Try not to restart the computer until one of the tools we use does it for you or tells you to.Please download and run the below tool named Rkill
(courtesy of BleepingComputer.com) which may help allow other programs to run.
There are 4 different versions. If one of them won't run then download and try to run the next one.
Vista and Windows 7 users need to right click Rkill and choose
Run as AdministratorYou only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.
*
Rkill.com*
Rkill.scr*
Rkill.pif*
Rkill.exe* Double-click on the Rkill desktop icon to run the tool.
*
If using Vista or Windows 7 right-click on it and choose Run As Administrator.
* A
black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
* If not, delete the file, then download and use the one provided in
Link 2.
* If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
* Do not reboot until instructed.
* If the tool does not run from any of the links provided, please let me know.
Once you've gotten one of them to run then try to
immediately run the following.
Download and run exeHelper* Please download
exeHelper from Raktor to your desktop.
* Double-click on
exeHelper.com to run the fix.
* A black window should pop up, press any key to close once the fix is completed.
* A log file named log.txt will be created in the directory where you ran exeHelper.com
* Attach the
log.txt file to your next message.
Note: If the window shows a message that says
"Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).
Download ComboFix from
one of the below links.
You must rename it before saving it!Important! You MUST save ComboFix to your desktop.Link #1Link #2Rename ComboFix to Combo-Fix before saving it to the desktop.Temporarily
disable your
antivirus and any
antispyware real time protection
before performing a scan. Click
this link to see a list of security programs that should be disabled and how to disable them.
Double click on Combo-Fix.exe & follow the prompts.
Vista and Windows 7 users Right-Click on
Combo-Fix.exe and select
Run as administrator (you will receive a UAC prompt, please allow it)
Do not mouse-click ComboFix's window while it is running. That may cause it to stall.When the scan completes it will open a text window.
Post the contents of that log in your next reply.
Remember to re-enable your antivirus and antispyware protection when ComboFix is complete.