Computer Hope

Hardware => Hardware => Topic started by: Nitin on October 22, 2013, 09:41:35 AM

Title: pc shows blue screen and mouse pointer only
Post by: Nitin on October 22, 2013, 09:41:35 AM

when i start my pc, i put bios password. then windows logo comes up, starting windows and screen goes blue and i can see a mouse pointer only. I am using desktop with win7 and 2 gb ram

Title: Re: pc shows blue screen and mouse pointer only
Post by: PCdoc on October 22, 2013, 10:13:55 AM

Was there any hardware change / added recently to this computer?

Title: Re: pc shows blue screen and mouse pointer only
Post by: Allan on October 22, 2013, 10:22:29 AM

What is new or different since the last time everything worked properly (ie, new hw, new sw, virus, error, etc)?

Title: Re: pc shows blue screen and mouse pointer only
Post by: Nitin on October 23, 2013, 07:46:30 AM

No, sir there is not any change and the machine was working fine.....

Title: Re: pc shows blue screen and mouse pointer only
Post by: Allan on October 23, 2013, 07:55:48 AM

1) Tell us about your computer (specs, make & model)

2) Can you boot to safe mode?

3) What anti virus ap are you running?

Title: Re: pc shows blue screen and mouse pointer only
Post by: Nitin on October 23, 2013, 08:10:14 AM

machine's make is HCL, win 7,make is of Sep 2011
i can't boot to safe mode also..
antivirus is norton.

Title: Re: pc shows blue screen and mouse pointer only
Post by: Allan on October 23, 2013, 08:13:44 AM

What is the make and model of your computer?

What happens when you try to boot to safe mode?

If you want help you need to start providing details - as much useful information as you can.

Title: Re: pc shows blue screen and mouse pointer only
Post by: Nitin on October 23, 2013, 08:20:09 AM

make:  HCL , desktop, tft monitor
Model: Sep11
When i boot to safe mode then also same problem.. Blue/Black  screen with mouse pointer which I can move around...

Title: Re: pc shows blue screen and mouse pointer only
Post by: Allan on October 23, 2013, 08:33:55 AM

If you have another video card you can try I'd suggest doing that before we go any further. Let's rule out (or in) the obvious.

Title: Re: pc shows blue screen and mouse pointer only
Post by: anees_delh on October 24, 2013, 09:38:38 PM

press ctrl alt drl nd select task manager then application then new task and in open dialouge type explorer.exe and it will allow you acess ur desktop...

Title: Re: pc shows blue screen and mouse pointer only
Post by: Nitin on October 28, 2013, 09:16:20 AM

But Sir, when this black screen and only mouse pointer comes then nothing else comes.there is only black screen and mouse pointer appears and pointer can be moved all over the screen.

Title: Re: pc shows blue screen and mouse pointer only
Post by: patio on October 28, 2013, 10:24:47 AM

You can safely ignore his advice above....

Title: Re: pc shows blue screen and mouse pointer only
Post by: Troncc on October 28, 2013, 10:46:20 AM

Try this link:

http://superuser.com/questions/5664/how-do-i-make-windows-7-boot-further-than-a-blank-screen-with-only-a-mouse-curso

Title: Re: pc shows blue screen and mouse pointer only
Post by: Nitin on October 30, 2013, 10:36:57 AM

I have tried several things. But finally I reinstalled windows and it worked for me. Thanks to all for your suggestions.