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Author Topic: External Hard Drive Dropped While In Use. Now grinding sound.  (Read 1876 times)

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abcdefg...

    Topic Starter


    Rookie

    Hey. I need help fixing my external passport hard drive.

    My hard drive was functioning normally until it was jerked off the table and knocked against something when the laptop was suddenly moved. I noticed a dent on the outside case.

    Afterwards, the hard drive icon wouldn't appear in My Computer and I get a "device not recognised" message. I have tried plugging it into a desktop computer with no success. I am fairly sure it is a hard ware, not software problem.

    Upon plug in, the hard drive spins with a sort of grinding/clicking sound whenever I press my ear against it, then stops and falls silent. The light still stays on.

    I'm guessing that the heads have become jarred. Is their anyway that I can fix it?
    I don't have warranty on it.

    Salmon Trout



      Genius

      Thanked: 908
      • Yes
    • Computer: Specs
    • Experience: Experienced
    • OS: Other
    Re: External Hard Drive Dropped While In Use. Now grinding sound.
    « Reply #1 on: January 18, 2010, 12:22:33 AM »
    There is absolutely no way you can fix this drive. It is dead, and the data on it has gone to heaven.
    Völlig losgelöst   
    von der Erde   
    schwebt das Raumschiff   
    völlig schwerelos.

    Eric1611



      Beginner

      Thanked: 1
      Re: External Hard Drive Dropped While In Use. Now grinding sound.
      « Reply #2 on: January 18, 2010, 05:30:47 AM »
      If you really need the data...it will cost you a bit...First look if the disk is not damaged.
      Look if you can take it safely out of the drive and transplant it to a second drive(SAME MAKE and type !!!).
      THIS HAS to be done by somone who knows what he is doing...
      AND in a lot of cases it can NOT be done,it depends on the make\type....+ sometimes you weaken the "new" drive and you may only be able to transfer data once or twice before it gives problems too....So it can get quite costly...

                KNOW WHAT YOU ARE DOING !!!
                Only try it if you REALLY REALLY REALLY NEED the data !!!
                       
                                                 Good luck !!!
      Christmas is a time when kids tell Santa what they want and adults pay for it. Deficits are when adults tell the government what they want - and their kids pay for it.
      Richard Lamm.

      rthompson80819



        Specialist

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      • OS: Windows 7
      Re: External Hard Drive Dropped While In Use. Now grinding sound.
      « Reply #3 on: January 18, 2010, 02:20:26 PM »
      I noticed a dent on the outside case.

      If it landed hard enough to dent a metal case there's not much hope for the hard drive.

      Salmon Trout



        Genius

        Thanked: 908
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      • Computer: Specs
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      Re: External Hard Drive Dropped While In Use. Now grinding sound.
      « Reply #4 on: January 18, 2010, 02:25:24 PM »
      If it landed hard enough to dent a metal case there's not much hope for the hard drive.

      Yes, and the clicking and grinding noises kind of finalize the diagnosis.
      Völlig losgelöst   
      von der Erde   
      schwebt das Raumschiff   
      völlig schwerelos.

      abcdefg...

        Topic Starter


        Rookie

        Re: External Hard Drive Dropped While In Use. Now grinding sound.
        « Reply #5 on: January 18, 2010, 10:14:28 PM »
        Thanks everyone for the help.
        Yep. I think it really is dead.  :-[

        furious_22



          Rookie

          Re: External Hard Drive Dropped While In Use. Now grinding sound.
          « Reply #6 on: January 18, 2010, 10:27:12 PM »
          go to the manufacturer and ask them if they can fix the problem