microsoft system information failure

[harmabif]

When I try to launch MSI. I receive a failure notice,can I
download a fix or something from microsoft to debug my
MSI software? XP media play

Thanks....

[dairyman]

You mean Windows Installer packages or System Info. Application?

[harmabif]

 System Info. Application

[dairyman]

If you got an error message, what is the exact text of the error message?

[harmabif]

The message is.

Can't collect information.
Cannot access the windows management instrumentation software.
Windows management files may be moved or missing

[Broni]

Go Start>Run, type in:
services.msc
Click OK.
Look for Windows Management Instrumentation service.
Is it running? Is it set to start automatically?

[harmabif]

Thanks for the info. I'am at work so i'll try in the morning when i get
home.

[harmabif]

Yes it is on and set to auto.

[dairyman]

Services have "dependencies". Go back to where Broni told you to go to but this time click on Dependencies tab. Does it have any dependencies? Start the services that WMI (Windows Management Instrumentation) requires.

[harmabif]

Thanks again,will try in morning,hope this works 

[harmabif]

Good morning,

When I selected dependencies I received a error message.

"Service Dependencies"
WMI:intialization Failure

Don

[patio]

Go to Start /Run and type in sfc /scannow and hit Enter...
Have your XP CD handy as it will ask for it.
After it completes re-boot the machine.

[harmabif]

Patio;

I have a question before I proceed with your directions. The only cd's
I have are the ones I created when I first purchased my Comp. I have
Two... Now my main question is," not never having done this before"
will this reinstall windows? which isn't what I think I want to do. I
feel so helpless with this, Well once before by mistake i used the backup
cd on my old comp. and totally screwed it up.

Now, am I only going to scan for the info that is needed?

Please be patient with me,I do know a little about comp,but I don't claim to
be a pro at it.

Thanks so much for your help
Don

P.S. I have to go to work soon,I  will be home in morning.

[dairyman]

will this reinstall windows?

This tool only scans for the files that are missing/corrupt. When it finds a file that is missing or corrupt, it will ask for the Windows XP CD-ROM. When you insert the XP CD-ROM, it copies the files to the HDD. This will not reinstall Windows.

[harmabif]

hello;

Ran Windows File Protection Utility and there were 4 files missing.
the message I received was.

Files that are required for windows to run properly must be copied to
the DLL cache. Insert your windows xp pro cd2 now.

Here is the problem,I was told to use DVD's to make the two system
restore discs, and when I inserted #2 disc I get a message that the
wrong cd was inserted, how to I work around this.

I asked for my backup disc when I purchased my comp. and was
told there was a utility in XP where I would gererate my own backups.

These  two dvd's and the restore tool disc are the only one I have.

Thanks
Don

P.S. I did insert the dvd's into the dvd drive.