The modem is still not recognized during start up.
Before I did the reinstall, I turned off the computer, removed the modem, and then restarted. During the boot up there was a msg "Updating ESCD Success". In "Modem" in the Control Panel, no modem was detected as installed.
After following the rest of the US Robotic install instructions, I saw the same "Updating ESCD Success" msg during boot up. In "Modem", the first msg box to display is "Install New Modem" with the msg that new device has been detected.
What should I do next?
Chuck