Welcome to CH.
Download
CCleaner Slim and save it to your Desktop.
When the file has been saved, go to your Desktop and double-click on
ccsetupxxx_slim.exeFollow the prompts to install the program.
Complete the installation then:
- Double-click the CCleaner shortcut on the desktop to start the program.
- Click on the Options block on the left, then choose Cookies.
- Under Cookies to Delete, highlight any cookies you would like to retain permanently
- Click the right arrow > to move them to the Cookies to Keep window.
- Go into Options > Advanced uncheck Only delete files in Windows Temp folders older than 48 hours
- Click Cleaner on the left then Run Cleaner on the right to run the program.
- Important: Make sure that ALL browser windows are closed before selecting Run Cleaner
- Caution: It is not recommended that you use the 'Registry' feature unless you are very familiar with the registry.
- Exit CCleaner after it has completed its process.
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Download
Malwarebytes' Anti-Malware (MBAM)- Double-click mbam-setup.exe and follow the prompts to install the program.
- At the end, be sure a checkmark is placed next to the following:
- Update Malwarebytes' Anti-Malware
- Launch Malwarebytes' Anti-Malware
- Then click Finish.
- If an update is found, it will download and install the latest version.
- Once the program has loaded, select Perform quick scan, then click Scan.
- When the scan is complete, click OK, then Show Results to view the results.
- Be sure that everything is checked, and click Remove Selected.
- When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
- The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
- Copy and Paste the entire report in your next reply.
Extra Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.
