Mouse not moving...

[Simon]

Hi guys, wondering if anyone can identify my problem? I'm not brilliant on computers, I just point and click.

I have a HP laptop which has Vista on it. The other day my mouse randomly stopped moving. The light is still on on the bottom, but the light on the wheel went off. I didn't think this was serious and the mouse was just broken, so I went out and bought a new one today. But I have exactly the same problem. I've cleaned out the port, but nothing.

Any ideas?

Cheers.

[Blade285]

so you're using an external mouse on a laptop?
what socket is it in (usb or ps/2)?

[Simon]

It's USB.

[patio]

Do other USB devices work in that port ? ?

[Simon]

Hi sorry for the late reply.

Yes, I plugged my HTC Diamond phone into it and it works fine.

I've just been and bought a Logitech Laser mouse, I thought it might cure it, but nothing. When I tried installing it I got this message, same as the one yesterday:

Windows encountered a problem installing the driver software for your device.
Windows found driver software for your device but encountered an error while attempting to install it.
USB Browser Mouse.
An error occurred during the installation of the device :
The driver installation file for this device is missing a necessary entry. This may be because the INF was written for Windows 95 or later.

Now, I have no idea what any of that means. I'm running Vista, so i'm sure that's "Windows 95 or later". I'm clueless