Can't follow the Malware removal steps :(

[Soroc]

Hi,

I have another laptop that seems to have gone all wonky.  It is a Toshiba Laptop that was originally for Vista but the company wanted it to run XP Professional so they rigged it for XP.  It has up to Service Pack 3 installed.

I'm able to follow the removal steps up until SAS and Malware.  Both programs can be downloaded but they won't execute from the desktop.  I've even tried to rename Malware to just mbam and still didn't work.  I can't even seem to install Hijack this either.

[pcwizard]

HijackThis doesn't need installing - it should just run from the route of the main drive.

Try putting in the C:\ directory then reboot and access safe mode (F8 on boot up). Try running what scans you can there. You most likely won't be able to install anything in safe mode though.

[Soroc]

Hi thanks for the reply.  I put the Hijack This in the c:\ root and then rebooted into safe mode.  I tried to run it from there and same thing, nothing happens...

[harry 48]

i know it may sound stupid , ( if it is don't say so ) , did you try and right click and open them it works for me when they stall , harry

[Soroc]

Thanks for the advice unfortunately I did try that and "run as" also, still no luck

[evilfantasy]

Click Start > Control Panel > System > Hardware > Device Manager > View > Show Hidden Devices.

* Scroll down to Non-plug and Play Drivers and click the plus icon to open those drivers.
* Search for any of the following:

- Seneka.sys <- Or anything beginning with Seneka
- clbdriver.sys <- Or anything beginning with clbdriver
- TDSSserv.sys <- Or anything beginning with TDSS

* Let me know if you find them or not.
* If you do find it, right click on it, and select Disable. Do not try to uninstall them.
* Now reboot and see if you can run the scans that would not run.