Need Help Removing Malware

[Jdog66]

Wife said the computer locked up and when she restarted it we are getting numerous alert windows that we are being attacked and do we want to block the attack. One window says "Application cannot be executed. The file avgui.exe is infected. Do you want to activate your antivirus software now?". Previously this window indicated CSC.exe was infected. Different message at each attempt to launch a program.

Any help is much appreciated as I don't know how to proceed.

[cruisin702]

Hello, cruisin702...your comment has been removed. Please do not post advice to members. ~ DragonMaster Jay

[Dr Jay]

Hello, Jdog66.

Please visit this webpage for instructions for downloading and running ComboFix:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Post the log from ComboFix when you've accomplished that.

[Jdog66]

Installed and ran Combofix. When it finished computer restarted but the screen is now blank.
Afraid to proceed without advice.

[Dr Jay]

Please save the following instructions into Notepad and print it out as this webpage would not be available when you're carrying out the process.

1.Please reboot into Recovery Console.

2.You must enter which Windows installation to log onto. Type 1 and press Enter.

3.At the C:\Windows prompt, type the following bolded command, and press Enter:

set allowallpaths = true

4.At the next prompt type without the quotes "cd erdnt\subs" and hit Enter.

5.At the next prompt, please type in the following without the quotes: "batch erdnt.con" and hit Enter.

The erunt backups should begin copying backup files. At the next prompt after it is complete, Type exit.

kindly reboot your pc and tell me if Windows is loading now

[Jdog66]

I returned from work to find that it had completed and the log was displayed. I guess I wasn't expecting it to take that long. Here is the Combofix log...


ComboFix 10-02-01.02 - Jen 02/01/2010  22:49:38.1.2 - x86
Microsoft Windows XP Professional  5.1.2600.3.1252.1.1033.18.510.200 [GMT -6:00]
Running from: c:\documents and settings\Jen\Desktop\ComboFix.exe
AV: AVG Anti-Virus Free *On-access scanning disabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}
.

(((((((((((((((((((((((((((((((((((((((   Other Deletions   )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\documents and settings\Jen\Application Data\SearchToolbarCorp
c:\documents and settings\Jen\Application Data\SearchToolbarCorp\Toolbar Vision\PageHistory.txt
c:\documents and settings\Jen\Application Data\SearchToolbarCorp\Toolbar Vision\WebHistory.txt
c:\documents and settings\Jen\My Documents\My Documents.url
c:\documents and settings\Jen\My Documents\My Music\My Music.url
c:\documents and settings\Jen\My Documents\My Pictures\My Pictures.url
c:\documents and settings\Jen\My Documents\My Videos\My Video.url
c:\documents and settings\Jen\Start Menu\Programs\VirusTrigger 2.1
c:\documents and settings\Jen\Start Menu\Programs\VirusTrigger 2.1\VirusTrigger 2.1.lnk
c:\program files\SelectRebates
c:\program files\SelectRebates\FFToolbar\chrome.manifest
c:\program files\SelectRebates\FFToolbar\chrome\content\options.js
c:\program files\SelectRebates\FFToolbar\chrome\content\options.xul
c:\program files\SelectRebates\FFToolbar\chrome\content\sahtoolbar.js
c:\program files\SelectRebates\FFToolbar\chrome\content\sahtoolbar.xul
c:\program files\SelectRebates\FFToolbar\chrome\locale\en-US\contents.rdf
c:\program files\SelectRebates\FFToolbar\chrome\locale\en-US\sahtoolbar.dtd
c:\program files\SelectRebates\FFToolbar\chrome\locale\en-US\sahtoolbar.dtd.skin
c:\program files\SelectRebates\FFToolbar\chrome\locale\en-US\sahtoolbar.properties
c:\program files\SelectRebates\FFToolbar\chrome\skin\3rdParty.png
c:\program files\SelectRebates\FFToolbar\chrome\skin\add-folderplus.png
c:\program files\SelectRebates\FFToolbar\chrome\skin\add-plussign.png
c:\program files\SelectRebates\FFToolbar\chrome\skin\alert-blue.png
c:\program files\SelectRebates\FFToolbar\chrome\skin\alert-red.png
c:\program files\SelectRebates\FFToolbar\chrome\skin\bluebar.png
c:\program files\SelectRebates\FFToolbar\chrome\skin\dollarsign.png
c:\program files\SelectRebates\FFToolbar\chrome\skin\FindWords.png
c:\program files\SelectRebates\FFToolbar\chrome\skin\gripper.png
c:\program files\SelectRebates\FFToolbar\chrome\skin\icon-magnifying.png
c:\program files\SelectRebates\FFToolbar\chrome\skin\invite.png
c:\program files\SelectRebates\FFToolbar\chrome\skin\invite2.png
c:\program files\SelectRebates\FFToolbar\chrome\skin\my-blue.png
c:\program files\SelectRebates\FFToolbar\chrome\skin\my-gray.png
c:\program files\SelectRebates\FFToolbar\chrome\skin\my-green.png
c:\program files\SelectRebates\FFToolbar\chrome\skin\my-red.png
c:\program files\SelectRebates\FFToolbar\chrome\skin\Options.png
c:\program files\SelectRebates\FFToolbar\chrome\skin\S.png
c:\program files\SelectRebates\FFToolbar\chrome\skin\SAH-LogoHotSpots.png
c:\program files\SelectRebates\FFToolbar\chrome\skin\SAH-logotext.png
c:\program files\SelectRebates\FFToolbar\chrome\skin\SAH-mainlogo-v1.png
c:\program files\SelectRebates\FFToolbar\chrome\skin\SAH-mainlogo-v2.png
c:\program files\SelectRebates\FFToolbar\chrome\skin\sahtoolbar.css
c:\program files\SelectRebates\FFToolbar\chrome\skin\Scissors.png
c:\program files\SelectRebates\FFToolbar\chrome\skin\Search.png
c:\program files\SelectRebates\FFToolbar\chrome\skin\shoppingcart.png
c:\program files\SelectRebates\FFToolbar\chrome\skin\singleperson.png
c:\program files\SelectRebates\FFToolbar\chrome\skin\star.png
c:\program files\SelectRebates\FFToolbar\chrome\skin\thumb2.png
c:\program files\SelectRebates\FFToolbar\chrome\skin\Thumbs.db
c:\program files\SelectRebates\FFToolbar\chrome\skin\toolbar-images-ALL.png
c:\program files\SelectRebates\FFToolbar\chrome\skin\Toolbar_HelpAndFeedback.png
c:\program files\SelectRebates\FFToolbar\chrome\skin\Wrench.png
c:\program files\SelectRebates\FFToolbar\defaults\preferences\sahtoolbar.js
c:\program files\SelectRebates\FFToolbar\install.rdf
c:\program files\SelectRebates\SahImages\bg-gradient.gif
c:\program files\SelectRebates\SahImages\button-close.gif
c:\program files\SelectRebates\SahImages\sah-logopop.gif
c:\program files\SelectRebates\SelectAlerts.dat
c:\program files\SelectRebates\SelectRebates.exe
c:\program files\SelectRebates\SelectRebates.ini
c:\program files\SelectRebates\SelectRebatesA.dat
c:\program files\SelectRebates\SelectRebatesApi.exe
c:\program files\SelectRebates\SelectRebatesB.dat
c:\program files\SelectRebates\SelectRebatesBT.dat
c:\program files\SelectRebates\SelectRebatesUninstall.exe
c:\program files\SelectRebates\SRebates.dll
c:\program files\SelectRebates\SRFF3.dll
c:\program files\SelectRebates\Toolbar\Add.bmp
c:\program files\SelectRebates\Toolbar\AdvancedOptions.html
c:\program files\SelectRebates\Toolbar\basis.xml
c:\program files\SelectRebates\Toolbar\Basis.xml.dym
c:\program files\SelectRebates\Toolbar\basis.xml.temp
c:\program files\SelectRebates\Toolbar\Blank.bmp
c:\program files\SelectRebates\Toolbar\button-CloseWindow.gif
c:\program files\SelectRebates\Toolbar\i_clipboard.bmp
c:\program files\SelectRebates\Toolbar\i_help.bmp
c:\program files\SelectRebates\Toolbar\i_magnifying.bmp
c:\program files\SelectRebates\Toolbar\icons.bmp
c:\program files\SelectRebates\Toolbar\ImageCache\alert-red.bmp
c:\program files\SelectRebates\Toolbar\Invite.bmp
c:\program files\SelectRebates\Toolbar\logo.bmp
c:\program files\SelectRebates\Toolbar\logo_24.bmp
c:\program files\SelectRebates\Toolbar\logo_HotSpots.bmp
c:\program files\SelectRebates\Toolbar\MyNew.bmp
c:\program files\SelectRebates\Toolbar\MyNone.bmp
c:\program files\SelectRebates\Toolbar\MyPage.bmp
c:\program files\SelectRebates\Toolbar\Rate.bmp
c:\program files\SelectRebates\Toolbar\RightControls.dym
c:\program files\SelectRebates\Toolbar\sah_logo_bars.gif
c:\program files\SelectRebates\Toolbar\Scissors.bmp
c:\program files\SelectRebates\Toolbar\ShopAtHomeToolbar.dll
c:\program files\SelectRebates\Toolbar\Tools.bmp
c:\program files\SelectRebates\Toolbar\Tools2.bmp
c:\program files\webmediaviewer
c:\windows\COUPON~1.OCX
c:\windows\CouponPrinter.ocx
c:\windows\kb913800.exe
c:\windows\system32\512686
c:\windows\system32\bszip.dll
c:\windows\system32\mcrh.tmp
c:\windows\system32\rtutv.bak1
c:\windows\system32\rtutv.bak2
c:\windows\system32\rtutv.ini2
c:\windows\system32\tmp.reg

.
(((((((((((((((((((((((((((((((((((((((   Drivers/Services   )))))))))))))))))))))))))))))))))))))))))))))))))
.

-------\Legacy_NPF


(((((((((((((((((((((((((   Files Created from 2010-01-02 to 2010-02-02  )))))))))))))))))))))))))))))))
.

2010-01-28 00:17 . 2010-01-28 00:17   --------   d--h--w-   c:\windows\PIF
2010-01-27 19:16 . 2010-01-27 19:16   23   ----a-w-   c:\documents and settings\Jen\Local Settings\Application Data\syssvc.exe
2010-01-27 19:08 . 2010-02-02 04:27   --------   d-----w-   c:\documents and settings\Jen\Local Settings\Application Data\dunrth
2010-01-13 00:59 . 2009-11-21 15:51   471552   ------w-   c:\windows\system32\dllcache\aclayers.dll
2010-01-08 15:40 . 2010-01-08 15:44   --------   d-----w-   c:\program files\iTunes
2010-01-08 15:40 . 2010-01-08 15:44   --------   d-----w-   c:\documents and settings\All Users\Application Data\{755AC846-7372-4AC8-8550-C52491DAA8BD}
2010-01-08 15:29 . 2010-01-08 15:31   --------   d-----w-   c:\program files\QuickTime

.
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2010-01-08 18:16 . 2006-02-20 03:38   --------   d-----w-   c:\documents and settings\Jen\Application Data\Apple Computer
2010-01-08 15:41 . 2006-02-20 03:36   --------   d-----w-   c:\program files\iPod
2010-01-08 15:41 . 2009-07-27 00:08   --------   d-----w-   c:\program files\Common Files\Apple
2010-01-05 10:00 . 2005-08-16 10:18   832512   ----a-w-   c:\windows\system32\wininet.dll
2010-01-05 10:00 . 2005-08-16 10:18   78336   ----a-w-   c:\windows\system32\ieencode.dll
2010-01-05 10:00 . 2005-08-16 10:18   17408   ----a-w-   c:\windows\system32\corpol.dll
2009-12-19 16:43 . 2008-06-01 21:30   --------   d-----w-   c:\documents and settings\Phil\Application Data\ComcastToolbar
2009-11-25 14:40 . 2007-02-07 21:48   69168   ----a-w-   c:\documents and settings\Erika\Local Settings\Application Data\GDIPFONTCACHEV1.DAT
2009-11-21 15:51 . 2005-08-16 10:18   471552   ----a-w-   c:\windows\AppPatch\aclayers.dll
2006-01-31 03:47 . 2006-01-31 03:47   774144   ----a-w-   c:\program files\RngInterstitial.dll
2006-02-01 05:04 . 2006-01-29 06:49   56   --sh--r-   c:\windows\system32\16C82B422B.sys
2008-11-10 17:30 . 2008-11-05 02:14   608   --sha-w-   c:\windows\system32\winzvprt5.sys
.

(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"MSMSGS"="c:\program files\Messenger\msmsgs.exe" [2008-04-14 1695232]
"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2007-06-14 68856]
"DellSupport"="c:\program files\DellSupport\DSAgnt.exe" [2007-03-15 460784]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ehTray"="c:\windows\ehome\ehtray.exe" [2005-09-29 67584]
"SigmatelSysTrayApp"="stsystra.exe" [2005-03-23 339968]
"ATIPTA"="c:\program files\ATI Technologies\ATI Control Panel\atiptaxx.exe" [2005-08-06 344064]
"IntelMeM"="c:\program files\Intel\Modem Event Monitor\IntelMEM.exe" [2003-09-04 221184]
"DVDLauncher"="c:\program files\CyberLink\PowerDVD\DVDLauncher.exe" [2005-02-23 53248]
"RealTray"="c:\program files\Real\RealPlayer\RealPlay.exe" [2006-01-23 26112]
"ISUSScheduler"="c:\program files\Common Files\InstallShield\UpdateService\issch.exe" [2005-06-10 81920]
"MimBoot"="c:\progra~1\MUSICM~1\MUSICM~3\mimboot.exe" [2006-01-18 8192]
"MMTray"="c:\program files\Musicmatch\Musicmatch Jukebox\mm_tray.exe" [2006-01-18 110592]
"Google Desktop Search"="c:\program files\Google\Google Desktop Search\GoogleDesktop.exe" [2006-01-23 168448]
"dla"="c:\windows\system32\dla\tfswctrl.exe" [2005-05-31 122941]
"UpdateManager"="c:\program files\Common Files\Sonic\Update Manager\sgtray.exe" [2003-08-19 110592]
"LXSUPMON"="c:\windows\system32\LXSUPMON.EXE" [2002-03-08 900096]
"MSKDetectorExe"="c:\program files\McAfee\SpamKiller\MSKDetct.exe" [2005-08-12 1121792]
"ddoctorv2"="c:\program files\Comcast\Desktop Doctor\bin\sprtcmd.exe" [2007-04-19 198184]
"ToolBoxFX"="c:\program files\HP\ToolBoxFX\bin\HPTLBXFX.exe" [2007-10-03 53248]
"AVG8_TRAY"="c:\progra~1\AVG\AVG8\avgtray.exe" [2009-12-12 2043160]
"PinnacleDriverCheck"="c:\windows\system32\\PSDrvCheck.exe" [2004-03-11 406016]
"Adobe Acrobat Speed Launcher"="c:\program files\Adobe\Acrobat 9.0\Acrobat\Acrobat_sl.exe" [2009-02-27 38768]
"Acrobat Assistant 8.0"="c:\program files\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe" [2009-02-27 640376]
"HP Software Update"="c:\program files\HP\HP Software Update\HPWuSchd2.exe" [2007-05-08 54840]
"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2009-11-11 417792]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2009-11-12 141600]
"ISUSPM Startup"="c:\program files\Common Files\InstallShield\UpdateService\isuspm.exe" [2005-06-10 249856]

[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\RunOnce]
"RunNarrator"="Narrator.exe" [2008-04-14 53760]

c:\documents and settings\All Users\Start Menu\Programs\Startup\
Billminder.lnk - c:\quickenw\BILLMIND.EXE [2006-1-31 36864]
Kodak EasyShare software.lnk - c:\program files\Kodak\Kodak EasyShare software\bin\EasyShare.exe [2007-9-19 282624]
Microsoft Office.lnk - c:\program files\Microsoft Office\Office\OSA9.EXE [1999-3-22 65588]
QuickBooks Update Agent.lnk - c:\program files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe [2004-11-11 806912]
Quicken Startup.lnk - c:\quickenw\QWDLLS.EXE [2006-1-31 36864]
WinZip Quick Pick.lnk - c:\program files\WinZip\WZQKPICK.EXE [2006-1-31 122880]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\avgrsstarter]
2009-08-16 14:46   11952   ----a-w-   c:\windows\system32\avgrsstx.dll

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\WINDOWS\\system32\\LEXPPS.EXE"=
"c:\\Program Files\\Messenger\\msmsgs.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\HP\\hp laserjet m1522\\Fax Config utility1.exe"=
"c:\\Program Files\\AVG\\AVG8\\avgemc.exe"=
"c:\\Program Files\\AVG\\AVG8\\avgupd.exe"=
"c:\\Program Files\\Pinnacle\\Studio 10\\programs\\RM.exe"=
"c:\\Program Files\\Pinnacle\\Studio 10\\programs\\Studio.exe"=
"c:\\Program Files\\Pinnacle\\Studio 10\\programs\\PMSRegisterFile.exe"=
"c:\\Program Files\\Pinnacle\\Studio 10\\programs\\umi.exe"=
"c:\\Program Files\\HP\\hp laserjet m1522\\hppfaxnc1.exe"=
"c:\\Program Files\\Bonjour\\mDNSResponder.exe"=
"c:\\Program Files\\Kodak\\Kodak EasyShare software\\bin\\EasyShare.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hppscan6.exe"=
"c:\\Program Files\\iTunes\\iTunes.exe"=

R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [11/21/2008 8:53 AM 335240]
R1 AvgTdiX;AVG Free8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [11/21/2008 8:54 AM 108552]
R2 avg8emc;AVG Free8 E-mail Scanner;c:\progra~1\AVG\AVG8\avgemc.exe [7/6/2009 7:33 AM 908056]
R2 avg8wd;AVG Free8 WatchDog;c:\progra~1\AVG\AVG8\avgwdsvc.exe [11/21/2008 8:53 AM 297752]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
HPZ12   REG_MULTI_SZ      Pml Driver HPZ12 Net Driver HPZ12
hpdevmgmt   REG_MULTI_SZ      hpqcxs08 hpqddsvc
.
Contents of the 'Scheduled Tasks' folder

2010-01-22 c:\windows\Tasks\AppleSoftwareUpdate.job
- c:\program files\Apple Software Update\SoftwareUpdate.exe [2008-07-30 17:34]

2010-02-02 c:\windows\Tasks\RegCure Program Check.job
- c:\program files\RegCure\RegCure.exe [2008-04-21 21:21]

2010-01-28 c:\windows\Tasks\RegCure.job
- c:\program files\RegCure\RegCure.exe [2008-04-21 21:21]
.
.
------- Supplementary Scan -------
.
mWindow Title = Windows Internet Explorer provided by Comcast
uInternet Connection Wizard,ShellNext = iexplore
IE: Append Link Target to Existing PDF - c:\program files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Append to Existing PDF - c:\program files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert Link Target to Adobe PDF - c:\program files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert to Adobe PDF - c:\program files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECapture.html
LSP: c:\windows\system32\mclsp.dll
Trusted Zone: myretirementplan.com\www
Trusted Zone: musicmatch.com\online
DPF: {8F0DF9DB-AA5A-4ED0-9176-1C4A9C762C59} - hxxp://abtapn480.abbott.com/sametime/stmeetingroomclient/STJNILoader.cab
FF - ProfilePath - c:\documents and settings\Jen\Application Data\Mozilla\Firefox\Profiles\o2kal4qc.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/
FF - component: c:\program files\AVG\AVG8\Firefox\components\avgssff.dll
FF - plugin: c:\documents and settings\Jen\Application Data\Move Networks\plugins\npqmp071505000010.dll
FF - plugin: c:\documents and settings\Jen\Application Data\Move Networks\plugins\npqmp071505000011.dll
FF - plugin: c:\documents and settings\Jen\Application Data\Mozilla\Firefox\Profiles\o2kal4qc.default\extensions\{0C7E3F01-99E9-4095-9BDC-F84724960B57}\plugins\NPCpnMgr.dll
FF - plugin: c:\program files\Mozilla Firefox\plugins\npCouponPrinter.dll
FF - plugin: c:\program files\Real\RealArcade\Plugins\Mozilla\npracplug.dll
FF - plugin: c:\program files\Viewpoint\Viewpoint Experience Technology\npViewpoint.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension\
.
- - - - ORPHANS REMOVED - - - -

BHO-{64466B8E-20A7-4A4A-AFF4-AAD9CA68B52C} - c:\program files\WebMediaViewer\hpmun.dll
Toolbar-{98279C38-DE4B-4bcf-93C9-8EC26069D6F4} - c:\program files\SelectRebates\Toolbar\ShopAtHomeToolbar.dll
WebBrowser-{8FF5E180-ABDE-46EB-B09E-D2AAB95CABE3} - (no file)
HKCU-Run-jceiduqj - c:\documents and settings\Jen\Local Settings\Application Data\dunrth\vsoesysguard.exe
HKLM-Run-PCLEUSBTip - c:\program files\Pinnacle\Shared Files\Programs\USBTip\USBTip.exe
HKLM-Run-SelectRebates - c:\program files\SelectRebates\SelectRebates.exe
HKLM-Run-jceiduqj - c:\documents and settings\Jen\Local Settings\Application Data\dunrth\vsoesysguard.exe
AddRemove-Browser Toolbar - c:\program files\WebMediaViewer\browseu.exe
AddRemove-ComcastHSI - c:\program files\support.com\uninstall\chsi_uninstaller.exe
AddRemove-IExplorer add-on - c:\program files\WebMediaViewer\hpmun.exe
AddRemove-WebCyberCoach_wtrb - c:\program files\WebCyberCoach\b_Dell\WCC_Wipe.exe WebCyberCoach ext\wtrb



**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2010-02-02 06:50
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ... 

scanning hidden autostart entries ...

scanning hidden files ... 

scan completed successfully
hidden files: 0

**************************************************************************
.
--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'lsass.exe'(768)
c:\windows\system32\mclsp.dll
c:\windows\system32\SPORDER.dll

- - - - - - - > 'explorer.exe'(3432)
c:\windows\system32\WININET.dll
c:\windows\system32\ieframe.dll
c:\program files\Common Files\Adobe\Acrobat\ActiveX\PDFShell.dll
c:\windows\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.4053_x-ww_e6967989\MSVCR80.dll
c:\windows\system32\WPDShServiceObj.dll
c:\windows\system32\PortableDeviceTypes.dll
c:\windows\system32\PortableDeviceApi.dll
.
------------------------ Other Running Processes ------------------------
.
c:\windows\system32\Ati2evxx.exe
c:\windows\system32\LEXBCES.EXE
c:\windows\system32\LEXPPS.EXE
c:\progra~1\COMMON~1\AOL\ACS\AOLacsd.exe
c:\program files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
c:\program files\Bonjour\mDNSResponder.exe
c:\windows\eHome\ehRecvr.exe
c:\windows\eHome\ehSched.exe
c:\program files\Java\jre6\bin\jqs.exe
c:\windows\ehome\mcrdsvc.exe
c:\progra~1\AVG\AVG8\avgrsx.exe
c:\progra~1\AVG\AVG8\avgnsx.exe
c:\program files\AVG\AVG8\avgcsrvx.exe
c:\windows\system32\dllhost.exe
c:\windows\system32\wscntfy.exe
c:\windows\stsystra.exe
c:\windows\eHome\ehmsas.exe
c:\progra~1\MUSICM~1\MUSICM~3\MMDiag.exe
c:\program files\Google\Google Desktop Search\GoogleDesktopIndex.exe
c:\program files\MUSICMATCH\Musicmatch Jukebox\mim.exe
c:\program files\iPod\bin\iPodService.exe
.
**************************************************************************
.
Completion time: 2010-02-02  07:01:55 - machine was rebooted
ComboFix-quarantined-files.txt  2010-02-02 13:01

Pre-Run: 90,528,731,136 bytes free
Post-Run: 100,027,961,344 bytes free

WindowsXP-KB310994-SP2-Pro-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(2)\WINDOWS
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS="Windows XP Media Center Edition" /noexecute=optin /fastdetect

- - End Of File - - 6656277F665738B3211F607743238CFA

[Dr Jay]

Hi again. Please do these steps in order.

1. Please download TFC by OldTimer to your desktop

• Please double-click TFC.exe to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
  
• It will close all programs when run, so make sure you have saved all your work before you begin.
  
• Click the Start
  button to begin the process. Depending on how often you clean temp
  files, execution time should be anywhere from a few seconds to a minute
  or two. Let it run uninterrupted to completion.
  
• Once it's finished it should reboot your machine. If it does not, please manually reboot the machine yourself to ensure a complete clean.

2. Please download Malwarebytes Anti-Malware from Malwarebytes.org.
Alternate link: BleepingComputer.com.
(Note: if you already have the program installed, just follow the directions. No need to re-download or re-install!)

Double Click mbam-setup.exe to install the application.

(Note: if you already have the program installed, open Malwarebytes from the Start Menu or Desktop shortcut, click the Update tab, and click Check for Updates, before doing the scan as instructed below!)

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
  
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select "Perform Full Scan", then click Scan.
  
• The scan may take some time to finish,so please be patient.
• When the scan is complete, click OK, then Show Results to view the results.
• Make sure that everything is checked, and click Remove Selected.
  
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
• Please save the log to a location you will remember.
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
• Copy and paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.

3. Please visit this webpage for instructions for downloading and running SUPERAntiSpyware (SAS) to scan and remove malware from your computer:

http://www.bleepingcomputer.com/virus-removal/how-to-use-superantispyware-tutorial

Post the log from SUPERAntiSpyware when you've accomplished that.

4. Please run a free online scan with the ESET Online Scanner

• Tick the box next to YES, I accept the Terms of Use
  
• Click Start
  
• When asked, allow the ActiveX control to install
• Click Start
  
• Make sure that the options Remove found threats and the option Scan unwanted applications is checked
  
• Click Scan (This scan can take several hours, so please be patient)
  
• Once the scan is completed, you may close the window
• Use Notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt
  
• Copy and paste that log as a reply to this topic

5. Post the following in your next reply:

• MBAM log
• SAS log
• ESET log

And, please tell me how your computer is doing.

[Jdog66]

Haven't had any pop-ups since running the Combofix but performance has been sluggish. Here are the logs and THANK YOU FOR ALL YOU HELP!

MBAM Log:

Malwarebytes' Anti-Malware 1.44
Database version: 3691
Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.11

2/4/2010 9:53:41 PM
mbam-log-2010-02-04 (21-53-41).txt

Scan type: Full Scan (C:\|)
Objects scanned: 322964
Time elapsed: 58 minute(s), 51 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{51b15f5a-e98b-4658-b9cb-9307b74773a7} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\webmedia.chl (Trojan.Zlob) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\All Users\Start Menu\Online Antispyware Test.url (Trojan.Zlob) -> Quarantined and deleted successfully.


SAS Log:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 02/04/2010 at 11:11 PM

Application Version : 4.33.1000

Core Rules Database Version : 4558
Trace Rules Database Version: 2370

Scan type       : Complete Scan
Total Scan Time : 00:39:05

Memory items scanned      : 673
Memory threats detected   : 0
Registry items scanned    : 6721
Registry threats detected : 14
File items scanned        : 32144
File threats detected     : 133

Adware.ShopAtHomeSelect
   HKLM\Software\Classes\CLSID\{E8DAAA30-6CAA-4b58-9603-8E54238219E2}
   HKCR\CLSID\{E8DAAA30-6CAA-4B58-9603-8E54238219E2}
   HKCR\CLSID\{E8DAAA30-6CAA-4B58-9603-8E54238219E2}
   HKCR\CLSID\{E8DAAA30-6CAA-4B58-9603-8E54238219E2}\InprocServer32
   HKCR\CLSID\{E8DAAA30-6CAA-4B58-9603-8E54238219E2}\InprocServer32#ThreadingModel
   HKCR\CLSID\{E8DAAA30-6CAA-4B58-9603-8E54238219E2}\ProgID
   HKCR\CLSID\{E8DAAA30-6CAA-4B58-9603-8E54238219E2}\Programmable
   HKCR\CLSID\{E8DAAA30-6CAA-4B58-9603-8E54238219E2}\TypeLib
   HKCR\CLSID\{E8DAAA30-6CAA-4B58-9603-8E54238219E2}\VersionIndependentProgID
   HKCR\ToolBand.ShopAtHomeIEHelper.1
   HKCR\ToolBand.ShopAtHomeIEHelper
   HKCR\TypeLib\{462E4AEC-DB3B-4e69-AF61-4F300D76255C}
   C:\PROGRAM FILES\SELECTREBATES\TOOLBAR\SHOPATHOMETOOLBAR.DLL
   HKU\S-1-5-21-2249627288-277516385-4155468564-1006\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{E8DAAA30-6CAA-4B58-9603-8E54238219E2}

Adware.Tracking Cookie
   C:\Documents and Settings\Jen\Cookies\jen@specificclick[1].txt
   C:\Documents and Settings\Jen\Cookies\[email protected][2].txt
   C:\Documents and Settings\Jen\Cookies\[email protected][1].txt
   C:\Documents and Settings\Jen\Cookies\jen@realmedia[1].txt
   C:\Documents and Settings\Jen\Cookies\jen@atwola[1].txt
   C:\Documents and Settings\Jen\Cookies\[email protected][1].txt
   C:\Documents and Settings\Jen\Cookies\[email protected][2].txt
   C:\Documents and Settings\Jen\Cookies\jen@yieldmanager[1].txt
   C:\Documents and Settings\Jen\Cookies\jen@collective-media[2].txt
   C:\Documents and Settings\Jen\Cookies\[email protected][1].txt
   C:\Documents and Settings\Jen\Cookies\jen@linksynergy[2].txt
   C:\Documents and Settings\Jen\Cookies\jen@zedo[1].txt
   C:\Documents and Settings\Jen\Cookies\[email protected][1].txt
   C:\Documents and Settings\Jen\Cookies\jen@tribalfusion[2].txt
   C:\Documents and Settings\Jen\Cookies\[email protected][1].txt
   C:\Documents and Settings\Jen\Cookies\jen@insightexpressai[1].txt
   C:\Documents and Settings\Jen\Cookies\jen@atdmt[2].txt
   C:\Documents and Settings\Jen\Cookies\jen@statcounter[2].txt
   C:\Documents and Settings\Jen\Cookies\[email protected][2].txt
   C:\Documents and Settings\Jen\Cookies\jen@tacoda[1].txt
   C:\Documents and Settings\Jen\Cookies\jen@serving-sys[2].txt
   C:\Documents and Settings\Jen\Cookies\jen@revsci[1].txt
   C:\Documents and Settings\Jen\Cookies\[email protected][2].txt
   C:\Documents and Settings\Jen\Cookies\[email protected][1].txt
   C:\Documents and Settings\Jen\Cookies\jen@naked[1].txt
   C:\Documents and Settings\Jen\Cookies\jen@azjmp[2].txt
   C:\Documents and Settings\Jen\Cookies\jen@overture[2].txt
   C:\Documents and Settings\Jen\Cookies\[email protected][1].txt
   C:\Documents and Settings\Jen\Cookies\jen@apmebf[2].txt
   C:\Documents and Settings\Jen\Cookies\jen@fastclick[2].txt
   C:\Documents and Settings\Jen\Cookies\[email protected][1].txt
   C:\Documents and Settings\Jen\Cookies\[email protected][1].txt
   C:\Documents and Settings\Jen\Cookies\jen@nextag[2].txt
   C:\Documents and Settings\Jen\Cookies\[email protected][2].txt
   C:\Documents and Settings\Jen\Cookies\jen@casalemedia[2].txt
   C:\Documents and Settings\Jen\Cookies\jen@bravenet[1].txt
   C:\Documents and Settings\Jen\Cookies\jen@qnsr[1].txt
   C:\Documents and Settings\Jen\Cookies\[email protected][2].txt
   C:\Documents and Settings\Jen\Cookies\[email protected][1].txt
   C:\Documents and Settings\Jen\Cookies\jen@questionmarket[2].txt
   C:\Documents and Settings\Jen\Cookies\[email protected][3].txt
   C:\Documents and Settings\Jen\Cookies\jen@adrevolver[1].txt
   C:\Documents and Settings\Jen\Cookies\[email protected][2].txt
   C:\Documents and Settings\Jen\Cookies\[email protected][1].txt
   C:\Documents and Settings\Jen\Cookies\[email protected][1].txt
   C:\Documents and Settings\Jen\Cookies\[email protected][1].txt
   C:\Documents and Settings\Jen\Cookies\jen@trafficmp[1].txt
   C:\Documents and Settings\Jen\Cookies\jen@imrworldwide[2].txt
   C:\Documents and Settings\Jen\Cookies\jen@kontera[2].txt
   C:\Documents and Settings\Jen\Cookies\jen@advertising[2].txt
   C:\Documents and Settings\Jen\Cookies\[email protected][1].txt
   C:\Documents and Settings\Jen\Cookies\[email protected][2].txt
   C:\Documents and Settings\Jen\Cookies\jen@doubleclick[1].txt
   C:\Documents and Settings\Jen\Cookies\jen@specificmedia[2].txt
   C:\Documents and Settings\Jen\Cookies\jen@hitbox[2].txt
   C:\Documents and Settings\Jen\Cookies\[email protected][1].txt
   C:\Documents and Settings\Cam\Cookies\[email protected][2].txt
   C:\Documents and Settings\Cam\Cookies\[email protected][1].txt
   C:\Documents and Settings\Cam\Cookies\[email protected][1].txt
   C:\Documents and Settings\Cam\Cookies\cam@apmebf[1].txt
   C:\Documents and Settings\Cam\Cookies\[email protected][1].txt
   C:\Documents and Settings\Cam\Cookies\cam@specificclick[2].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][2].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][1].txt
   C:\Documents and Settings\Phil\Cookies\phil@collective-media[2].txt
   C:\Documents and Settings\Phil\Cookies\phil@specificclick[2].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][1].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][2].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][2].txt
   C:\Documents and Settings\Phil\Cookies\phil@adinterax[1].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][1].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][1].txt
   C:\Documents and Settings\Phil\Cookies\phil@dmtracker[1].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][2].txt
   C:\Documents and Settings\Phil\Cookies\phil@interclick[2].txt
   C:\Documents and Settings\Phil\Cookies\phil@b5media[1].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][1].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][2].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][1].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][5].txt
   C:\Documents and Settings\Phil\Cookies\phil@revsci[3].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][1].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][4].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][1].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][2].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][4].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][1].txt
   C:\Documents and Settings\Phil\Cookies\phil@partner2profit[1].txt
   C:\Documents and Settings\Phil\Cookies\phil@imrworldwide[1].txt
   C:\Documents and Settings\Phil\Cookies\phil@specificmedia[2].txt
   C:\Documents and Settings\Phil\Cookies\phil@insightexpressai[1].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][2].txt
   C:\Documents and Settings\Phil\Cookies\phil@discounthockey[1].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][1].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][1].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][1].txt
   C:\Documents and Settings\Phil\Cookies\phil@chitika[2].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][1].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][1].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][1].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][2].txt
   C:\Documents and Settings\Phil\Cookies\phil@atwola[1].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][1].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][4].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][3].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][2].txt
   C:\Documents and Settings\Phil\Cookies\phil@apmebf[1].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][3].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][1].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][1].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][2].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][1].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][1].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][1].txt
   C:\Documents and Settings\Phil\Cookies\phil@eyewonder[2].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][1].txt
   C:\Documents and Settings\Phil\Cookies\phil@kontera[1].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][1].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][1].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][1].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][1].txt
   C:\Documents and Settings\Phil\Cookies\phil@qnsr[1].txt
   C:\Documents and Settings\Phil\Cookies\phil@roiservice[1].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][1].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][3].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][1].txt

Rogue.WebMediaViewer
   HKU\S-1-5-21-2249627288-277516385-4155468564-1006\Software\WebMediaViewer

Malware.Installer-Pkg/Gen
   C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\WILDTANGENT\DELL GAME CONSOLE\DOWNLOADS\INSTALLERS\{3C48F877-A164-45E9-B9DA-26A049FFC207}.EXE
   C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\WILDTANGENT\DELL GAME CONSOLE\DOWNLOADS\INSTALLERS\{6293BC00-4EB8-4C65-8548-53E2FC3BF937}.EXE
   C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\WILDTANGENT\DELL GAME CONSOLE\DOWNLOADS\INSTALLERS\{6B6A7665-DB48-4762-AB5D-BEEB9E1CD7FA}.EXE
   C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\WILDTANGENT\DELL GAME CONSOLE\DOWNLOADS\INSTALLERS\{C2D8F0E2-6978-4409-8351-BA8785DA11EE}.EXE
   C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\WILDTANGENT\DELL GAME CONSOLE\DOWNLOADS\INSTALLERS\{D1A6F3FD-7B40-443F-8767-BADB25A0D222}.EXE
   C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\WILDTANGENT\DELL GAME CONSOLE\DOWNLOADS\INSTALLERS\{E0814F95-5380-4892-B8C8-7FA4B349EF46}.EXE


ESET Log:

ESETSmartInstaller@High as CAB hook log:
OnlineScanner.ocx - registred OK
# version=7
# iexplore.exe=7.00.6000.16981 (vista_gdr.091215-2244)
# OnlineScanner.ocx=1.0.0.6211
# api_version=3.0.2
# EOSSerial=b2ca1fda90706a47bad8743498afb32f
# end=finished
# remove_checked=true
# archives_checked=false
# unwanted_checked=true
# unsafe_checked=false
# antistealth_checked=true
# utc_time=2010-02-05 06:42:24
# local_time=2010-02-05 12:42:24 (-0600, Central Standard Time)
# country="United States"
# lang=1033
# osver=5.1.2600 NT Service Pack 3
# compatibility_mode=1024 16777191 100 0 38039465 38039465 0 0
# compatibility_mode=8192 67108863 100 0 0 0 0 0
# scanned=148897
# found=6
# cleaned=6
# scan_time=3468
C:\Qoobox\Quarantine\C\Program Files\SelectRebates\SelectRebates.exe.vir   probably a variant of Win32/Genetik trojan (cleaned by deleting - quarantined)   00000000000000000000000000000000   C
C:\Qoobox\Quarantine\C\Program Files\SelectRebates\SelectRebatesApi.exe.vir   probably a variant of Win32/Adware.SAHAgent application (cleaned by deleting - quarantined)   00000000000000000000000000000000   C
C:\Qoobox\Quarantine\C\Program Files\SelectRebates\SelectRebatesUninstall.exe.vir   probably a variant of Win32/Genetik trojan (cleaned by deleting - quarantined)   00000000000000000000000000000000   C
C:\Qoobox\Quarantine\C\WINDOWS\system32\rtutv.bak1.vir   Win32/Adware.Virtumonde.NEO application (cleaned by deleting - quarantined)   00000000000000000000000000000000   C
C:\Qoobox\Quarantine\C\WINDOWS\system32\rtutv.bak2.vir   Win32/Adware.Virtumonde.NEO application (cleaned by deleting - quarantined)   00000000000000000000000000000000   C
C:\Qoobox\Quarantine\C\WINDOWS\system32\rtutv.ini2.vir   Win32/Adware.Virtumonde.NEO application (cleaned by deleting - quarantined)   00000000000000000000000000000000   C

[Dr Jay]

Please re-open Malwarebytes, click the Update tab, and click Check for Updates. Then, click the Scanner tab, select Perform Quick Scan, and press Scan. Remove selected, and post the log in your next reply.

[Jdog66]

Here is the log. Things seem pretty good now.

Malwarebytes' Anti-Malware 1.44
Database version: 3695
Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.11

2/5/2010 6:54:51 PM
mbam-log-2010-02-05 (18-54-51).txt

Scan type: Quick Scan
Objects scanned: 163873
Time elapsed: 8 minute(s), 37 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

[Dr Jay]

Now to get you off to a good start we will clean your restore points so that all the bad stuff is gone for good. Then if you need to restore at some stage you will be clean. There are several ways to reset your restore points, but this is my method:

• Select Start > All Programs > Accessories > System tools > System Restore.
  
• On the dialogue box that appears select Create a Restore Point
  
• Click NEXT
  
• Enter a name e.g. Clean
• Click CREATE

You now have a clean restore point, to get rid of the bad ones:

• Select Start > All Programs > Accessories > System tools > Disk Cleanup.
  
• In the Drop down box that appears select your main drive e.g. C
• Click OK
  
• The System will do some calculation and the display a dialogue box with TABS
  
• Select the More Options Tab.
  
• At the bottom will be a system restore box with a CLEANUP button click this
  
• Accept the Warning and select OK again, the program will close and you are done
  

To remove all of the tools we used and the files and folders they created, please do the following:
Please download OTC.exe by OldTimer:

• Save it to your Desktop.
  
• Double click OTC.exe.
  
• Click the CleanUp! button.
  
• If you are prompted to Reboot during the cleanup, select Yes.
  
• The tool will delete itself once it finishes.

Note: If any tool, file or folder (belonging to the program we have used) hasn't been deleted, please delete it manually.

==

Please download TFC by OldTimer to your desktop

• Please double-click TFC.exe to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
  
• It will close all programs when run, so make sure you have saved all your work before you begin.
  
• Click the Start
  button to begin the process. Depending on how often you clean temp
  files, execution time should be anywhere from a few seconds to a minute
  or two. Let it run uninterrupted to completion.
  
• Once it's finished it should reboot your machine. If it does not, please manually reboot the machine yourself to ensure a complete clean.

==

Download Security Check by screen317 from SpywareInfoforum.org or Changelog.fr.

• Save it to your Desktop.
• Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
• A Notepad document should open automatically called checkup.txt; please post the contents of that document.

[Jdog66]

 Results of screen317's Security Check version 0.99.1    
 Windows XP Service Pack 3 
``````````````````````````````
Antivirus/Firewall Check:
 Windows Firewall Disabled! 
 AVG Free 8.5   
 ESET Online Scanner v3   
 Antivirus up to date! (On Access scanning disabled!)
``````````````````````````````
Anti-malware/Other Utilities Check:
 Java(TM) 6 Update 13 
 Java(TM) SE Runtime Environment 6 Update 1
 Java(TM) 6 Update 5 
 Java(TM) 6 Update 7 
 Java 2 Runtime Environment, SE v1.4.2_03
 Out of date Java installed!
 Adobe Flash Player 10 
Adobe Reader 9
``````````````````````````````
Process Check: 
objlist.exe by Laurent
 AVG avgwdsvc.exe
 AVG avgtray.exe
 AVG avgrsx.exe
 AVG avgnsx.exe
 AVG avgemc.exe
 AVG avgemc.exe
``````````````````````````````
DNS Vulnerability Check:
 GREAT! (Not vulnerable to DNS cache poisoning)

`````````End of Log```````````

[Dr Jay]

Please download the newest version of Java from Java.com.

Before installing: it is important to remove older versions of Java since it does not do so automatically and old versions still leave you vulnerable.
Go to the Control Panel and enter Add or Remove Programs.
Search in the list for all previous installed versions of Java. (J2SE Runtime Environment). Please uninstall/remove each of them.

Once old versions are gone, please install the newest version.

==

Please read the following information that I have provided, which will help you prevent malicious software in the future. Please keep in mind, malware is a continuous danger on the Internet. It is highly important to stay safe while browsing, to prevent re-infection.

Software recommendations

Firewall

• Tallemu Online Armor: the free version is just as good as the premium. I have linked you to the free version.
  
• Comodo Firewall: the free version is just as good as the premium. I have linked you to the free version. The optional security suite enhances the firewall by 40% increase. If you would like to install the suite that includes antivirus, then remove your old antivirus first.
  
• PC Tools Firewall Plus: free and excellent firewall.

AntiSpyware

• SpywareBlaster
  SpywareBlaster is a program that prevents spyware from installing on your computer. A tutorial on using SpywareBlaster may be found here.
  
• Spybot - Search & Destroy.
  Spybot - Search & Destroy is a spyware and adware removal program. It also has realtime protection, TeaTimer to help safeguard your computer against spyware. (The link for Spybot - Search & Destroy contains a tutorial that will help you download, install, and begin using Spybot).
  

NOTE: Please keep ALL of these programs up-to-date and run them whenever you suspect a problem to prevent malware problems.

Resident Protection help
A number of programs have resident protection and it is a good idea to run the resident protection of one of each type of program to maintain protection. However, it is important to run only one resident program of each type since they can conflict and become less effective. That means only one antivirus, firewall, and scanning anti-spyware program at a time. Passive protectors such as SpywareBlaster can be run with any of them.

Rogue programs help
There are a lot of rogue programs out there that want to scare you into giving them your money and some malware actually claims to be security programs. If you get a popup for a security program that you did not install yourself, do NOT click on it and ask for help immediately. It is very important to run an antivirus and firewall, but you can't always rely on reviews and ads for information. Ask in a security forum that you trust if you are not sure. If you are unsure and looking for anti-spyware programs, you can find out if it is a rogue here:
http://www.spywarewarrior.com/rogue_anti-spyware.htm

Securing your computer

• Windows Updates - It is very important to make sure that both Internet Explorer and Windows are kept current with the latest critical security patches from Microsoft.  To do this just start Internet Explorer and select Tools > Windows Update, and follow the online instructions from there.
  
• hpHosts file replaces your current HOSTS file with one containing well known ad sites and other bad sites. This prevents your computer from connecting to those sites by redirecting them to 127.0.0.1, which is your local computer's loopback address, meaning it will be difficult to infect your computer in the future.
  

Please consider using an alternate browser
Mozilla's Firefox browser is a very good alternative. In addition to being generally more secure than Internet Explorer, it has a very good built-in popup blocker and add-ons, like NoScript, can make it even more secure. Opera is another good option.

If you are interested:

• Firefox may be downloaded from here: http://www.getfirefox.com
  
• Opera is available here: http://www.opera.com/download/
  

See this page for more info about malware and prevention.

[Jdog66]

Great thanks so much. I really appreciate all your help.

I updated the Java as you instructed and I will review the information and install a firewall and antispyware. I have AVG currently installed but I am now on comcast and was wondering if there was any benefit to switch to McAfee that they provide free to customers?

[Dr Jay]

I do not like McAfee, but if you stay with AVG, you will have a more secure computer.