but it opened up not in Desktop but in a window with actions options "scan" and "logfiles"  - I clicked scan which it proceeded to do and results shown in Notepad.  This scan showed all ok with no malicious items found.  I hope I have not somehow messed up the AdwCleaner download - nothing like your screenshots has appeared.  Also I've resolved my original problem (no email access) with a phone call to AOL and reset password.  Let me know if it's worth carrying on - I seem to be all right now.
            The original problem was no access to email so if everything else is working well I would consider it repaired.
            Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender

            silkie

              Topic Starter


              Hopeful

              Re: AOL Secure Connection Failed
              « Reply #9 on: December 07, 2017, 04:41:24 AM »
              Sorry Dave - I seem to have spoken too soon - this morning the same thing happened that I described in my original post.  I can now not access any AOL page so my efforts   with AOL password seem to have been in vain.  I have again downloaded AdwCleaner 7.0.5.0 from your link with the same result (my post 6 Dec) - there is nowhere an option to open in Desktop with an icon and that is why I was not sure things were right with the download.  The AdwCleaner page just does not look right to me.  Hope I'm not wasting your time.

              silkie

                Topic Starter


                Hopeful

                Re: AOL Secure Connection Failed
                « Reply #10 on: December 07, 2017, 08:37:12 AM »
                Again, further to my post today - I have just run CCleaner and afterwards checked AOL to see if it made any difference -- of course, just to complicate things, AOL came through perfectly ok. email access as well.  I feel a bit of a fool to have to report that, at the moment, things are ok again.

                SuperDave

                • Malware Removal Specialist
                • Moderator


                • Genius
                • Thanked: 984
                • Certifications: List
                • Experience: Expert
                • OS: Windows 8
                Re: AOL Secure Connection Failed
                « Reply #11 on: December 07, 2017, 10:06:53 AM »
                Ok. Keep an eye on how it works for the next few days to see if it happens again.
                Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender