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Author Topic: Freezes, then only reboots to black screen after power-button shutdown  (Read 4198 times)

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Involved1

    Topic Starter


    Greenhorn

    Freezes, then only reboots to black screen after power-button shutdown
    « on: October 21, 2008, 07:23:53 PM »
    My friend just called and said he had about 20 windows ::) open when his computer froze (he doesn't know how much RAM he has). After trying ^ alt del, he shut down using the power button. Each time he tried to re-boot, he would only get to a black screen with F2 and F12 as options. Neither responded when clicked.

    I had him re-boot hitting F8, again with F1, then F2, then F12 with no success. The only related solutions I've seen online require that the computer at least boots up to Windows.  I kind of recall that in "the old days" when a computer would crash, you could start up using a boot disk. According to him, he has a "Dell Inspiron 530, Vista, 2.2 Ghtz, 2mb cache, Sd Ram at 667 Mhtz".

    Anyone have an idea of what he can try? Thanks!  :)
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    Carbon Dudeoxide

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    Re: Freezes, then only reboots to black screen after power-button shutdown
    « Reply #1 on: October 21, 2008, 08:09:49 PM »
    Does he have the original Vista DVD's?
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    Involved1

      Topic Starter


      Greenhorn

      Re: Freezes, then only reboots to black screen after power-button shutdown
      « Reply #2 on: October 21, 2008, 09:47:41 PM »
      Yes, I believe he does. I suggested that he try to run the re-installation disk, but nothing happened when he just put it in the drive or tried to get it going with the "run" command.
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      Carbon Dudeoxide

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      Re: Freezes, then only reboots to black screen after power-button shutdown
      « Reply #3 on: October 21, 2008, 09:49:55 PM »
      You need to boot from the disc.

      Get into the BIOS and change the Boot Order so that the CD/DVD Drive is first in line.

      Then perform a Repair Install:
      http://www.vistax64.com/tutorials/88236-repair-install-vista.html
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      Involved1

        Topic Starter


        Greenhorn

        Re: Freezes, then only reboots to black screen after power-button shutdown
        « Reply #4 on: October 21, 2008, 10:04:01 PM »
        That makes a lot of sense. Only one thing: Despite trying F1, F2, F12 at start-up, the screen remained black with only the F2 and F12 options--neither of which responded when clicked.
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        Carbon Dudeoxide

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        Re: Freezes, then only reboots to black screen after power-button shutdown
        « Reply #5 on: October 21, 2008, 10:07:50 PM »
        Ah....So you can't get into the BIOS at all?
        What about pressing Delete instead of those function keys?

        Also, it is possible the CD/DVD drive is already set to boot first. Have you tried booting from it yet?
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        Involved1

          Topic Starter


          Greenhorn

          Re: Freezes, then only reboots to black screen after power-button shutdown
          « Reply #6 on: October 21, 2008, 10:17:05 PM »
          No, he hasn't tried to hit the delete key yet.

          I had him try to boot from the CD/DVD drive, but no response. It just sat there.

          I need to go to bed...I'm in New York where it's now after midnight. I gather you're in the midwest someplace.  Thanks. David


          Off-topic: If you can take a look at my other post re a URL login popup issue, I'd appreciate that.
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          Involved1

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            Greenhorn

            Re: Freezes, then only reboots to black screen after power-button shutdown
            « Reply #7 on: October 22, 2008, 12:44:08 PM »
            I had my friend click (and then, a second time, hold) the del button immediately after powering up, but nothing changed.   :-[
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            Carbon Dudeoxide

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            Re: Freezes, then only reboots to black screen after power-button shutdown
            « Reply #8 on: October 23, 2008, 01:54:21 AM »
            Ask him to keep pressing the button, not to hold it down.
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            Eng.simba

            • Guest
            Re: Freezes, then only reboots to black screen after power-button shutdown
            « Reply #9 on: October 23, 2008, 03:29:27 AM »
            hey,hope all are well.

            I got the same problem,
            My comp freezes when it shows a black screen with windows,whenever i put cd the comp shuts down. I put cd/dvd rom as my first booting system but nothing changed.
            can anyone help me out.
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            Carbon Dudeoxide

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            Re: Freezes, then only reboots to black screen after power-button shutdown
            « Reply #10 on: October 23, 2008, 04:59:15 AM »
            Eng.simba, please do not hijack someone else's topic. Start a new one here:
            http://www.computerhope.com/forum/index.php?action=post;board=1.0

            Also, look here:
            http://www.computerhope.com/forum/index.php/topic,33586.html
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            Eg0Death



              Apprentice

              Re: Freezes, then only reboots to black screen after power-button shutdown
              « Reply #11 on: October 23, 2008, 10:02:47 AM »
              This may seem stupid, but is the keyboard plugged in? 
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