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Author Topic: Drive Not Recognised  (Read 1615 times)

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treesaregreen

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    Drive Not Recognised
    « on: February 12, 2018, 12:30:38 PM »
    New 4TB G Drive external hard disk drive shows up on Windows 7 in Device Manager under, 'Disk Drives' and in 'Disk Management' as Disk 1, and beside it, 'Unknown' but nowhere else. I can't initialize it due to an, i/o error pop up and it doesn't show up anywhere in XP which is where I need it for back up.

    Geek-9pm


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    Re: Drive Not Recognised
    « Reply #1 on: February 12, 2018, 01:00:53 PM »
    What you describe is not new.
    Windows XP has a limit to drive size.
    You can not run diagnostics on that  drive with Windows XP.

    For current supported version of Windows Microsoft  has some help available.

    You should consider returning the drive to the vendor for either a refund or exchange for two smaller drives or something like that. Maybe a smaller drive and some other thing you need.
    Quote
    Maximum Hard Disk Size. Like in other Windows operating systems, users can only use 2TB or 16TB space in Windows 10 no matter how large the hard disk is, if they initialize their disk to MBR. At this time, some of you might ask why there are 2TB and 16TB limit.Feb 20, 201
    Sucre:
    https://www.minitool.com/partition-disk/win-10-max-drive-size.html

    Also, what computer do you have? It can make a difference. Most newer computers use GPT for the hard drive interface. That allows more possibilities.

    Why not use Windows 10?  :)

    treesaregreen

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      Re: Drive Not Recognised
      « Reply #2 on: February 12, 2018, 01:30:09 PM »
      Hi, thank you for your answer. I bought it because the description said, 'quick initialization should make it work on all OS from XP', (words to that effect).
      For Windows 7 I tried using all sorts of stuff using partitioning tools including the one you gave to no avail. I had recently bought another external hard disk and bizarrely by deleting partition somehow made it work or at least it showed on Windows 7, (I've yet to try it on XP. But that didn't work with this newer drive.
      The computers I have for both XP and w7 are both dell optiplex refurbished desktops.

      treesaregreen

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        Re: Drive Not Recognised
        « Reply #3 on: February 12, 2018, 01:35:42 PM »
        Why not use Windows 10?  :)

        I have got w10 on a laptop but to put it nicely, i find it irritating, much prefer XP.

        BC_Programmer


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        Re: Drive Not Recognised
        « Reply #4 on: February 12, 2018, 01:55:16 PM »
        The issue with certain larger drives in this size range on XP is often misattributed- as Geek-9pm has done- to aspects like MBR/GPT, their higher capacity or some mythical capacity limit. However, Windows 2000 and later can access drives up to 16TB Drives as long as the hardware supports it. What is actually at play here is a result of another change to Hard Disks which started in 2009, which was a change to the sector size from 512 bytes to 4096 Bytes (4K).  Windows XP does not support 4K sector sizes. It will not recognize volumes whatsoever that use 4K sectors. Some External drives supported Windows XP with a special bridge board between the internal 4K sector drive which allowed the external to appear to XP as a drive with 512 byte sectors, but now that XP has been End-Of-Lifed, manufacturers are starting to drop these bridge boards, so their newer external drives no longer work with Windows versions before Vista. If it wasn't some functional hiccup you experienced (it wasn't working with Win7 either, after all) it may very well simply never work on XP by virtue of it's internals.
        I was trying to dereference Null Pointers before it was cool.

        Geek-9pm


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        Re: Drive Not Recognised
        « Reply #5 on: February 12, 2018, 02:48:29 PM »
        Can you use the drive as an external on the Windows 10 laptop?
        If so, you can use the laptop as a 'proxy' to read and write backup data.
        Would you be willing to go this route?

        Another route is to get another kind of enclosure for the hard drive one that has what it takes to mike a NAS** device that works through your Ethernet. You will need to see if it has the options to make the drive readable by an older operating system.
        https://www.computerhope.com/jargon/n/nas.htm

        ** NAS V= Network Attached Storage.

        EDIT: Without knowing u skill level, here is a link to some people that like to really get into DIY and having huge storage at home.
        https://www.diyphotography.net/build-nas-scratch-parts-list/   :o

        A YouTube video:
        https://www.youtube.com/watch?v=SCuGet_ZlHc
        « Last Edit: February 12, 2018, 03:01:46 PM by Geek-9pm »

        patio

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        Re: Drive Not Recognised
        « Reply #6 on: February 12, 2018, 05:12:31 PM »
        I suspect the enclosure itself...
        To test this remove it from the enclosure and install it as a slave drive internal on the XP rig.
           
         
        " Anyone who goes to a psychiatrist should have his head examined. "

        kburra



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          Re: Drive Not Recognised
          « Reply #7 on: February 12, 2018, 09:21:40 PM »
          Had a similar problem where Apollo external HD would show in my Win 7 Laptop but not recognized in my Desktop PC Win 10, tried all the usual things Different usb cable, different port, update driver...Disk Management etc etc....(Not recognized)
          Had me baffled as if shows up in Win7 can`t be much wrong with it, as a last resort loaded to Win 7 Disk management and changed the DRIVE letter, then plugged it into Win 10 and worked perfectly, not saying will fix your problem, but worked for me,Don`t know why,but maybe worth a try...good luck.

          SuperDave

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          Re: Drive Not Recognised
          « Reply #8 on: February 13, 2018, 10:06:53 AM »
          Why not use Windows 10?  :)

          I have got w10 on a laptop but to put it nicely, i find it irritating, much prefer XP.
          You can setup Windows 10 so that it looks and works like XP or Windows 7 very easily.
          Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender

          treesaregreen

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            Re: Drive Not Recognised
            « Reply #9 on: February 13, 2018, 11:39:33 AM »
            Thanks everyone.
            BC_Programmer, it was sold as able to work on Xp.
            Patio, that'll ruin the warranty. 
            Kburra, it won't allow me to do that. It shows up as Disk 1 and an i/o error comes up anytime I click to attempt to do anything.
            SuperDave, it still will be w10.
            Geek-9PM, I'll say I'm a beginner who's very reluctant to delve into the registry let alone inside of a computer. I'll read your links.

            Geek-9pm


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            Re: Drive Not Recognised
            « Reply #10 on: February 13, 2018, 01:28:22 PM »
            Thanks everyone.
            ...
            Geek-9PM, I'll say I'm a beginner who's very reluctant to delve into the registry let alone inside of a computer. I'll read your links.
            Understood.
            Let me go bask to my first suggestion.
            Ask the vendor for a refund, exchange or warranty service.
            Here is why. The vendor said it will work with Windows XP, On that basis he should send you a unit that just plugs into you XP machine and starts a friendly program to help you set up the drive. That is what some othes have done. There is software that does make it easy to use a over 2 TB  external drive usable on Windows XP 32 bit SP3. It is not  brain surgery. 
            You did not say what make and model of the external unit. I know that Seagate has ate has software that does the job.  If you had been a Seagate,  the software would have started up and asked u what you would like to do.

            Which leads in to another thing. Once the drive has been set up, the t friendly message will disappear. Just bedsore that,  it  would also have  copied  the install package  somewhere on the system hard drive.

            Based on the above thought, it maybe tha vendor has sold you an 'opened package' product. That is a unit somebody using Windows 7 or 10  returned after starting up the process and then decided to send it back. In that case the 'Welcome' software would not start up and you would not see anything . The first user did not use Windows XP, but stated a process that made the drive not visible to XP.

            That point I want to make is this: That best why to resolve this is to find out from the vendor why he said it would work on XP. You have resewn to contact the vendor and complain loudly. I also am an old XP user, an d I do not like it when a vendor does not understand my position.
            At this point, I do not think you need to do anything other than talk to the vendor.

            Also, the software used by Seagate has its counter part from other drive makers.

            Geek-9pm


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            Re: Drive Not Recognised
            « Reply #11 on: February 13, 2018, 01:54:01 PM »
            Some more information to make this thread helpful
            Here are links recent and older that relate to the problem of drives size above 2 TB.

            Beyond 2TB
            https://www.seagate.com/support/downloads/beyond-2tb/

            2TB HDD SATA limit
            http://www.tomshardware.com/answers/id-2529043/2tb-hdd-sata-limit.html

            How Can You Fix 3TB Drive Only Shows 746GB in Windows 10
            https://www.partitionwizard.com/partitionmanager/3tb-drive-shows-746gb.html

            Everything You Need to Know About 3TB Hard Drives
            https://www.pcworld.com/article/235088/everything-you-need-to-know-about-3tb-hard-drives.html

            An old issue that would appear to be similar is found in the CH archives.

            Not able to see over 8.4 GB hard drive
            https://www.computerhope.com/issues/ch000273.htm
            Quote
            BIOS limitation
            Verify that the hard drive is being fully recognized in your CMOS setup. If the hard drive is not being fully detected by CMOS it is likely you are encountering a BIOS limitation. This issue can be resolved one of two ways...

            It was not the same thing. Just looks like it.

            treesaregreen

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              Re: Drive Not Recognised
              « Reply #12 on: February 14, 2018, 12:01:37 AM »
              OK I'll read your recent links. i did contact the seller, all they did was refer me to the manufacturer contact us page for their, 'help files'. The brand is G Technology but i think the drive itself is WD (Western Digital).

              SuperDave

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              Re: Drive Not Recognised
              « Reply #13 on: February 14, 2018, 09:56:40 AM »
              Quote
              SuperDave, it still will be w10.
              But it will act and work like XP or Windows 7 without all the Windows ten baggage.
              Quote
              Geek-9PM, I'll say I'm a beginner who's very reluctant to delve into the registry let alone inside of a computer. I'll read your links.
              Please do not do anything in the Registry. Even most experts will stay clear of that.
              Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender

              BC_Programmer


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              Re: Drive Not Recognised
              « Reply #14 on: February 14, 2018, 10:17:05 AM »
              I'm quite certain that your problem is due to the drive using 4K sectors as I mentioned, simply because it is the only problem which would cause the symptoms you've described where the drive doesn't appear at all to XP's disk management. The drive being listed by the seller as compatible is more than likely a lie or an assumption they made, as HDD manufacturers have largely abandoned 512 byte sectors particularly on larger drives. As mentioned, for a time the designers/manufacturers of external drives would slap adapters on- so that the device could work on XP, but they have not done that for years.

              I was trying to dereference Null Pointers before it was cool.

              Geek-9pm


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              Re: Drive Not Recognised
              « Reply #15 on: February 14, 2018, 10:47:13 AM »
              OK I'll read your recent links. i did contact the seller, all they did was refer me to the manufacturer contact us page for their, 'help files'. The brand is G Technology but i think the drive itself is WD (Western Digital).
              Maybe in Windows 7 the  ID of the drive maker can be found. You can try this took to see if it can ID the USB drive in Windows 7.
              http://www.softpedia.com/get/System/System-Info/Everest-Home-Edition.shtml
              Everest Home Edition Softpedia Pick image

              Otherwise If you can open the enclosure, you can see the  label  the drive maker.
              My guess is you got a variant of the ...
              Western Digital easystore 4TB external hard drive.

              Anyhow, here is a link to the Western Digital site.
              https://support.wdc.com/downloads.aspx?lang=en
              Look for: Acronis True Image WD Edition Software.
              Hope that is of some help.  :)

              treesaregreen

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                Re: Drive Not Recognised
                « Reply #16 on: February 14, 2018, 02:16:32 PM »
                Thanks everyone. You're all amazing. I've decided to send them back. I just can't be asked to wade through tons of stuff that MAY work. I just want to be able to plug a drive in and use it. So I ordered a 2tb  drive instead, as most are saying that's the limit for XP. Thanks everyone again and God bless!