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Author Topic: Mouse and keyboard stopped working. Need Help!!  (Read 3390 times)

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    Mouse and keyboard stopped working. Need Help!!
    « on: April 15, 2008, 09:23:28 AM »
    Hopefully, someone can answer this question, as I've had no luck so far.  :'(

    Some specifics first:
    * I have a Dell Dimension 4550
    * Windows XP
    * Microsoft Wireless Laser Desktop 4000 (Wireless keyboard and mouse)


    The problem is that I had to reboot my computer after a software update. Unfortunately, it was at this point that my keyboard and mouse stopped working.

    Some solutions that I tried:
    * Rebooting the computer
    * Shutting down the computer, unplugging the wireless receiver and plugging in a  PS/2 mouse and keyboard.
    * Taking apart the computer to blow the dust out of the inside
    * Starting the computer in safe mode. The keyboard works until I get to this screen:
    http://pcsupport.about.com/od/fixtheproblem/ss/safemodecpxp_4.htm
    * Reinstalling Windows isn't possible because the mouse and keyboard don't work


    Any other suggestions would be appreciated. I'm kind of at a loss and I haven't found an answer anywhere else.

    patio

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    Re: Mouse and keyboard stopped working. Need Help!!
    « Reply #1 on: April 15, 2008, 09:35:48 AM »
    What software update ? ?
    Do you have SP2 installed ?
    Was there no response from the PS2 devices ? ?
    " Anyone who goes to a psychiatrist should have his head examined. "

    smiling politely

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      Re: Mouse and keyboard stopped working. Need Help!!
      « Reply #2 on: April 15, 2008, 10:00:32 AM »
      What software update ? ?
      Do you have SP2 installed ?
      Was there no response from the PS2 devices ? ?

      My Road Runner Medic. I had to reset my network settings due to problems with the connection.

      No response from the PS2 devices, as I said before the keyboard works (I can hit F8, F2 and F12) until I get to the Windows startup screen and then everything freezes again.

      The computer is set for Automatic Updates, so I think that SP2 is installed.

      smiling politely

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        Re: Mouse and keyboard stopped working. Need Help!!
        « Reply #3 on: April 15, 2008, 05:52:17 PM »
        UPDATE:

        I had to reinstall Windows XP from the boot menu (F12). Not the best solution, but at least the mouse and keyboard work now.  :)

        patio

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        Re: Mouse and keyboard stopped working. Need Help!!
        « Reply #4 on: April 15, 2008, 06:42:45 PM »
        There's no reason a PS2 mouse/keyboard will not work on a bootable machine other than severe hardware problems so your replies threw me for a loop....
        Good to hear you are fixed up though.
        " Anyone who goes to a psychiatrist should have his head examined. "