Hey. I need help fixing my external passport hard drive.
My hard drive was functioning normally until it was jerked off the table and knocked against something when the laptop was suddenly moved. I noticed a dent on the outside case.
Afterwards, the hard drive icon wouldn't appear in My Computer and I get a "device not recognised" message. I have tried plugging it into a desktop computer with no success. I am fairly sure it is a hard ware, not software problem.
Upon plug in, the hard drive spins with a sort of grinding/clicking sound whenever I press my ear against it, then stops and falls silent. The light still stays on.
I'm guessing that the heads have become jarred. Is their anyway that I can fix it?
I don't have warranty on it.