1. I'm guessing these are USB keyboards and mice. Perhaps you could give us the specs on one and/or both of these systems. Start with one system.
What is the interface type of the keyboard (USB, PS2, wireless)?
What is the interface type of the mouse (USB, PS2, wireless)?
Will the system accept a PS2 keyboard and/or mouse? Can you borrow working PS2 components to help troubleshoot the system?
2. Can you get the system specs for at least one of the systems?
o Brand Name Computer (Manufacturer)
o Model Number
o MotherBoard Manufacturer/Model Nbr (if not brand name computer)