Welcome guest. Before posting on our computer help forum, you must register. Click here it's easy and free.

« previous next »
Pages: [1]   Go Down

Author Topic: Office 200x stalls during install behind Win XP  (Read 2715 times)

0 Members and 1 Guest are viewing this topic.

rjs-85cj

  • Guest
Office 200x stalls during install behind Win XP
« on: February 13, 2007, 12:05:01 PM »
I had to perform a catastrophic reload of my c: drive.  The OS (Win XP SP2) went ok.  I started to reload Office and the fun started.  The installation stalls because it "appears" Windows Installer cannot locate and/or read .dll or .exe files among others from the CD.  I am getting a message similar to "..error reading d:\MSOffice\... .dll; if you are loading from CD please ensure you can locate and access file..."

Has anyone seen this before?  If so, what are my options?

Beaker
Logged

soybean



    Genius
  • The first soybean ever to learn the computer.
    • Thanked: 469
  • Computer: Specs
  • Experience: Experienced
  • OS: Windows 10
Re: Office 200x stalls during install behind Win X
« Reply #1 on: February 13, 2007, 12:20:41 PM »
Have you installed any other programs from CD since you did the fresh installation of Windows?  Did that work OK?  What is Office 200x?  What happened when you put the Office CD in the CD drive?  Did the installation automatically start, before the error message occurred?  Does you CD drive show up in My Computer?


Logged

rjs-85cj

  • Guest
Re: Office 200x stalls during install behind Win X
« Reply #2 on: February 13, 2007, 12:27:57 PM »
yes, I have loaded my digital camera software plus my accounting software.  No problems.  Office 200x means Office 2000 or Office 2003.  I tried both apps and had very similar error messages.  Other than trying to load this app, I have no other issues with the machine.  I have not noticed any other problems except when loading Office 200x.
Logged

soybean



    Genius
  • The first soybean ever to learn the computer.
    • Thanked: 469
  • Computer: Specs
  • Experience: Experienced
  • OS: Windows 10
Re: Office 200x stalls during install behind Win X
« Reply #3 on: February 13, 2007, 12:57:54 PM »
I can't say for sure but I'm thinking you may need to Reinstall Windows Installer.  See "The Windows Installer service could not be accessed" error message when you try to install Office" for info.
Logged

patio

  • Moderator


    • Genius
  • Maud' Dib
    • Thanked: 1769
    • Yes
  • Experience: Beginner
  • OS: Windows 7
Re: Office 200x stalls during install behind Win X
« Reply #4 on: February 13, 2007, 01:40:59 PM »
And also clean that Office CD with a soft lint-free cloth...
Logged
" Anyone who goes to a psychiatrist should have his head examined. "

GX1_Man

  • Guest
Re: Office 200x stalls during install behind Win X
« Reply #5 on: February 13, 2007, 05:56:12 PM »
And then let us know. But do both of the above suggestions.  ;)
Logged

rjs-85cj

  • Guest
Re: Office 200x stalls during install behind Win X
« Reply #6 on: February 14, 2007, 09:11:00 AM »
So far no good.  I pulled an old laptop out of retirement, loaded XP and still could not load Office.  However, I just loaded this CD (Office 2003) on my wife's laptop just a few months ago.  The CD has not been in any other machine since.

I am starting over now this morning on a clean hard drive.  

??
Logged

ale52



    Expert

  • Deo Gratis
    • Thanked: 23
    • Experience: Expert
    • OS: Windows XP
    Re: Office 200x stalls during install behind Win X
    « Reply #7 on: February 14, 2007, 02:35:02 PM »
    Did you install SP4 plus the rollout before all the other stuff?

    Alan <><  :D
    « Last Edit: February 14, 2007, 02:35:29 PM by ale52 »
    Logged
    I have principles.  And if you don't like them...well...I have other principles!!

    patio

    • Moderator


      • Genius
    • Maud' Dib
      • Thanked: 1769
      • Yes
    • Experience: Beginner
    • OS: Windows 7
    Re: Office 200x stalls during install behind Win X
    « Reply #8 on: February 14, 2007, 02:51:36 PM »
    The last time i had a stubborn Office install i had to copy the CD contents entirely to another partition on the HDD and run setup from there...it worked without a hitch...
    Logged
    " Anyone who goes to a psychiatrist should have his head examined. "

    soybean



      Genius
    • The first soybean ever to learn the computer.
      • Thanked: 469
    • Computer: Specs
    • Experience: Experienced
    • OS: Windows 10
    Re: Office 200x stalls during install behind Win X
    « Reply #9 on: February 14, 2007, 03:31:01 PM »
    Quote
    Did you install [highlight]SP4[/highlight] plus the rollout before all the other stuff?

    Alan <><  :D
    :-?
    Logged
    Pages: [1]   Go Up
    « previous next »