Welcome guest. Before posting on our computer help forum, you must register. Click here it's easy and free.

Author Topic: Re: Read this before requesting malware removal help  (Read 2831 times)

0 Members and 1 Guest are viewing this topic.

Celtic 1

    Topic Starter


    Starter

    Re: Read this before requesting malware removal help
    « on: September 25, 2008, 01:38:50 PM »
    I was directed to your post by another user and read all the details, I started with the C CCleanup and realized I have no idea if there are any cookies that I would need to keep or why. In following the rest of the steps I realized that the remedy is way too beyond my computer capabilities. I'm hoping, if I can describe for you what I am encountering, you may recognize it and what possible malware may have infected me.

    I have a pretty large music library, just under 3000 songs. Many were downloaded from CD's, some from friends libraries. some downloaded --- primarily from LimeWire (the user that directed me to your post said he believes LimeWire may be where he got his unwelcome friend). I compiled a very large and extremely time-consuming playlist in MS Media Player yesterday. I subsequently loaded and listened to the list for a few hours afterwards. As I was closing down MS Media for  the evening, I looked at the list (still in the 'Play' box) and noticed that every song I had listened to had a duplicate entry on the playlist. I opened the list to edit and the duplicates were all there so I spent about 40 minutes manually deleting them. This just atarted yesterday

    I have no idea why this is happening and needless to say I'm reluctant to play that list or even to use the media player for fear that everything I access will be duplicated. I have a fairly new machine loaded with the most up-to-date version of Trend Micro Internet Security. I ran a full scan on the entire machine and then again on the music library and the MS Media Player program files and all came back clean (in each instance the final reports said they had detected and resolved on issue).

    Does this sound at all familiar to you? If so, or even if not, can you suggest any potential remedy that would not require me to be an MIT graduate? The machine is very new and full warrantied. I can take it back to Best Buy and they will probably run a diagnostic free of charge, I'm just not sure if this is something they's be able to detect and eliminate.

    Any suggestions or direction would be most appreciated.

    Celtic 1

    evilfantasy

    • Malware Removal Specialist
    • Moderator


    • Genius
    • Calm like a bomb
    • Thanked: 493
    • Experience: Experienced
    • OS: Windows 11
    Re: Re: Read this before requesting malware removal help
    « Reply #1 on: September 25, 2008, 02:13:32 PM »
    Without the logs there isn't much we can do.