Computer Hope

Microsoft => Microsoft Windows => Windows XP => Topic started by: Samantha0101 on November 30, 2007, 12:58:40 PM

Title: Reinstalled Windows XP and now cannot access old admin account
Post by: Samantha0101 on November 30, 2007, 12:58:40 PM

My best friend's problem.

'Hey, I've come across a major problem with our home computer.
A week ago, a missing system32 file caused us to be unable to access winlogon.exe and lsass.exe, meaning we couldn't logon. At all. Not even in safe mode.
So we tried everything, and in the end safely reinstalling windows XP was the only solution. We also found our documents from the previous accounts safe and in their places, still taking up 188Gb of our HDD.
But the admin account, my boyfriend's, is now saying 'Access Denied' when we try to access it from the current admin. Mine, being a limited account is still accessible.
I've tried the above solution, among other things like running DIR in MSDOS and Safe Mode, but nothing works. Our only solution now is to attempt recovery console.

Thanks for reading.
Could you please reply on here or by emailing [email protected]'

EMail Addy removed to prevent Spam...

Title: Re: Reinstalled Windows XP and now cannot access old admin account
Post by: patio on November 30, 2007, 01:30:09 PM

Try Here... (http://support.microsoft.com/default.aspx?scid=kb;en-us;308421&sd=tech)

Title: Re: Reinstalled Windows XP and now cannot access old admin account
Post by: Samantha0101 on November 30, 2007, 02:11:13 PM

Thanks!! It worked, my best friend said to tell you that you rule  ;D

Title: Re: Reinstalled Windows XP and now cannot access old admin account
Post by: Broni on November 30, 2007, 02:29:49 PM

(http://209.85.48.8/228/109/upload/p3439595.gif)