Video Playback Problem

[Nugz]

Hi everybody,

Can anyone offer any advice or suggestions regarding the following media player video playback problem?

Before continuing, it may be worth mentioning that the above problem first appeared immediately following a computer-hanging-at-shutdown problem which I finally managed to fix via, I think, a Windows update!

I say I think because I'm not exactly sure what it was that fixed the problem as a result of trying a number of things including:

1 – System Restore
2 – Registry “Wait to Kill Service” adjustment
3 – “Startup” Program adjustment
4 – Software removal

The only reason for mentioning the computer hanging problem is the suspicion that it may have something to do with the current problem.

Anyway, to the present problem: Upon the computer starting up I get a “Found new hardware wizard” - despite the fact that I haven't recently installed any new hardware! After clicking to allow Windows to connect to Windows update to search for software, which shows as “Unknown”, I get a “Hardware not installed because Windows can't find new software” message.

Please note that this problem only affects video playback. Audio playback is fine.

Finally, inserting a disc into both of my drives brings up the following:

Error:

Playback Failure: DVDRead could not open disc “E”.
Your input can't be opened: Unable to open the MRL “dvd://E:”
Check log for details.

Sorry for the length of the query and please let me whether I've neglected any other important information.

Once again, any help would be much appreciated.

[Mulreay]

Let's start with the basics then. Have you done Anti-virus, Malware full system scans?

[jerryheavyarms]

Is this a Windows media player we're talking about?

[Nugz]

Hi guys and thanks in advance for your help.

Let's start with the basics then. Have you done Anti-virus, Malware full system scans?

Yes - both of the above performed. Both came up with nothing!

Is this a Windows media player we're talking about?

No - I don't have Windows media player installed. I have both Media Player Classic and VLC on my machine both of which are affected.


Thanks

[JJ 3000]

When was the last time you blew the dust out of your computer with a can of compressed air?

Open it up make sure that the drive cables are firmly in place. Also check that the usb cable is connected the header.

[jerryheavyarms]

Have you tried doing a reinstall of your players?

[Nugz]

Have you tried doing a reinstall of your players?

Yeah - I did a fresh install of VLC but to no effect!
I'm getting the same error messages.

[Nugz]

When was the last time you blew the dust out of your computer with a can of compressed air?

Open it up make sure that the drive cables are firmly in place. Also check that the usb cable is connected the header.

I personally have never done this!However,during the time that I've
had the computer, which is approximately six years,it's been in the
computer repair shop a number of times so I'd like to think that they
would have done something like this had it been necessary.
Then again,...!

[jerryheavyarms]

Try to replace the cable of your DVD drive. If it still dispaly the error message, try to reinstall the DVD drive then.

[Mulreay]

I personally have never done this!However,during the time that I've
had the computer, which is approximately six years,it's been in the
computer repair shop a number of times so I'd like to think that they
would have done something like this had it been necessary.
Then again,...!

We start with basics and work from there mate. You may like a dusty hub but each to there own.

[Nugz]

Thanks to all of you for the recommendations and suggestions that you
made which I'll certainly try.


Regards