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Author Topic: Can't boot or access safe mode  (Read 6105 times)

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old fool

    Topic Starter


    Greenhorn

    Can't boot or access safe mode
    « on: August 08, 2009, 02:53:38 PM »
    Hi, I'm running XP Home, SP2, on a Maxdata computer. Without adding new hard or software this problem arrived. I fire up the PC and the XP screen with progress bar appears briefly followed by "sorry windows didn't start normally, please choose an option below" message. The keyboard is unresponsive so I can't select safe mode or any other option. Pressing F8 on starting does not produce the advanced start options page. The keyboard works on another computer and I have tried a known good keyboard in the PS2 port and another known good USB keyboard. Cannot boot from the Windows CD as the first message is "press any key to continue..." and the keyboard is unresponsive.
    I have a bootable Linux Puppy disc and the keyboard works with that but I am not familiar with Linux so I don't know where to go from there. Would be grateful for any help with this.
    Yo solo sé que no sé nada

    dahlarbear



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      Re: Can't boot or access safe mode
      « Reply #1 on: August 09, 2009, 05:50:56 AM »
      1.  Maxdata Computer.  First time I've heard of Maxtdata, although Wikipedia says they were pretty big in Europe.  Went out of business last year?  Which one do you have:
           o  Desktop, notebook, or laptop?
           o  Model name and/or number identifier
           o  Approximate year it was made
           o  Make, model number, and speed of processor, if known
           o  Working CD drive?  Bootable?
           o  Working floppy drive?   Bootable?
           o  Working USB ports?  Bootable?

      2.  CMOS Setup.  Does it permit you to enter the CMOS setup utility of the system BIOS?  Does keyboard work within CMOS setup?  Which one - PS/2 or USB?

      3.  Diagnostic CDs.  Do you have capability to download and burn diagnostic CDs if necessary?

      4.  Windows Advanced Options menu.  Have you successfully accessed this menu in the past from the F8 function key?
         

      old fool

        Topic Starter


        Greenhorn

        Re: Can't boot or access safe mode
        « Reply #2 on: August 09, 2009, 06:16:33 AM »
        Hi dahlarbear
        1. Desktop, Favorit/PCMD/64063, 2006, Intel Pentium D, CD OK bootable, floppy and USB present, not known if bootable.
        2. Can't access anything as F keys are dead.
        3. Yes.
        4. Yes on other PCs but not had to on this one.
        Yo solo sé que no sé nada

        patio

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        Re: Can't boot or access safe mode
        « Reply #3 on: August 09, 2009, 07:11:18 AM »
        Try a brand new PS2 keyboard...about 10 Bucks.
        " Anyone who goes to a psychiatrist should have his head examined. "

        old fool

          Topic Starter


          Greenhorn

          Re: Can't boot or access safe mode
          « Reply #4 on: August 09, 2009, 07:44:48 AM »
          Hi Patio. Why try a new keyboard? The one I'm typing on now does not work on the broken PC nor does another  known good one.
          Yo solo sé que no sé nada

          dahlarbear



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            Re: Can't boot or access safe mode
            « Reply #5 on: August 10, 2009, 12:42:02 PM »
            1.  PS/2 Keyboard.  It would be best to work this problem using a known good PS/2 keyboard.  Do the "function keys" work on another computer?  You said the keyboard works with your "Linux Puppy" disk.  Can you ensure this keyboard's function keys work with your "Linux Puppy" boot on this computer?

            2.  System BIOS CMOS Setup.  Are you able to access CMOS setup utility from PS/2 keyboard during system startup (from a cold start)?  And is this access via a function key (e.g. F1 or F2)?

            3.  Windows XP Boot Floppy.  If floppy drive comes before hard drive in boot order, we can setup a floppy to control how Windows XP is booted.  For example, we could use the debug version of Ntdetect.com:  Ntdetect.chk from the Windows XP Service Pack 2 Support Tools.  We can also setup a "Boot.ini" file to boot operating system with switches into whatever mode we want.

            4.  Windows XP Setup CD.  The way I read the startup process, if you boot from the Windows XP Setup CD and it detects a Windows operating system on the hard drive; it will display "press any key to continue..." to permit you to default to a hard drive boot (by not pressing a key).  If there's no operating system on the hard drive, you won't see this prompt.  So...  If it doesn't see an operating system, it will continue the boot from CD.  And the hardware should be under the control of both the system BIOS and the software on the CD.  This might permit a Windows XP installation to another hard drive.

            5.  Antivirus Software.  Use a bootable CD, Avira AntiVir Rescue System, to scan your system for viruses.  If the unbootable computer has internet access, you should be able to "update" the program and virus definitions contained on the CD.  Comes up in "German".  Look for "British" flag lower left when it comes up if you prefer English.  I've run it several times, but only on working systems.  This is free for home personal use.

            6.  Hard Drive Diagnostics.  Most hard drive manufacturers provide "free" diagnostic software that may be run from a bootable floppy or CD.  You should be able to find download link for your drive's Make and Model Number on their support web page.

            7.  Memory Diagnostics.  For what it's worth, you can also make a bootable floppy or CD to run memory diagnostics.  Memtest86 is an excellent program for this.  Look for the "Free Download" link on the left side of their home page.

            8.  Bootable Windows or Linux OS.  Use a bootable operating system on floppy or CD that can read and write to the NTFS file system to modify the "boot.ini" file or add "ntdetect.chk" to the hard drive (assuming it has keyboard access like your Puppy Linux does).

            9.  Bare Bones Machine.  At some point you may have to strip out and/or disable all of the nonessential components to eliminate them as the source of the problem.  For example, booting the machine which is just motherboard, power supply, memory (one stick), video card, hard drive, maybe CD drive, monitor, mouse, and keyboard.  Of course if keyboard works with Puppy Linux, it would seem to be unnecessary.

            old fool

              Topic Starter


              Greenhorn

              Re: Can't boot or access safe mode
              « Reply #6 on: August 10, 2009, 03:00:38 PM »
              Hi dahlarbear, thank you for your interest in my problem. I think we are on different time zones, I am British and I live in France where it is 11pm - my bedtime! Although some of what you say is over my head I will post a proper reply tomorrow [Tuesday]
              Yo solo sé que no sé nada

              dahlarbear



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                Re: Can't boot or access safe mode
                « Reply #7 on: August 10, 2009, 03:17:38 PM »
                Fine.  Don't try to address the entire post.  Take points "1" and "2" first, and then tell me which of the other points, if any, you'd like to pursue.

                old fool

                  Topic Starter


                  Greenhorn

                  Re: Can't boot or access safe mode
                  « Reply #8 on: August 12, 2009, 11:25:29 AM »
                  Hi dahlarbear, between your first and second responses I used gparted to reformat the hard drive and I removed the CMOS battery for a few minutes. I'm using a known good keyboard. When I boot with the XP installation disc in the optical drive I get the following sequence: The MaxData screen;  "RealTek boot sequence [serial number]  press shift and F10 to configure." I get no result; "Press any key to boot from CD... "pressing any key has no result. Finally I get the message "A kernel file is missing from the disk. Insert a system diskette and restart the system." The PC then hangs there. I have tried with 2 different XP discs. Any ideas?
                  Yo solo sé que no sé nada

                  Karnac



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                    Re: Can't boot or access safe mode
                    « Reply #9 on: August 12, 2009, 11:30:36 AM »
                    Have you entered bios and changed the boot order from HD to cd/dvd?


                    Never argue with a stupid person, they'll drag you down to their level and beat you with experience.

                    old fool

                      Topic Starter


                      Greenhorn

                      Re: Can't boot or access safe mode
                      « Reply #10 on: August 12, 2009, 02:51:28 PM »
                      Hi Karnac, I can't get into BIOS as the F keys [and all keys] are dead. I have tried 3 keyboards, all known good on other systems. The only time the keyboard works is in Linux Puppy, which boots no problem from the optical drive. I am not experienced in Linux and I don't know the command line syntax so I can't make progress there without help.
                      Yo solo sé que no sé nada

                      Karnac



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                        Re: Can't boot or access safe mode
                        « Reply #11 on: August 12, 2009, 04:09:12 PM »
                        Sorry old fool, should have reread the initial post instead of hooking up half way through... :||x

                        When you tried the known good USB keyboard and it failed did you try different ports?.....sorry , have to ask.


                        Never argue with a stupid person, they'll drag you down to their level and beat you with experience.

                        old fool

                          Topic Starter


                          Greenhorn

                          Re: Can't boot or access safe mode
                          « Reply #12 on: August 13, 2009, 07:16:36 AM »
                          Hi Karnac, I have tried a PS/2 and a USB keyboard
                          Yo solo sé que no sé nada