Computer Hope
Internet & Networking => Networking => Topic started by: helpisneeded on June 23, 2009, 10:10:01 AM
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I have posted this on another Internet forum but I am getting no replies so I'm posting it again here. I'm sorry if this is against the rules but I will be leaving after today most likely so I really need a response as soon as possible. Please reply.
I am not a permanent member of this site but I am in desperate need of help so I came to ask a question. If no one wants to help that's fine, but I would like it if you would at least read this first before you decide not to respond.
My name is Carrie and I am 15 years-old and I was using my mom's laptop downstairs just now, and I was on the internet. The laptop is Windows Vista, and is Dell. My mom uses it for her college work.
I was on a strange website looking up cheatcodes for videogames when a pop up appeared saying that the computer was in danger of getting a virus from this website. I panicked a little and exited the pop up and another one came up shortly after with the option of 'Halt Internet Connection' or 'Cancel'. I was afraid of getting the virus so I clicked on 'Halt Internet Connection'. After I did this, a third pop up came up saying that if I wanted to reconnect, all I had to do was go to the task bar on Internet explorer and click on 'Halt Internet Connection' again. So I searched for nearly an hour and never found that option. So, I started searching for all kinds of help on the computer help systems AND on the internet, but nothing was helping me because I wasn't able to ask specific questions like this.
My mom REALLY needs this computer for college and I feel very bad for messing up her internet, but I didn't mean to. So if anyone can help me to reconnect to the Internet I would be really grateful. Please help.
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Carrie, we'll need more information, I'm afraid. And it will take time to reach a solution. I'm sorry if that is a problem for you. If you need urgent help, you may be better taking the computer to a local shop.
I suspect your computer has some form of malware loaded, in which respect you might also want to post a request for assistance in the Malware forum. For now, could you please open a command prompt (Start-->Run-->Type "cmd"; click Ok). At the command prompt, type "ipconfig /all" and hit enter. Cut and paste the results here.
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Thank you replying. Do you want me to do all that on my mom's laptop or on this computer I'm on now?
Okay. I did it on the computer I'm on now and this is what I got:
Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\The Master>ipconfig/all
Windows IP Configuration
Host Name . . . . . . . . . . . . : TheMaster-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : citizip.com
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . : citizip.com
Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controlle
r
Physical Address. . . . . . . . . : 00-18-8B-7E-9D-01
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::dd16:c3d9:126b:c4f6%9(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.100(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Tuesday, June 23, 2009 11:36:49 AM
Lease Expires . . . . . . . . . . : Tuesday, June 30, 2009 11:36:48 AM
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 66.37.69.241
192.168.0.1
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter Local Area Connection* 6:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e50:10ae:1d97:bdda:b214(Pref
erred)
Link-local IPv6 Address . . . . . : fe80::10ae:1d97:bdda:b214%8(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
Tunnel adapter Local Area Connection* 7:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : citizip.com
Description . . . . . . . . . . . : isatap.citizip.com
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 10:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{3D91085B-87C3-4137-8610-F164E9BCB
A5A}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 11:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{FB6302E7-75F8-48F2-BEB2-3A0ECFCD1
C98}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
C:\Users\The Master>
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No, sorry - we'll need it from the laptop.
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Quite possibly what you clicked on installed a virus or malware that interferes with the laptops internet connection. Try booting up the pc in safe mood and run a virus scan, then reboot and see if that fixes the problem.