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Author Topic: What information should I provide?  (Read 160868 times)

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What information should I provide?
« on: April 07, 2007, 04:51:14 PM »
Help us help you. Below is additional information and suggestions on what you should list when asking a question on the Computer Hope forums.

  • What operating system are you using? For example if you’re using Microsoft Windows, what version are you using? Click here for information about determining the version of Windows you’re using.
  • If you're getting an error what is the error message?
  • Basic details on your computer, manufacturer (Dell, HP, custom built), how much RAM, CPU (Intel/AMD), etc.
  • If you're having a problem with a software program, game, or utility what version is it? If you're using  Windows this information can often be determined by pressing the F1 key.
  • If you're having problems with a hardware device such as a printer, modem, video card, etc. mention if you have tried the latest drivers.
  • When did the issue start occurring? Did you recently install a program, new hardware device, or visit a web page?

Once you're ready to ask your question please post your message on the main forum.

If you need additional help with how to create a new question click here.
« Last Edit: February 27, 2008, 06:25:11 AM by Computer Hope Admin »
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