Software > Computer viruses and spyware

UNWANTED ADS

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ivanoe:
I have ads coming up on the right hand side of the screen all the time ,they are irritating.to say the least.i have googled this problem but,
i dont seem to be getting anywhere. i have been told they are malicious programs that may have been put on with other downloads.
but which ones . there are  yeadesktop- dns unlocker-salesplus. and many more .if i have them on my pc how will i find them.
hope some one can help .

SuperDave:
Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
*************************************************************************
Please download AdwareCleaner onto your Desktop. AdwCleaner

Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon.



If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
When the AdwCleaner program will open, click on the Scan button as shown below.



AdwCleaner will now start to search for malicious files that may be installed on your computer.
To remove the files that were detected in the previous step, please click on the Clean button.



AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the OK button. AdwCleaner will now delete all detected adware from your computer. When it is done it will display an alert that explains what PUPs (Potentially Unwanted Programs) and Adware are. Please read through this information and then press the OK button. You will now be presented with an alert that states AdwCleaner needs to reboot your computer.
Please click on the OK button to allow AdwCleaner reboot your computer.A log will be produced. Please copy and paste this log in your next reply.
*********************************************
Download and install: Please download Malwarebytes' scanner to your desktop.
Double Click mbam-setup.exe to install the application.
[*]It should update automatically if the computer is connected to the internet.
[*]Click on Threat Scan and click on Scan Now.
[*]The scan may take some time to finish,so please be patient.
[*]When the scan is complete make sure all the infections have "quarantine" selected in the Action box.
[*]Click on "Apply actions" You may be asked to Restart your computer to completely remove the infections.
[*]When disinfection is completed you can click on "Copy to Clipboard".
[*]Paste the log in you next reply (CTRL+ V)
[/list]
*************************************************
Download Security Check by screen317 from the following link and save it to your desktop.

Security Check

* Double-click Security Check.bat
* Follow the on-screen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt
* Post the contents of that document in your next reply.

Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.

ivanoe:
Morning Superdave, thanks for helping me. i have done exactly what you asked ,although none of it looks like the pictures you put on screen.
but i have got some logs ,if this is not what you want i will try again.

SuperDave:
Please do not attach your logs unless absolutely necessary. Copy and paste them in your reply(ies)

--- Quote ---i have done exactly what you asked ,although none of it looks like the pictures you put on screen.
--- End quote ---
The appearance depends on the version of Windows on your computer.
I don't see the MBAM log. Did you run it?

Download JavaRa
* Unzip the file and open the JavaRa.exe
* Click Remove Older Versions
* JavaRa will search for and remove any outdated version of Java and remove any that are found.
* Click Additional Tasks
* Place a check next to Remove Useless JRE Files and click Go
* Exit JavaRa
* Delete the JavaRa files from the desktop

ivanoe:
 
 sorry superdave not good news did a mbam scan it just said  no threats when i go to notepad and bring it up it is just a blank page.
  and this  Javara .exe you want me to download i cant, get anywhere, tried half a dozen times same result.used the link you posted.
  comes up major geeks. click download at bottom of page clicked it. page comes up says' do you want to open this file
  clicked that and another page opens it says your  winzip trial has expired do you want buy it.  i have tried on several sites .
  C-NET/ SOURCE FORGE/TECHSPOT. they all bring up the same site .what am i doing wrong.

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