Hardware > Drivers

Troubleshooting Bluetooth Headphones

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rjbinney:
I find BT maddening. Sometimes previously-connected devices automatically reconnect, sometimes they need to be forcibly reconnected, sometimes they need to be dropped and re-added...

So anyway.

I bought a pair or earbuds to dedicate to my PC for Zoom calls. Paired fine, but:
* Sometimes you can't hear anything when "Headset" is selected but "Headphones" is
* Sometimes you can't hear anything when "Headphones" is selected but "Headset" is
* Sometimes what I'm hearing turns into a robotic mush
** Sometimes that fixes itself if I swap from "Headset" to "Headphones" or vice versa (But it is embarassing on calls to tell people to stop talking)
** And when I say "sometimes" I mean four or five times in a one hour call

Sometimes - whether I'm on a call, or just sitting here minding my business with the earphones in - they'll just drop and reconnect. (That creates a mess of issues with other software, but one thing at a time...)

I tried unpairing and repairing  several times. Then it got to the point where only ONE earpiece would pair - a few times it was just the right, now it's just the left.

So I threw away those ear buds and bought a more expensive pair.

Same f$%!#ing thing.

When I listen to music, my BT speaker never drops, never gives me trouble. But obviously I don't want that for Zoom.

My wired headphones never give me a lick of trouble - but do tether me to my PC.

Before I start deleting stuff willy-nilly in Device Manager, is there anything really to do? Or is that just a function of BT on a three-year-old PC?

Lisa_maree:
Hi

On your  computer if you check in device manager what version of BT is it reporting. Also is the BT built in or a USB dongle?.

Another way is download Speccy from here https://www.ccleaner.com/speccy

Run the program , then select from the file menu publish snapshot, then copy the URL to this site for a check over.

rjbinney:
Built in:


I've spent hours trying to get this to work. So frustrating.

Lisa_maree:
Have checked the Marvell AVASTAR bt radio and people are having problems with adapters which use that chipset.
I would buy a USB adapter and disable the internal adapter.

something like this Edimax BT-8500 Bluetooth 5.0 Nano USB-A Ultra-Small Adapter
or TP-Link UB500 Bluetooth 5.0 Nano USB Adapter

A google search in your area should show where theses are available.

rjbinney:
Ugh. I'll stick with wired headphones or my phone if an external BT is the only answer.

Thanks for the research! (Did you just google "marvell avastar adapter problems" or something simple like that?)

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