I remember once being in a computer store while a customer purchased a computer, distinctly saying that they did not want any so called software or anything else for that matter they could manage quite well without all that rubbish.
The next week i was in the same store while the same customer argued about the computer not working they said it just came up with some blue green writing then nothing, and it was the counter sales person had sold them a dud and they were going to get a lawyer and take them to court.