Sometime ago I was one of the first to be infected with 'Spyfalcon' while running Norton Security Suite (mainly for the Firewall) and Spy Doctor, backed up by Ad-AwareSE. None of them could even see 'Spyfalcon' let alone remove it. A friend suggested Xoftspy, although suspicious, I tried the free scan and, after it found the problem, purchased it to remove the problem. Since then updated Spy Doctor removed some remnant's but this was some time later. Since that time I have run Xoftspy with the others when I'm really worried that I may have got myself infected and a couple of times Xoftspy has found problems the others have missed. Overall I could not recommend Xoftspy as your main spyware program but it helped me out and it's poor rep. seems a little unfair.