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Software => Computer viruses and spyware => Virus and spyware removal => Topic started by: asds on March 05, 2010, 03:26:29 AM

Title: Safe mode problem
Post by: asds on March 05, 2010, 03:26:29 AM

My Antivirus has found a virus but can't remove it because the file is in use. I entered Safe Mode, but the file it was still in use, so I couldn't delete it. My last hope was to enter Diagnostic Mode (via Msconfig), where no drivers, services etc. are loaded. But if I select this mode, I can't enter Safe Mode anymore. And I think the virus is responsible for this.

What can I do?

Title: Re: Safe mode problem
Post by: evilfantasy on March 05, 2010, 01:25:44 PM

Prior to posting for help we ask that you please read and follow all instructions in the pinned topic titled Please read this before requesting malware removal help (http://www.computerhope.com/forum/index.php/topic,46313.0.html). Following the steps in the Guide will allow for us to quickly help you with specific fixes for your system.