Computer Hope
Hardware => Drivers => Topic started by: mike31080 on September 11, 2015, 12:15:42 PM
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Dell OptiPlex 9020 All In One
Windows 7 Professional
This computer is only a few months old, worked fine up till about a week ago. Nothing new has been installed. i went to the dell support page and typed in my service tag and updated sound driver and video drivers. still no sound unless i disable the sound card and then enable it again.
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If only a few months old it may have a defect. Normally parts should last for years and not change in a few months.
Still, to eliminate a possible software issue, use the system restore to go back to a earlier time. Try two days back, then four days and so on until you find the critical point where something was changed.
IMO you must report this to Dell as soon as possible.
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i already went back a month on system restore, no change.
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Sounds like a hardware issue. Dell would probably suggest first to perform a system restoration to factory default. If this then failed to fix the issue, then I would contact Dell to exercise the warranty replacement of the system as for it sounds like a hardware issue possibly. I had a Foxconn motherboard that has its integrated sound start to act up like this and then one day the sound was gone for good. According to device manager it showed it as being ok, but it was dead. I ended up adding a USB Audio adapter for $12 because motherboard was no longer covered by warranty.