Computer seems like it has a glitch

[debby]

My computer has been acting strangely, freezing on websites and I have to X out of what I was doing, get off the internet and start all over again, and then it will work until it happens again.  There are just a few things that don't seem to "jive" to me.  When I go to shut it down for the night, something pops up on the screen telling me it cannot.....and then the blue screen comes on before I can read what it says and shuts my computer off.  I have a Dell Inspirion i-5 - 4460, CPU @ 3.20 GHz, RAM 8 GB, 64-bit.  I have read the "Please Read" on the forum and I have used CCCleaner and Malwarebyes, etc., before and want to try it again to see if it helps make the computer run better. I have Windows Defender and I ran a scan.  It came up no threats detected but I don't know if I trust it. What do you think?

[SuperDave]

Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
*************************************************************************
Please download AdwareCleaner onto your Desktop. AdwCleaner

Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon.



If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
When the AdwCleaner program will open, click on the Scan button as shown below.



AdwCleaner will now start to search for malicious files that may be installed on your computer.
To remove the files that were detected in the previous step, please click on the Clean button.



AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the OK button. AdwCleaner will now delete all detected adware from your computer. When it is done it will display an alert that explains what PUPs (Potentially Unwanted Programs) and Adware are. Please read through this information and then press the OK button. You will now be presented with an alert that states AdwCleaner needs to reboot your computer.
Please click on the OK button to allow AdwCleaner reboot your computer.A log will be produced. Please copy and paste this log in your next reply.
*********************************************
Download and install: Please download Malwarebytes' scanner to your desktop.
Double Click mbam-setup.exe to install the application.

• It should update automatically if the computer is connected to the internet.
• Click on Threat Scan and click on Scan Now.
  
• The scan may take some time to finish,so please be patient.
• When the scan is complete make sure all the infections have "quarantine" selected in the Action box.
  
• Click on "Apply actions" You may be asked to Restart your computer to completely remove the infections.
  
• When disinfection is completed you can click on "Copy to Clipboard".
  
• Paste the log in you next reply (CTRL+ V)

*************************************************
Download Security Check by screen317 from the following link and save it to your desktop.

Security Check

* Double-click Security Check.bat
* Follow the on-screen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt
* Post the contents of that document in your next reply.

Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.

[debby]

Hopefully, here are my results SuperDaveL


# Updated on 2018/08/02 by Malwarebytes
# Running on Windows 10 Home (X64)
# Mode: clean
# Support: https://www.malwarebytes.com/support

***** [ Services ] *****

Deleted: WtuSystemSupport
Deleted: vToolbarUpdater40.2.8


***** [ Folders ] *****

Deleted: C:\ProgramData\AVG Secure Search
Deleted: C:\ProgramData\Application Data\AVG Secure Search
Deleted: C:\Program Files\Common Files\AVG Secure Search
Deleted: C:\Program Files (x86)\Common Files\AVG Secure Search
Deleted: C:\Users\All Users\AVG Secure Search
Deleted: C:\ProgramData\AVG Security Toolbar
Deleted: C:\ProgramData\Application Data\AVG Security Toolbar
Deleted: C:\Users\All Users\AVG Security Toolbar
Deleted: C:\Windows\System32\config\systemprofile\AppData\Local\YSearchUtil
Deleted: C:\Windows\SysWOW64\config\systemprofile\AppData\Local\YSearchUtil
Deleted: C:\Users\robnd\AppData\Local\YSearchUtil
Deleted: C:\ProgramData\avg web tuneup
Deleted: C:\ProgramData\Application Data\avg web tuneup
Deleted: C:\Program Files\avg web tuneup
Deleted: C:\Program Files (x86)\avg web tuneup
Deleted: C:\Users\All Users\avg web tuneup
Deleted: C:\Users\robnd\AppData\Local\avg web tuneup
Deleted: C:\Program Files (x86)\Yahoo!\yset
Deleted: C:\Program Files\Reimage


***** [ Files ] *****

Deleted: C:\Windows\Reimage.ini
Deleted: C:\Windows\Temp\reimage.log
Deleted: C:\Users\robnd\AppData\Local\Temp\reimage.log
Deleted: C:\Users\robnd\AppData\Local\Temp\ReimagePackage.exe


***** [ DLL ] *****

No malicious DLLs cleaned.

***** [ WMI ] *****

No malicious WMI cleaned.

***** [ Shortcuts ] *****

No malicious shortcuts cleaned.

***** [ Tasks ] *****

No malicious tasks deleted.

***** [ Registry ] *****

Deleted: [Key] - HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\ask.com
Deleted: [Key] - HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\d16fk4ms6rqz1v.cloudfront.net
Deleted: [Key] - HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\d1af033869koo7.cloudfront.net
Deleted: [Key] - HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\d22j4fzzszoii2.cloudfront.net
Deleted: [Key] - HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\d2m2wsoho8qq12.cloudfront.net
Deleted: [Key] - HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\d386fcgv8lq3dy.cloudfront.net
Deleted: [Key] - HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\d3mwhxgzltpnyp.cloudfront.net
Deleted: [Key] - HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\dotomi.com
Deleted: [Key] - HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\driverupdate.net
Deleted: [Key] - HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\everydaylookup.dl.tb.ask.com
Deleted: [Key] - HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\plarium.com
Deleted: [Key] - HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\staticimgfarm.com
Deleted: [Key] - HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\ttdetect.staticimgfarm.com
Deleted: [Key] - HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\www.driverupdate.net
Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\metrolyrics.com
Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\www.metrolyrics.com
Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\metrolyrics.com
Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\www.metrolyrics.com
Deleted: [Key] - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Yahoo! SearchSet
Deleted: [Key] - HKLM\SOFTWARE\AVG Tuneup
Deleted: [Key] - HKLM\SOFTWARE\Classes\CLSID\{10ECCE17-29B5-4880-A8F5-EAD298611484}
Deleted: [Key] - HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{10ECCE17-29B5-4880-A8F5-EAD298611484}
Deleted: [Key] - HKLM\SOFTWARE\Classes\CLSID\{801B440B-1EE3-49B0-B05D-2AB076D4E8CB}
Deleted: [Key] - HKLM\SOFTWARE\Classes\Interface\{9BB31AD8-5DB2-459E-A901-DEA536F23BA4}
Deleted: [Key] - HKLM\SOFTWARE\Classes\Interface\{BD51A48E-EB5F-4454-8774-EF962DF64546}
Deleted: [Key] - HKLM\SOFTWARE\Classes\TypeLib\{FA6468D2-FAA4-4951-A53B-2A5CF9CC0A36}
Deleted: [Key] - HKLM\SOFTWARE\Classes\AppID\{28FF42B8-A0DA-4BE5-9B81-E26DD59B350A}
Deleted: [Key] - HKLM\SOFTWARE\Classes\CLSID\{933B95E2-E7B7-4AD9-B952-7AC336682AE3}
Deleted: [Key] - HKLM\SOFTWARE\Classes\TypeLib\{C2AC8A0E-E48E-484B-A71C-C7A937FAAB94}
Deleted: [Key] - HKLM\SOFTWARE\Classes\Interface\{C401D2CE-DC27-45C7-BC0C-8E6EA7F085D6}
Deleted: [Key] - HKLM\SOFTWARE\Classes\CLSID\{CA3A5461-96B5-46DD-9341-5350D3C94615}
Deleted: [Key] - HKLM\SOFTWARE\Classes\TypeLib\{4BC8AD89-AC5F-4DBD-A38F-C355C7DD33D7}
Deleted: [Key] - HKLM\SOFTWARE\Microsoft\Shared Tools\MSConfig\services
Deleted: [Key] - HKLM\SOFTWARE\Classes\AppID\REI_AxControl.DLL
Deleted: [Key] - HKLM\SOFTWARE\MozillaPlugins\@avg.com\AVG SiteSafety plugin,version=11.0.0.1,application\x-avg-sitesafety-plugin
Deleted: [Key] - HKLM\SOFTWARE\Google\Chrome\NativeMessagingHosts\avgsh
Deleted: [Key] - HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\monopoly-usa-2013.en.softonic.com
Deleted: [Key] - HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\softonic.com
Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\arcsoft-mediaimpression.en.softonic.com
Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\softonic.com
Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\arcsoft-mediaimpression.en.softonic.com
Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\softonic.com
Deleted: [Key] - HKU\S-1-5-21-1257307892-3730737748-3268639384-1001\Software\Local AppWizard-Generated Applications\Reimage - Windows Problem Relief.
Deleted: [Key] - HKCU\Software\Local AppWizard-Generated Applications\Reimage - Windows Problem Relief.
Deleted: [Key] - HKLM\SOFTWARE\Reimage
Deleted: [Key] - HKU\S-1-5-21-1257307892-3730737748-3268639384-1001\Software\Reimage
Deleted: [Key] - HKCU\Software\Reimage
Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\download.driversupport.com
Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\driversupport.com
Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\download.driversupport.com
Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\driversupport.com


***** [ Firefox (and derivatives) ] *****

No malicious Firefox entries deleted.

***** [ Chromium (and derivatives) ] *****

No malicious Chromium entries deleted.

*************************

::Tracing keys deleted
::Winsock settings cleared
::Additional Actions: 0



*************************

C:/AdwCleaner/AdwCleaner[S0].txt - [9416 B] - [2018/2/9 19:5:8]


# Updated on 2018/08/02 by Malwarebytes
# Running on Windows 10 Home (X64)
# Mode: clean
# Support: https://www.malwarebytes.com/support

***** [ Services ] *****

Deleted: WtuSystemSupport
Deleted: vToolbarUpdater40.2.8


***** [ Folders ] *****

Deleted: C:\ProgramData\AVG Secure Search
Deleted: C:\ProgramData\Application Data\AVG Secure Search
Deleted: C:\Program Files\Common Files\AVG Secure Search
Deleted: C:\Program Files (x86)\Common Files\AVG Secure Search
Deleted: C:\Users\All Users\AVG Secure Search
Deleted: C:\ProgramData\AVG Security Toolbar
Deleted: C:\ProgramData\Application Data\AVG Security Toolbar
Deleted: C:\Users\All Users\AVG Security Toolbar
Deleted: C:\Windows\System32\config\systemprofile\AppData\Local\YSearchUtil
Deleted: C:\Windows\SysWOW64\config\systemprofile\AppData\Local\YSearchUtil
Deleted: C:\Users\robnd\AppData\Local\YSearchUtil
Deleted: C:\ProgramData\avg web tuneup
Deleted: C:\ProgramData\Application Data\avg web tuneup
Deleted: C:\Program Files\avg web tuneup
Deleted: C:\Program Files (x86)\avg web tuneup
Deleted: C:\Users\All Users\avg web tuneup
Deleted: C:\Users\robnd\AppData\Local\avg web tuneup
Deleted: C:\Program Files (x86)\Yahoo!\yset
Deleted: C:\Program Files\Reimage


***** [ Files ] *****

Deleted: C:\Windows\Reimage.ini
Deleted: C:\Windows\Temp\reimage.log
Deleted: C:\Users\robnd\AppData\Local\Temp\reimage.log
Deleted: C:\Users\robnd\AppData\Local\Temp\ReimagePackage.exe


***** [ DLL ] *****

No malicious DLLs cleaned.

***** [ WMI ] *****

No malicious WMI cleaned.

***** [ Shortcuts ] *****

No malicious shortcuts cleaned.

***** [ Tasks ] *****

No malicious tasks deleted.

***** [ Registry ] *****

Deleted: [Key] - HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\ask.com
Deleted: [Key] - HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\d16fk4ms6rqz1v.cloudfront.net
Deleted: [Key] - HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\d1af033869koo7.cloudfront.net
Deleted: [Key] - HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\d22j4fzzszoii2.cloudfront.net
Deleted: [Key] - HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\d2m2wsoho8qq12.cloudfront.net
Deleted: [Key] - HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\d386fcgv8lq3dy.cloudfront.net
Deleted: [Key] - HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\d3mwhxgzltpnyp.cloudfront.net
Deleted: [Key] - HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\dotomi.com
Deleted: [Key] - HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\driverupdate.net
Deleted: [Key] - HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\everydaylookup.dl.tb.ask.com
Deleted: [Key] - HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\plarium.com
Deleted: [Key] - HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\staticimgfarm.com
Deleted: [Key] - HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\ttdetect.staticimgfarm.com
Deleted: [Key] - HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\www.driverupdate.net
Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\metrolyrics.com
Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\www.metrolyrics.com
Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\metrolyrics.com
Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\www.metrolyrics.com
Deleted: [Key] - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Yahoo! SearchSet
Deleted: [Key] - HKLM\SOFTWARE\AVG Tuneup
Deleted: [Key] - HKLM\SOFTWARE\Classes\CLSID\{10ECCE17-29B5-4880-A8F5-EAD298611484}
Deleted: [Key] - HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{10ECCE17-29B5-4880-A8F5-EAD298611484}
Deleted: [Key] - HKLM\SOFTWARE\Classes\CLSID\{801B440B-1EE3-49B0-B05D-2AB076D4E8CB}
Deleted: [Key] - HKLM\SOFTWARE\Classes\Interface\{9BB31AD8-5DB2-459E-A901-DEA536F23BA4}
Deleted: [Key] - HKLM\SOFTWARE\Classes\Interface\{BD51A48E-EB5F-4454-8774-EF962DF64546}
Deleted: [Key] - HKLM\SOFTWARE\Classes\TypeLib\{FA6468D2-FAA4-4951-A53B-2A5CF9CC0A36}
Deleted: [Key] - HKLM\SOFTWARE\Classes\AppID\{28FF42B8-A0DA-4BE5-9B81-E26DD59B350A}
Deleted: [Key] - HKLM\SOFTWARE\Classes\CLSID\{933B95E2-E7B7-4AD9-B952-7AC336682AE3}
Deleted: [Key] - HKLM\SOFTWARE\Classes\TypeLib\{C2AC8A0E-E48E-484B-A71C-C7A937FAAB94}
Deleted: [Key] - HKLM\SOFTWARE\Classes\Interface\{C401D2CE-DC27-45C7-BC0C-8E6EA7F085D6}
Deleted: [Key] - HKLM\SOFTWARE\Classes\CLSID\{CA3A5461-96B5-46DD-9341-5350D3C94615}
Deleted: [Key] - HKLM\SOFTWARE\Classes\TypeLib\{4BC8AD89-AC5F-4DBD-A38F-C355C7DD33D7}
Deleted: [Key] - HKLM\SOFTWARE\Microsoft\Shared Tools\MSConfig\services
Deleted: [Key] - HKLM\SOFTWARE\Classes\AppID\REI_AxControl.DLL
Deleted: [Key] - HKLM\SOFTWARE\MozillaPlugins\@avg.com\AVG SiteSafety plugin,version=11.0.0.1,application\x-avg-sitesafety-plugin
Deleted: [Key] - HKLM\SOFTWARE\Google\Chrome\NativeMessagingHosts\avgsh
Deleted: [Key] - HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\monopoly-usa-2013.en.softonic.com
Deleted: [Key] - HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\softonic.com
Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\arcsoft-mediaimpression.en.softonic.com
Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\softonic.com
Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\arcsoft-mediaimpression.en.softonic.com
Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\softonic.com
Deleted: [Key] - HKU\S-1-5-21-1257307892-3730737748-3268639384-1001\Software\Local AppWizard-Generated Applications\Reimage - Windows Problem Relief.
Deleted: [Key] - HKCU\Software\Local AppWizard-Generated Applications\Reimage - Windows Problem Relief.
Deleted: [Key] - HKLM\SOFTWARE\Reimage
Deleted: [Key] - HKU\S-1-5-21-1257307892-3730737748-3268639384-1001\Software\Reimage
Deleted: [Key] - HKCU\Software\Reimage
Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\download.driversupport.com
Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\driversupport.com
Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\download.driversupport.com
Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\driversupport.com


***** [ Firefox (and derivatives) ] *****

No malicious Firefox entries deleted.

***** [ Chromium (and derivatives) ] *****

No malicious Chromium entries deleted.

*************************

::Tracing keys deleted
::Winsock settings cleared
::Additional Actions: 0



*************************

C:/AdwCleaner/AdwCleaner[S0].txt - [9416 B] - [2018/2/9 19:5:8]


 Results of screen317's Security Check version 1.014 --- 12/23/15 
   x64 (UAC is enabled) 
 Internet Explorer 11 
``````````````Antivirus/Firewall Check:``````````````[/u]
 Windows Firewall Enabled! 
Windows Defender                     
McAfee Anti-Virus and Anti-Spyware   
 WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````[/u]
 AVG Web TuneUp   
 Java 8 Update 161 
 Java version 32-bit out of Date!
 Google Chrome (64.0.3282.140)
 Google Chrome (SetupMetrics...)
````````Process Check: objlist.exe by Laurent````````[/u] 
 Windows Defender MSMpEng.exe
 Malwarebytes Anti-Malware mbamservice.exe 
 Malwarebytes Anti-Malware mbamtray.exe 
 Microsoft Windows Defender Platform 4.12.17007.18011-0\MpCmdRun.exe
 Windows Defender MSASCuiL.exe   
`````````````````System Health check`````````````````[/u]
 Total Fragmentation on Drive C:  %
````````````````````End of Log``````````````````````[/u]

[SuperDave]

You're running two AV's on your computer: Windows Defender which is the default AV with Windows 10 and McAfee. Once should be disabled/ uninstalled.You should uninstall McAfee. If you need help with this, please let me know.

Update Your Java (JRE)

Old versions of Java have vulnerabilities that malware can use to infect your system.

First Verify your Java Version

If there are any other version(s) installed then update now.

Get the new version (if needed)

If your version is out of date install the newest version of the Sun Java Runtime Environment.

Note: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

Be sure to close ALL open web browsers before starting the installation.

Remove any old versions

1. Download JavaRa and unzip the file to your Desktop.
2. Open JavaRA.exe and choose Remove Older Versions
3. Once complete exit JavaRA.

Additional Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. To disable the JQS service if you don't want to use it, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and reboot your computer.
*********************************************
ESET Online Scanner
Note : If you use Internet Explorer to get the ESET Online Scanner, you won't have to download, nor install the tool, as everything will be ran in a contextual (pop-up) window of Internet Explorer. However, for every other browsers, you will have to download and install ESET Online Scanner. In this set of instruction, I'll use Google Chrome to download it and run it (since a lot of people will do it), however, except for the download and installation procedure, the same instructions applies if you use Internet Explorer. Please note that two or three prompts will appear if you use Internet Explorer asking you to reload the page, authorize the application, execute it, etc. Accept all of them in order to run ESET Online Scanner.

    Download and execute ESET OnlineScan (on this window, click on ESET Smart Installer to trigger the download). People accessing this URL via Internet Explorer will start the integration process of ESET Online Scanner in their browser;
    Once the installation is done (it requires Admin Rights), check the following settings (two of them are under Advanced Settings, click on it to display them) :

        Enable detection of potentially unwanted applications;
        Scan archives;
        Scan for potentially unsafe applications;
        Optional : If you want to scan more drives, click on Change... and select the drives you want to include in the scan;

   

    After you're done checking these options, click on Start and ESET Online Scanner will download it's virus signature database before starting the scan;
   

    Once done, the scan will start automatically. Detections will appear at the bottom of the window. ESET Online Scanner can have an extremely long scan time that can last between 2 or 3 hours. So if you start the scan, do not interrupt it, let it complete until the end;
   

    After the scan is finished, a summary window will appear to give you the information about the scan. Then you'll have to the option to see what threads were found and to manage the threats that were quarantined;
   


    Click on List of found threats, it'll display every threat identified during that scan, their type and what action was taken against them. Click on Copy to clipboard to copy these results on our clipboard and post them in your next reply;
   


    Once you're done, click on the Back button;
    Check both checkboxes at the bottom: Uninstall application on close and Delete quarantined files before clicking on the Finish button;

[debby]

Okay Dave, I will do that later as I need to use this computer this afternoon.  I'll let that scan run while I'm watching the Olympics.  I just downloaded the newest version of Java last week, so that's been done.  When I went to JavaRa, it came up on the screen NOTHING FOUND.  Look for my report from ESTOnline Scanner a bit later.  Thank you.  Sure is nice you are still here Dave.  You've been here for me for many years.  Feels like I'm talking to an old friend!

[debby]

Oh yeah, forgot to tell you.  I went to Programs and it showed no MacAfee installed, so I couldn't uninstall it unless there is another way for me to find it and do it.

[debby]

I ran the eset online scanner and when it was near the end I looked at it and said no threats found.  So I left it and came back a few hours later to check and see if it had finished.  There was no eset scanner boxes on the computer.  I do not know what has happened, but everything is different.  My desktop was not the picture that was there before, there was an icon on the taskbar that looked like a people thing and when I clicked on it, it said People, there are two new tabs at the top of the page next to the address bars, one is "New Tab" and the other is "Open Microsoft Edge".  The search on the taskbar now has a little microphone next to it and when I click on the search, it opens to a total different look.  I do not know what has happened.  Even My Favorites menu looks different.  I hope this computer did not update that program for Windows 10 that is supposed to make it better.  It keeps asking me to do it and I didn't want it.  What the heck??

[debby]

One more thing...my cd/rom had quit working.  BCProgrammer was helping me with that earlier this week.  He said I probably need a new one, they don't last long.  All of a sudden, my cd/rom is now working.  The screen stays blue when I play a CD, can't get the visualizations on it, but it works!  Really confused now!

[BC_Programmer]

Really confused now!

That would explain your alternative history where I was involved in helping with some CD-ROM issue...

[SuperDave]

Download the McAfee Consumer Product Removal Tool to your Desktop.

Using McAfee Consumer Product Removal tool:

* Double click the MCPR.exe
* A Command Line window will be displayed, and then close automatically.
* Wait for a second Command Line window to be displayed.

Note: Do not double-click MCPR.exe again, you may have to wait up to 1 minute for the next window to appear.

* After the second window appears, the program will begin the cleanup.
* Observe the installation, which could take several minutes. The following message will be displayed in the Command Line window: The machine must reboot to complete the un-installation. Reboot now? [y.n]
* Press Y on the keyboard.
* Wait for the computer to restart.
* All McAfee products are now removed from your computer.
******************************************************

I hope this computer did not update that program for Windows 10 that is supposed to make it better.  It keeps asking me to do it and I didn't want it.

It is very difficult to disable the updates in Windows 10. That is likely happened.

The screen stays blue when I play a CD, can't get the visualizations on it, but it works!  Really confused now!

What program is playing the CD? Is it MS Media player?

[debby]

Okay, did the McAfee removal tool.  I also got my Windows Media Player to work correctly.  I don't know how, but it is working now like it is supposed to.  I feel as if I have a new computer!  The only thing bugging me is down on the taskbar the "type here to search" box is now white instead of blue like the rest of it.  It just kind of shouts at my eyes!  I've tried changing settings but that white box won't change.  Thank you Dave, you know how computer challenged I am.  Is there anything more for me to do?  I really appreciate all the help.

[SuperDave]

Could you give me a screenshot of that search box?

[debby]

 Why yes, Dave, I can do that...once I figure it out.  I used the Snipping Tool, saved on my desktop, thought I could easily slide it onto here, but I can't.  How do I get it from my desktop to here?

[BC_Programmer]

Sounds like the Windows 10 bug described here.

[Coco423]

With snipping tool you can use different photo formats.
I believe you can do HTML, PNG, JPG, and another one I can't remember. Have you tried the other formats?