Computer Hope
Microsoft => Microsoft Windows => Windows XP => Topic started by: pmorgan on August 07, 2008, 12:12:04 PM
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Recently uninstalled Acronis True Image 10 software due to program failure to restore.
Now on computer startup before Windows even attempts to load, I get this message across the top of the black screen,
"Acronis Loader fatal error: Boot Drive Partition not found. Press "enter" to try to load your OS."
After pressing 'enter,' system boots up and runs with no problems.
Anyone know where this message is originating from and how to get rid of it?
thanks,
Phil
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Sounds like something in your Boot.ini file.
Have you look at it to see if it still has Acronis boot info?
What OS are you running?
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Windows XP Home Edition Version 5.1 SP2
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Download HijackThis:
http://www.trendsecure.com/portal/en-US/tools/security_tools/hijackthis/download (http://www.trendsecure.com/portal/en-US/tools/security_tools/hijackthis/download)
Click on Download HijackThis Installer
Post HijackTHis log.
We'll see what's loading on your computer.
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You can go to Start/Run and type in services.msc and hit Enter...
Then uncheck anything related to Acronis...this will stop the message.
But it sounds like it wasn't un-installed properly....did you read their Help file ? ?
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First, thanks to all of you for replies.
I had used Acronis for the past year, or so, for backups on two computers. Was actually able to restore the desktop with no problems, but when I tried restoring my laptop, kept getting "files corrupted" on the ext HD. Contacted support but got no reply so out of sheer disgust, I used the Acronis "uninstall" and removed it. From reading your forums, some residual Acronis files are indeed left behind, but I'm not sure where to find them . Did the "Start/Run" and 'enter' but no Acronis files appear. Keep in mind, this error message displays almost immediately after initialization/power up and well before Windows starts loading.
Anyway, hate to post something too large but here's my file . . .
Edited --file removed- thread brevity PM
Phil
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I see nothing from Acronis. You may check Boot.ini file as Spoiler suggested.
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Did you disable the items in services.msc as i suggested ? ?
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Sorry, Patio, forgot to mention I did try the start/run entry you suggested but no entries there for Acronis, either. Also noticed my Acronis version is 9 and not 10.
My "uninstall" instructions said to use the Windows Uninstall program. Usually don't like to do that but no uninstall came with the program.
Also searched for the boot.ini file. Where's that exist?
Did a search for "boot" * and none of the boot files came up boot.ini
Thanks,
Phil
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Did you enable hidden, and system files view?
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Official Acronis Support Forum (http://www.wilderssecurity.com/forumdisplay.php?f=64)
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Thanks again.
boot.ini search even in hidden files revealed nothing.
Will check out the Acronis forum the end of the week (got a few 12 hour shifts in front of me). Might try to re-install and see if there are some fixes, etc and/or "uninstall" per their guidance.
Phil
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Go Start>Run, type in:
msconfig
Click OK.
msconfig should have boot.ini tab
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Thanks,
boot.ini found but nothing there with Acronis in it.
Phil
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Did you try patio's link?
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Thanks for asking, Broni ( this site is incredibly helpful!!)
I registered on Acronis forums and have been given detailed instruction on how to use the Recovery Console in XP and use the fixmbr and fixboot commands to fix the partition error. Said once that's done, I can reinstall TI and get more support. Haven't tried the fix yet as I want to back up some data files . . . just in case.
Will let you guys know what happens.
thanks,
Phil
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We'll be waiting for good news :)
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An update . .
Good help from Acronis group but still unresolved.
Suggested I use Window Recovery console with fixmbr and fixboot, but . . . when using my Home Edition XP disk, prompts me for Administrator password. Never put an AP in that I can remember and tried several options without success (including not putting one in).
Then suggested my disk may be outdated and I should find an SP2 disk. Can't find one and recently my Windows updated to SP3. Also suggested I download from MS and install it directly onto my system, but not sure I want something in there that I'll probably not use again and 2. info suggests system will boot up on Recovery window since it's used by IT folks (not sure if that's even correct).
To make a long story even longer, my system's working great other than the annoying message on startup. From my years of aircraft maintenance experience I feel like I should abide by the old adage, "if it ain't broke, don't @#$% with it."
Once again, thanks to all of you and introducing me to a great resource. I'll be hangin' out here for a long time to come. It's certainly educational and even better, well run.
Cheers,
Phil
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When prompted for a password try simply hitting Enter...
I don't like giving up on an issue...i'll try and re-create your problems on my test bench machine that already has Acronis installed on it.
Do you recall how exactly you removed it from your system ? ?
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Actually, the first thing I did when I saw the prompt was to just hit the "enter" and it still prompted me.
Thought I had re-posted here that I hadn't "uninstalled" but rather inserted the Toshiba boot disks and restored the system. Recall somewhere along the process it prompted me to remove "a partition" and thinking that was the Acronis (secure zone, or something), I removed it (I may have re-posted this on the other forum, sorry).
Reloaded Win XP Home Edition and then reloaded apps. Message has appeared ever since then.
Thanks again,
Phil
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Thanx for the info...
I'll give it a go and see if i can re-create the issue and find a fix.