rundll32 error, more

[Valorcide]

Hey guys. I'm posting this for a friend.

He seems to be having a problem with his computer: When he tries to load a game or such, it says Windows Host Process (rundll32) has failed. Also, his browser will not load either. But curiously enough, It works in Safe Mode. Does anyone know the problem here? He has tried scanning for viruses and such already, please help. ^^  He's running Vista, BTW.

[Broni]

he tries to load a game or such

...means, download, install, or run?
Full error message is needed, plus computer info: processor speed, amount of RAM, hard drive size/free space.

[Valorcide]

As in run. He tries to run the game, but it wont load and gives him a notice saying rundll32 has stopped working.

As for the specs, 2.60 ghz processor, 2046 mb RAM (i double checked with him, he says it is 2046 instead of 2048), and 326 GB Hard Drive (After the stuff thats already taken) and 246 GB Free.

[patio]

I'm wondering what ver. of Windows and what game may be in play here...

[Broni]

I'm assuming, the error says: Windows Host Process (Rundll32) has stopped working, correct?
But, let's see about patio's question.
Also, is it some particular game, or some other programs, as well.
Is Nero installed there?

[Valorcide]

Well, the game he has most recently tried is Starcraft, which failed obviously, but he has tried more than 1 game/disc, and none of them will start up, instead bringing up the error that you mentioned:Windows Host Process (Rundll32) has stopped working. As far as I know he has tried at least 3 games/discs, and no, Nero is not installed.
As for the version, I asked him and he says Windows Vista Home Premium 32-bit operating system.

[Broni]

Is it new issue, or has been there for a while?
Did computer come with Vista preinstalled?
Does your friend have any Vista related DVDs?

[Valorcide]

Q 1: The issue started a few days ago, but his computer has been a little odd for about a week

Q 2: Yes, Vista was preinstalled when he bought the computer

Q 3: No

[Broni]

Define "odd", please.
Did you try System Restore?

[Valorcide]

The only explanation hes telling me is at first it would load his software, then got progressively worse, and now it wont.

Yes, he has tried system restore without any noticeable fixes or changes.

[Broni]

Try this:
Type msconfig in Vista's search box and hit enter to open up the System Configuration Utility window.
Click on Services, and check in the "Hide all Microsoft services" checkbox.
Click on "Disable All" button.
Now click on "Startup" tab, and then click on "Disable All" button again.
Press OK button and then "Restart" button on the following window.
Effectively, you have turned off all non-microsoft services and startups.

See, if the problem persist.

[Valorcide]

Ok, he has now tried that and it did not work. However, he is now able to load his browser, so at least some progress has been made.

[mcxeb52!]

Is computer free of malware or viruses? (If you post HiJack This Log, broni or patio can check for you whether or not it's clean)

And does the registry need cleaning?

[Valorcide]

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:02:40 PM, on 8/19/2008
Platform: Windows Vista  (WinNT 6.00.1904)
MSIE: Internet Explorer v7.00 (7.00.6000.16681)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Windows\System32\mobsync.exe
C:\Program Files\Winamp\winamp.exe
C:\Program Files\AIM6\aim6.exe
C:\Program Files\Common Files\AOL\Loader\aolload.exe
C:\Program Files\AIM6\aolsoftware.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\PROGRA~1\AVG\AVG8\aAvgApi.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLLoginProxy.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Windows\system32\SearchFilterHost.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=74&bd=Pavilion&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=74&bd=Pavilion&pf=desktop
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,First Home Page = C:\Program Files\AOL Toolbar\welcome.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: Winamp Search Class - {57BCA5FA-5DBB-45a2-B558-1755C3F6253B} - C:\Program Files\Winamp Toolbar\winamptb.dll
R3 - URLSearchHook: AOLTBSearch Class - {EA756889-2338-43DB-8F07-D1CA6FB9C90D} - C:\Program Files\AOL\AIM Toolbar 5.0\aoltb.dll
R3 - URLSearchHook: (no name) - {0579B4B6-0293-4d73-B02D-5EBB0BA0F0A2} - C:\Program Files\AskSBar\SrchAstt\1.bin\A2SRCHAS.DLL
O1 - Hosts: ::1 localhost
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: (no name) - {0579B4B1-0293-4d73-B02D-5EBB0BA0F0A2} - (no file)
O2 - BHO: (no name) - {1E8A6170-7264-4D0F-BEAE-D42A53123C75} - c:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.5\NppBho.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: (no name) - {4316CFAD-3CC2-463F-8111-70976DB7F7DF} - C:\Windows\system32\awTJBurq.dll (file missing)
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: (no name) - {AA7137E5-02AE-4F1C-9A04-AB0D641FCE82} - C:\Windows\system32\urqNDTLf.dll (file missing)
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O2 - BHO: {cc8aa5f0-d0bc-d398-f134-db1de86a778e} - {e877a68e-d1bd-431f-893d-cb0d0f5aa8cc} - C:\Windows\system32\viuexf.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: Show Norton Toolbar - {90222687-F593-4738-B738-FBEE9C7B26DF} - c:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.5\UIBHO.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: AIM Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} - C:\Program Files\AOL\AIM Toolbar 5.0\aoltb.dll
O3 - Toolbar: Winamp Toolbar - {EBF2BA02-9094-4c5a-858B-BB198F3D8DE2} - C:\Program Files\Winamp Toolbar\winamptb.dll
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: Ask Toolbar - {F0D4B239-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program Files\AskSBar\bar\1.bin\ASKSBAR.DLL
O3 - Toolbar: Veoh Browser Plug-in - {D0943516-5076-4020-A3B5-AEFAF26AB263} - C:\Program Files\Veoh Networks\Veoh\Plugins\reg\VeohToolbar.dll
O3 - Toolbar: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O4 - HKLM\..\Run: [MSConfig] "C:\WINDOWS\System32\msconfig.exe" /auto
O4 - HKLM\..\Run: [BM1d884b65] Rundll32.exe "C:\Windows\system32\olagdfvq.dll",s
O4 - HKLM\..\RunOnce: [Launcher] %WINDIR%\SMINST\launcher.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O8 - Extra context menu item: &AIM Search - c:\program files\aol\aim toolbar 5.0\resources\en-US\local\search.html
O8 - Extra context menu item: &Winamp Search - C:\ProgramData\Winamp Toolbar\ieToolbar\resources\en-US\local\search.html
O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: AIM Toolbar - {3369AF0D-62E9-4bda-8103-B4C75499B578} - C:\Program Files\AOL\AIM Toolbar 5.0\aoltb.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\Windows\system32\Shdocvw.dll
O13 - Gopher Prefix:
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - AppInit_DLLs: viuexf.dll,avgrsstx.dll











Heres the log. As for the registry, it has been cleaned, nothing has changed since the browser started semi-working, he says its still buggy. (Not sure what that means)

[evilfantasy]

You need a visit to the Computer viruses and spyware forum.

Start here > http://www.computerhope.com/forum/index.php/topic,46313.0.html