Avast and Kaspersky Anti-Virus: same download fault? Puzzled. Please advise.

[Mad-Friend]

Hello,
Mad-Friend here. Thankyou for taking the time to read this. I have got myself into a real pickle and hope you can help me please.

I have a 6 year old Windows XP. Ran free AVG until it was no longer available. So downloaded Avast home 4. It didn't properly download: web browser and email not working, Avast wouldn't help as I didn't have an account.
I re-installed it, with same problem.
After un-installing it I then tried Kaspersky 2009 free 30 day trial. It too has the same fault. No email scans or web working. I have two viruses, but Kaspersky has no vault and won't quarantine them.
Either something in my PC is causing the corruption, or both anti-virus providers have?
 This is a log from Hijackthis of the Avast fault and below that Kaspersky.

[color=red]O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
O23 - Service: ewido anti-spyware 4.0 guard - Anti-Malware Development a.s. - C:\Program Fil


Logfile of HijackThis v1.99.1
Scan saved at 15:21:13, on 09/07/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2009\avp.exe
C:\Program Files\ewido anti-spyware 4.0\guard.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2009\avp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\PROGRA~1\INCRED~1\bin\IMApp.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\MSN Messenger\usnsvc.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLLoginProxy.exe
C:\DOCUME~1\trish\LOCALS~1\Temp\Temporary Directory 15 for hijackthis.zip\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?linkid=677
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.tesco.net
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://www.crawler.com/search/ie.aspx?tb_id=60327
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,CustomizeSearch = http://dnl.crawler.com/support/sa_customize.aspx?TbId=60327
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://dnl.crawler.com/support/sa_customize.aspx?TbId=60327
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer provided by WHSmithnet
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_1.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: IEVkbdBHO - {59273AB4-E7D3-40F9-A1A8-6FA9CCA1862C} - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2009\ievkbd.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.03.0000.1005\en-xu\stmain.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar3.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.0.1225.9868\swg.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.5000.1021\en-us\msntb.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.5000.1021\en-us\msntb.dll
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_1.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll
O4 - HKLM\..\Run: [EPSON Stylus C84 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE /P23 "EPSON Stylus C84 Series" /O6 "USB001" /M "Stylus C84"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [AVP] "C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2009\avp.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [IncrediMail] C:\Program Files\IncrediMail\bin\IncMail.exe /c
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKCU\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O9 - Extra button: Web traffic protection statistics - {1F460357-8A94-4D71-9CA3-AA4ACF32ED8E} - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2009\SCIEPlgn.dll
O9 - Extra button: Money Viewer - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.tesco.net
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {4E544C53-6967-6E02-BBAD-233AD71832A8} (NTLSignup1 Class) - https://tesco.autoregister.net/tesco/NTLSignup.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://groups.msn.com/controls/PhotoUC/MsnPUpld.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1151075279500
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
O16 - DPF: {C3DFA998-A486-11D4-AA25-00C04F72DAEB} (MSN Photo Upload Tool) - http://sc.groups.msn.com/controls/PhotoUC/MsnPUpld.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/bin/msnchat45.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{130E35C2-9F50-49DC-9AC2-B670A46D45A8}: NameServer = 194.168.4.100 194.168.8.100
O17 - HKLM\System\CS1\Services\Tcpip\..\{130E35C2-9F50-49DC-9AC2-B670A46D45A8}: NameServer = 194.168.4.100 194.168.8.100
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O20 - AppInit_DLLs: ??P,C:\PROGRA~1\KASPER~1\KASPER~1\mzvkbd.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O20 - Winlogon Notify: klogon - C:\WINDOWS\system32\klogon.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Kaspersky Anti-Virus (AVP) - Unknown owner - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2009\avp.exe" -r (file missing)
O23 - Service: ewido anti-spyware 4.0 guard - Anti-Malware Development a.s. - C:\Program Files\ewido anti-spyware 4.0\guard.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe

PC is running slow. Some windows are opening uninvited. I have run two scans, plus Superantispyware and don't know what else to do.
I would go back to AVG but my dial-up takes 3 hours and my ISP keeps cutting me off after 2 hours (even though I have appealed to them not to).I hope you can help me. Please ask if you need any more info.
Thankyou,
yours sincerely, Mad-Friend.

[SuperDave]

Your hijack log is from an old version. You will need to download and run the latest version and don't install it in a temporary folder.

[Mad-Friend]

Thankyou, Superdave,
I will try to download a newer version. I am not sure how to save it, but will try.
Thanks again.

[Mad-Friend]

Hello Superdave,
this is a log from latest version of Hijackthis. Thankyou for taking the time to look at it. I hope it helps. Please let me know if you need anything else.
Yours sincerely, Mad-Friend.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 20:02:54, on 09/07/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2009\avp.exe
C:\Program Files\ewido anti-spyware 4.0\guard.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2009\avp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\PROGRA~1\INCRED~1\bin\IMApp.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\MSN Messenger\usnsvc.exe
C:\Program Files\Tesconet\Tesconet.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLLoginProxy.exe
C:\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?linkid=677
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.tesco.net
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://www.crawler.com/search/ie.aspx?tb_id=60327
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,CustomizeSearch = http://dnl.crawler.com/support/sa_customize.aspx?TbId=60327
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://dnl.crawler.com/support/sa_customize.aspx?TbId=60327
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer provided by WHSmithnet
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_1.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: IEVkbdBHO - {59273AB4-E7D3-40F9-A1A8-6FA9CCA1862C} - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2009\ievkbd.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.03.0000.1005\en-xu\stmain.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar3.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.0.1225.9868\swg.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.5000.1021\en-us\msntb.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.5000.1021\en-us\msntb.dll
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_1.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll
O4 - HKLM\..\Run: [EPSON Stylus C84 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE /P23 "EPSON Stylus C84 Series" /O6 "USB001" /M "Stylus C84"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [AVP] "C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2009\avp.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [IncrediMail] C:\Program Files\IncrediMail\bin\IncMail.exe /c
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKCU\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O9 - Extra button: Web traffic protection statistics - {1F460357-8A94-4D71-9CA3-AA4ACF32ED8E} - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2009\SCIEPlgn.dll
O9 - Extra button: Money Viewer - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.tesco.net
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {4E544C53-6967-6E02-BBAD-233AD71832A8} (NTLSignup1 Class) - https://tesco.autoregister.net/tesco/NTLSignup.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://groups.msn.com/controls/PhotoUC/MsnPUpld.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1151075279500
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
O16 - DPF: {C3DFA998-A486-11D4-AA25-00C04F72DAEB} (MSN Photo Upload Tool) - http://sc.groups.msn.com/controls/PhotoUC/MsnPUpld.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/bin/msnchat45.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{130E35C2-9F50-49DC-9AC2-B670A46D45A8}: NameServer = 194.168.4.100 194.168.8.100
O17 - HKLM\System\CS1\Services\Tcpip\..\{130E35C2-9F50-49DC-9AC2-B670A46D45A8}: NameServer = 194.168.4.100 194.168.8.100
O20 - AppInit_DLLs: ??P,C:\PROGRA~1\KASPER~1\KASPER~1\mzvkbd.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: Kaspersky Anti-Virus (AVP) - Kaspersky Lab - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2009\avp.exe
O23 - Service: ewido anti-spyware 4.0 guard - Anti-Malware Development a.s. - C:\Program Files\ewido anti-spyware 4.0\guard.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe

--
End of file - 7387 bytes

[Mad-Friend]

Hello everyone at Computer Hope Forum,
Mad-Friend here. I hope you can help me please. I have read through and followed all the advice on the Read This Before Asking For Help. I have spent several days since my last post trying to sort out my PC: which is a 6 year old Medion Windows XP Intel.
The problem seemed to begin after I installed Avast. It didn't properly download and let in a virus.
I tried re-installing it. The same problem occured. I then tried Kaspersky. It installed with same fault: Neither anti-virus scanned the web and emails for viruses and a 2nd virus got in.
I now have AVG back and it works.
Several programmes seem to be corrupted, not working. They appear empty.
Photos has several cog-like icons instead of photos.
Incredimail keeps opening new mail when I click on view email.
Mouse has to be clicked several times before it works. It is fairly new and worked fine before.
PC is incredibly slow when browsing.
Problems accessing online Tesco mail service.
I accidentally uninstalled Media Flash when deleting old programmes and don't know how to get it back. Your help would be greatly valued.
I ran Disk Cleanup.
Disk Defragment.
CClean.
Malwarebytes.
Kaspersky.
Then later AVG, but only after I had uninstalled Kaspersky.
I didn't run them in safe mode, as I don't know what that is, or how to use it.

These are the logs from them.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 20:02:54, on 09/07/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2009\avp.exe
C:\Program Files\ewido anti-spyware 4.0\guard.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2009\avp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\PROGRA~1\INCRED~1\bin\IMApp.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\MSN Messenger\usnsvc.exe
C:\Program Files\Tesconet\Tesconet.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLLoginProxy.exe
C:\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?linkid=677
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.tesco.net
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://www.crawler.com/search/ie.aspx?tb_id=60327
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,CustomizeSearch = http://dnl.crawler.com/support/sa_customize.aspx?TbId=60327
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://dnl.crawler.com/support/sa_customize.aspx?TbId=60327
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer provided by WHSmithnet
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_1.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: IEVkbdBHO - {59273AB4-E7D3-40F9-A1A8-6FA9CCA1862C} - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2009\ievkbd.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.03.0000.1005\en-xu\stmain.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar3.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.0.1225.9868\swg.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.5000.1021\en-us\msntb.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.5000.1021\en-us\msntb.dll
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_1.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll
O4 - HKLM\..\Run: [EPSON Stylus C84 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE /P23 "EPSON Stylus C84 Series" /O6 "USB001" /M "Stylus C84"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [AVP] "C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2009\avp.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [IncrediMail] C:\Program Files\IncrediMail\bin\IncMail.exe /c
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKCU\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O9 - Extra button: Web traffic protection statistics - {1F460357-8A94-4D71-9CA3-AA4ACF32ED8E} - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2009\SCIEPlgn.dll
O9 - Extra button: Money Viewer - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.tesco.net
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {4E544C53-6967-6E02-BBAD-233AD71832A8} (NTLSignup1 Class) - https://tesco.autoregister.net/tesco/NTLSignup.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://groups.msn.com/controls/PhotoUC/MsnPUpld.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1151075279500
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
O16 - DPF: {C3DFA998-A486-11D4-AA25-00C04F72DAEB} (MSN Photo Upload Tool) - http://sc.groups.msn.com/controls/PhotoUC/MsnPUpld.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/bin/msnchat45.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{130E35C2-9F50-49DC-9AC2-B670A46D45A8}: NameServer = 194.168.4.100 194.168.8.100
O17 - HKLM\System\CS1\Services\Tcpip\..\{130E35C2-9F50-49DC-9AC2-B670A46D45A8}: NameServer = 194.168.4.100 194.168.8.100
O20 - AppInit_DLLs: ??P,C:\PROGRA~1\KASPER~1\KASPER~1\mzvkbd.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: Kaspersky Anti-Virus (AVP) - Kaspersky Lab - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2009\avp.exe
O23 - Service: ewido anti-spyware 4.0 guard - Anti-Malware Development a.s. - C:\Program Files\ewido anti-spyware 4.0\guard.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe

--
End of file - 7387 bytes

Quick Scan: completed 12/07/2008 15:15:34   (events: 73, objects: , time: 00:00:00)   
12/07/2008 15:15:34   Task completed         
12/07/2008 15:14:08   Task started         
Quick Scan: completed 12/07/2008 15:15:34   (events: 73, objects: , time: 00:00:00)   
11/07/2008 17:15:28   Task completed         
11/07/2008 17:15:27   Task started         
Quick Scan: completed 12/07/2008 15:15:34   (events: 73, objects: , time: 00:00:00)   
11/07/2008 17:14:01   Task completed         
11/07/2008 17:13:59   Task started         
Quick Scan: completed 12/07/2008 15:15:34   (events: 73, objects: , time: 00:00:00)   
09/07/2008 19:29:34   Task completed         
09/07/2008 19:29:34   Task started         
Quick Scan: completed 12/07/2008 15:15:34   (events: 73, objects: , time: 00:00:00)   
09/07/2008 14:41:35   Task completed         
09/07/2008 13:40:38   Task started         
Quick Scan: completed 12/07/2008 15:15:34   (events: 73, objects: , time: 00:00:00)   
09/07/2008 10:37:46   Task completed         
09/07/2008 10:35:59   Detected: http://www.viruslist.com/en/advisories/23138   c:\program files\adobe\acrobat 5.0\reader\acrord32.exe      
09/07/2008 10:35:24   Detected: http://www.viruslist.com/en/advisories/28083   c:\Documents and Settings\trish\Local Settings\Temp\MFPL7014.DLL      
09/07/2008 10:33:35   Task started         
Quick Scan: completed 12/07/2008 15:15:34   (events: 73, objects: , time: 00:00:00)   
09/07/2008 10:10:13   Task completed         
09/07/2008 10:10:13   Task started         
Quick Scan: completed 12/07/2008 15:15:34   (events: 73, objects: , time: 00:00:00)   
09/07/2008 10:10:05   Task completed         
09/07/2008 10:10:05   Task started         
Quick Scan: completed 12/07/2008 15:15:34   (events: 73, objects: , time: 00:00:00)   
09/07/2008 10:09:21   Task completed         
09/07/2008 10:09:21   Task started         
Quick Scan: completed 12/07/2008 15:15:34   (events: 73, objects: , time: 00:00:00)   
09/07/2008 10:09:09   Task completed         
09/07/2008 10:09:08   Task started         
Quick Scan: completed 12/07/2008 15:15:34   (events: 73, objects: , time: 00:00:00)   
09/07/2008 10:08:05   Task completed         
09/07/2008 10:08:05   Task started         
Quick Scan: completed 12/07/2008 15:15:34   (events: 73, objects: , time: 00:00:00)   
09/07/2008 10:07:46   Task completed         
09/07/2008 10:07:45   Task started         
Quick Scan: completed 12/07/2008 15:15:34   (events: 73, objects: , time: 00:00:00)   
09/07/2008 10:07:41   Task completed         
09/07/2008 10:07:40   Task started         
Quick Scan: completed 12/07/2008 15:15:34   (events: 73, objects: , time: 00:00:00)   
09/07/2008 10:07:19   Task completed         
09/07/2008 10:07:18   Task started         
Quick Scan: completed 12/07/2008 15:15:34   (events: 73, objects: , time: 00:00:00)   
09/07/2008 10:07:04   Task completed         
09/07/2008 10:07:04   Task started         
Quick Scan: completed 12/07/2008 15:15:34   (events: 73, objects: , time: 00:00:00)   
09/07/2008 10:06:59   Task completed         
09/07/2008 10:06:59   Task started         
Quick Scan: completed 12/07/2008 15:15:34   (events: 73, objects: , time: 00:00:00)   
09/07/2008 10:06:49   Task completed         
09/07/2008 10:06:49   Task started         
Quick Scan: completed 12/07/2008 15:15:34   (events: 73, objects: , time: 00:00:00)   
09/07/2008 10:06:42   Task completed         
09/07/2008 10:06:42   Task started         
Quick Scan: completed 12/07/2008 15:15:34   (events: 73, objects: , time: 00:00:00)   
09/07/2008 10:06:35   Task completed         
09/07/2008 10:06:35   Task started         
Quick Scan: completed 12/07/2008 15:15:34   (events: 73, objects: , time: 00:00:00)   
09/07/2008 10:06:27   Task completed         
09/07/2008 10:06:27   Task started         
Quick Scan: completed 12/07/2008 15:15:34   (events: 73, objects: , time: 00:00:00)   
09/07/2008 10:06:20   Task completed         
09/07/2008 10:06:20   Task started         
Quick Scan: completed 12/07/2008 15:15:34   (events: 73, objects: , time: 00:00:00)   
09/07/2008 10:06:16   Task completed         
09/07/2008 10:06:16   Task started         
Quick Scan: completed 12/07/2008 15:15:34   (events: 73, objects: , time: 00:00:00)   
09/07/2008 10:06:07   Task completed         
09/07/2008 10:06:07   Task started         
Quick Scan: completed 12/07/2008 15:15:34   (events: 73, objects: , time: 00:00:00)   
09/07/2008 10:05:56   Task completed         
09/07/2008 10:05:56   Task started         
Quick Scan: completed 12/07/2008 15:15:34   (events: 73, objects: , time: 00:00:00)   
09/07/2008 10:05:37   Task completed         
09/07/2008 10:05:36   Task started         
Quick Scan: completed 12/07/2008 15:15:34   (events: 73, objects: , time: 00:00:00)   
09/07/2008 10:05:24   Task completed         
09/07/2008 10:05:24   Task started         
Quick Scan: completed 12/07/2008 15:15:34   (events: 73, objects: , time: 00:00:00)   
09/07/2008 10:05:14   Task completed         
09/07/2008 10:05:14   Task started         
Quick Scan: completed 12/07/2008 15:15:34   (events: 73, objects: , time: 00:00:00)   
09/07/2008 10:05:05   Task completed         
09/07/2008 10:05:05   Task started         
Quick Scan: completed 12/07/2008 15:15:34   (events: 73, objects: , time: 00:00:00)   
09/07/2008 10:04:58   Task completed         
09/07/2008 10:04:58   Task started         
Quick Scan: completed 12/07/2008 15:15:34   (events: 73, objects: , time: 00:00:00)   
09/07/2008 10:04:16   Task completed         
09/07/2008 10:04:16   Task started         
Quick Scan: completed 12/07/2008 15:15:34   (events: 73, objects: , time: 00:00:00)   
09/07/2008 10:04:00   Task completed         
09/07/2008 10:04:00   Task started         
Quick Scan: completed 12/07/2008 15:15:34   (events: 73, objects: , time: 00:00:00)   
09/07/2008 10:03:43   Task completed         
09/07/2008 10:03:43   Task started         
Quick Scan: completed 12/07/2008 15:15:34   (events: 73, objects: , time: 00:00:00)   
09/07/2008 09:55:58   Task completed         
09/07/2008 09:23:07   Detected: http://www.viruslist.com/en/advisories/23138   c:\program files\adobe\acrobat 5.0\reader\acrord32.exe      
09/07/2008 09:21:05   Detected: http://www.viruslist.com/en/advisories/28083   c:\Documents and Settings\trish\Local Settings\Temp\MFPL7014.DLL      
09/07/2008 09:05:02   Detected: http://www.viruslist.com/en/advisories/23138   c:\program files\adobe\acrobat 5.0\reader\acrord32.exe      
09/07/2008 09:02:28   Task started         
Quick Scan: completed 12/07/2008 15:15:34   (events: 73, objects: , time: 00:00:00)   
09/07/2008 08:24:31   Task completed         
09/07/2008 08:19:32   Task started         

Malwarebytes' Anti-Malware 1.20
Database version: 944
Windows 5.1.2600 Service Pack 2

13:17:51 13/07/2008
mbam-log-7-13-2008 (13-17-50).txt

Scan type: Full Scan (A:\|C:\|D:\|E:\|F:\|G:\|)
Objects scanned: 90740
Time elapsed: 28 minute(s), 33 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


If you need additional information please ask me.
I hope you can help me sort this mess out.
Thankyou. Yours sincerely, Trish. Mad-Friend.

[Broni]

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 20:02:54, on 09/07/2008

It's pretty old log. We need fresh one.

[Broni]

I just noticed, that you already have a thread about very same situation here: http://www.computerhope.com/forum/index.php/topic,60961.msg386913.html#msg386913
In the future, please, continue in the same thread.
This time, I'll merge both threads.

[SuperDave]

Trish, before you run your next Hijack scan, you will need to install in it's proper place. I shouldn't run from your destop. Download it and click on the install button. It will automatically install in the correct place.

Download and rename HijackThis.exe (HJT)

* Double-click on HJTInstall.
* Click on the Install button.
* It will automatically place HJT in C:\Program Files\TrendMicro\HijackThis\HijackThis.exe.
* Upon install, HijackThis should open for you.

[Mad-Friend]

Hi,
I have tried to follow instructions for downloading Hijackthis, renamed it sniper.exe. I must have done it wrong though as a warning box opened saying "Hijackthis appears to have been started from a temporary folder...." etc.

What am I doing wrong? I clicked on Hijack this it gave 2 options save or run. I clicked on run then followed the instructions. Sorry guys but I don't really know what I am doing.

This is the log.
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:17:35, on 14/07/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\PROGRA~1\INCRED~1\bin\IMApp.exe
C:\Program Files\Tesconet\Tesconet.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\PROGRA~1\AVG\AVG8\aAvgApi.exe
C:\PROGRA~1\AVG\AVG8\avgscanx.exe
C:\WINDOWS\system32\wuauclt.exe
C:\sniper.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?linkid=677
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.tesco.net
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://www.crawler.com/search/ie.aspx?tb_id=60327
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,CustomizeSearch = http://dnl.crawler.com/support/sa_customize.aspx?TbId=60327
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://dnl.crawler.com/support/sa_customize.aspx?TbId=60327
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer provided by WHSmithnet
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.03.0000.1005\en-xu\stmain.dll
O2 - BHO: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar3.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.0.1225.9868\swg.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.5000.1021\en-us\msntb.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.5000.1021\en-us\msntb.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll
O3 - Toolbar: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O4 - HKLM\..\Run: [EPSON Stylus C84 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE /P23 "EPSON Stylus C84 Series" /O6 "USB001" /M "Stylus C84"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [IncrediMail] C:\Program Files\IncrediMail\bin\IncMail.exe /c
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.tesco.net
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {4E544C53-6967-6E02-BBAD-233AD71832A8} (NTLSignup1 Class) - https://tesco.autoregister.net/tesco/NTLSignup.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://groups.msn.com/controls/PhotoUC/MsnPUpld.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1151075279500
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
O16 - DPF: {C3DFA998-A486-11D4-AA25-00C04F72DAEB} (MSN Photo Upload Tool) - http://sc.groups.msn.com/controls/PhotoUC/MsnPUpld.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/bin/msnchat45.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{130E35C2-9F50-49DC-9AC2-B670A46D45A8}: NameServer = 194.168.4.100 194.168.8.100
O17 - HKLM\System\CS1\Services\Tcpip\..\{130E35C2-9F50-49DC-9AC2-B670A46D45A8}: NameServer = 194.168.4.100 194.168.8.100
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - AppInit_DLLs: ??P,avgrsstx.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: AVG Free8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe

--
End of file - 6945 bytes

[Mad-Friend]

I've just opened Microsoft word Windows XP and found many files corrupted. They have ~$ in front of file and gibberish when opened.

Also some of the installed programs show nothing under size MB.
Also when I ran msconfig and opened system configuration and clicked on tab services several of the applications under status show stopped. They are:
Application Management.
Computer Browser.
Indexing Service.
COM+System Application.
Logical Disk Manager. AD
Logical Disk Manager.
Google Updater Service.
HTTP SSL.

Netmeeting Remote Des...
Distributed Transaction.

Windows Installer.
Net Logon.

NT LM Security Support.
REmovable Storage.
REmote Access Auto Co..
REmote Desktop Help co..
QOS RSVP.
Smart Card.
Windows Image Acquisistion
MS Software Shadow.
Performance Logs.
Universal Play & Plugs.
Uninterruptable Power supply.
Volume Shadow Copy.
Portable Media Serial Number.
WMI Performance Adaptor.
Networking Provisioning service.

What does this mean?
Is my PC beyond help?
I may have had my PC for 5-6 years but I really don't know more than the basics. I tend to stay in my comfort zone and have no idea how to fix these problems. I have trawled through my books and your self help pages. I don't know what else to do.
I really would appreciate your help guys.
Thankyou.
Yours sincerely, Trish.

[evilfantasy]

DO THIS FIRST
Your Hijackthis program is current, but it is very important that it resides in its own folder. Running from no folder the backups can easily get lost!

Move HJT

• Go to My Computer >  C:\ > Program Files and create a new folder and name it Hijackthis.
  
• Now go to where you have HJT currently, C:\sniper.exe right click on sniper.exe and select Cut.
  
• Now open the new folder you just created and right click within that folder and select Paste.
  
  
• Right clicksniper.exe and choose to Send to > Desktop (create shortcut)
  

.
Now it is in it's own folder and you can easily start it from the desktop.

[Broni]

*** I'm not sure, if I understand your current antivirus situation. Is AVG 8.0 your current AV?

*** You need to update Java:
http://java.sun.com/javase/downloads/index.jsp
Java Runtime Environment (JRE) 6 Update 7
Uninstall all previous versions of Java through Add\Remove.

*** Download, and run  CTFMON-Remover: http://www.gerhard-schlager.at/en/projects/ctfmonremover/
The CTFMON-Remover helps you removing the annoying CTFMON.EXE from your Windows operating system. The program is easy to use and displays whether the CTFMON.EXE is installed and running or not. If it was found then you can remove it within seconds. Just in case that you need the CTFMON sometime in the future there is also an option to restore the original one.
Note:The CTFMON.EXE is among other things responsible for changing the language schema of your keyboard (e.g. for switching between the German and English keyboard layout). So in case you are using this feature you shouldn't remove or disable the CTFMON.EXE!

*** Download, and run QuickTime Killer: http://www.softpedia.com/get/System/Launchers-Shutdown-Tools/QuickTime-Killer.shtml
QuickTime Killer will remove QuickTime from start up and kill any running QuickTime processes. This application runs silently at start up and closes itself as soon as it takes care of QuickTime

*** Follow evil's instructions, and post new HJT log.

[Mad-Friend]

Dear evilfantasy,

I followed your instructions, clicked on my computer. I couldn't see c:\ program files.  Sorry to be such a drip, but what am I looking for?

Dear Broni,
yes, I have reverted to AVG 8. 0. A friend gave me a current disc which has installed fully. Avast & Kaspersky wouldn't fully download or work properly. Something in my PC  prevented it. But since I installed it most of my word files have the same corruption ~$ on them as previously. Avast did get rid of the virus/corruption causing it. The AVG 8.0 disc was clean. I ran two checks on it before using it.

[Mad-Friend]

 
After clicking on computer what do I click on to bring up C:\ Program Files, please?

Yes, I really am this stupid. 

[Mad-Friend]

Hi Broni,
I downloaded Java from the link on Computer Hope Forum "Read this before.... a couple of days ago. In my programs it is loaded as Java {TM} 6 update 10. I checked on their website to see if it was out of date and the report said up to date. I just needed to check back with you before I load another version.
Do I still need to update?
Thankyou, Trish.