Computer Hope

Microsoft => Microsoft Windows => Windows Vista and 7 => Topic started by: alant on October 19, 2007, 07:42:29 PM

Title: Add/Remove programs error
Post by: alant on October 19, 2007, 07:42:29 PM: Hi all,
I just canceled my Verizon DSL and uninstalled what I thought was all of their programs. I just found the program "Verizon Online Support Center" in my list of programs. When I tried to use the Add/Remove Programs function to remove the program, I got the following error message:

Error loading
C:\PROGRA~/\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll<UNINSTALL_CMD>
The specified module could not be found.

Is this an error pointing to a problem with the ADD/REMOVE Programs windows function? Or does it have to do with the actual Verizon software? Since I canceled my Verizon service before I found this problem, they wont even talk to me. Any help would be appreciated.
Thanks, Alan
Title: Re: Add/Remove programs error
Post by: SuperDave on October 19, 2007, 07:55:28 PM: Use your Windows Explorer and search for this program. It may be just an empty folder.
Title: Re: Add/Remove programs error
Post by: Broni on October 19, 2007, 08:48:42 PM: Error like this will occur when installation log is missing (not uncommon).
In that case Control Panel can't perform uninstall, because it doesn't know where particular files were installed.
It has nothing to do with you canceling your service.
Most likely, when you uninstalled their main program, it took away all links, and left some leftovers: "Verizon Online Support Center".

You can try using ZSoft Uninstaller: http://www.zsoft.dk/index.php?goto=software_details&prog_id=4
I that doesn't work, you'll have to remove "Verizon Online Support Center" folder, and then clean your registry from whatever is left from Verizon.
Title: Re: Add/Remove programs error
Post by: alant on October 20, 2007, 10:39:05 AM: I removed the Verizon Online Support Center folder. How do I remove it from the registry?
Thanks
Title: Re: Add/Remove programs error
Post by: Broni on October 20, 2007, 10:44:56 AM: Your safest bet would be to run CCleaner: http://www.ccleaner.com/
Title: Re: Add/Remove programs error
Post by: alant on October 20, 2007, 06:32:55 PM: I deleted the Verizon folder & ran CCLEANER. The program still existed. I tried ZSOFT UNINSTALLER and got the same error message.
Title: Re: Add/Remove programs error
Post by: Broni on October 20, 2007, 09:34:38 PM: Quote
The program still existed
Where? In your programs list, when you click on Start?
If so, just right click on it, and click "Delete". It's just leftover shortcut.
Title: Re: Add/Remove programs error
Post by: alant on October 21, 2007, 07:14:04 AM: It only appears in my Add or Remove Programs list. The only reason I am concerned about it is because it says it is 10.64 MB. Is it not really there?
Title: Re: Add/Remove programs error
Post by: Broni on October 21, 2007, 11:35:35 AM: Quote
it says it is 10.64 MB
That Add/Remove entry sees only what it was before you got rid of it.
Download Eusing Registry Cleaner: http://www.eusing.com/free_registry_cleaner/registry_cleaner.htm
When you open it, remove all checkmarks, EXCEPT for: "Add/Remove Programs".
Click on "Scan registry issue".
It'll give you an option to remove that leftover entry from Control Panel's Add/Remove.
Title: Re: Add/Remove programs error
Post by: alant on October 21, 2007, 08:10:23 PM: I ran this cleaner & got rid of a bunch of registry problems, but Verizon wasn't one of them.
Title: Re: Add/Remove programs error
Post by: Sharamall on October 21, 2007, 08:19:20 PM: A lot of times it is just an error in how the program updates. It may say it's there but it doesn't mean it is. Generally, I uninstall programs by deleting them from the Program Files folder. In this case, the Add/Remove thing doesn't even reconginze that they're gone, even though the files are.
Title: Re: Add/Remove programs error
Post by: Broni on October 21, 2007, 08:35:58 PM: Quote
Generally, I uninstall programs by deleting them from the Program Files folder.
Very, very bad idea!!!

Quote
but Verizon wasn't one of them.
Get TweakUI: http://www.annoyances.org/exec/show/tweakui, and go to Add/Remove tab. It'll let you remove unwanted entry.
Title: Re: Add/Remove programs error
Post by: alant on October 23, 2007, 03:40:48 PM: I got the TweakUI but don't see the Add/Remove tab or are you talking about the Add/Remove programs on the control panel?
Title: Re: Add/Remove programs error
Post by: Broni on October 23, 2007, 07:03:16 PM: You're right...Add/Remove is missing from TweakUI since Win 2K. Why? I don't know. Ask M$.

You have to open "regedit", and navigate to:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Uninstall
You have to click one-by-one on keys in left pane, until you'll find an entry you want to remove, in right pane.
Then, right click on found entry, and click "Delete".
Title: Re: Add/Remove programs error
Post by: Broni on October 23, 2007, 07:12:27 PM: Better yet, you can use older, free version of "RegCleaner":
http://www.321download.com/LastFreeware/index.html#jv16
Click on "Uninstall Menu" tab.
Title: Re: Add/Remove programs error
Post by: programming_pat on October 23, 2007, 09:00:24 PM: at home i use freshUI ? . I think it is called that. It allows you to remove unwanted program entries in the add/remove programs dialog.
Title: Re: Add/Remove programs error
Post by: Broni on October 23, 2007, 09:15:32 PM: I use FreshUI, too, but I can't find this option there.
RegCleaner works even in Vista. I just checked.
Title: Re: Add/Remove programs error
Post by: alant on October 24, 2007, 03:32:54 PM: I installed the older version of REGCLEANER and that took care of it! Thanks everyone.
Title: Re: Add/Remove programs error
Post by: Broni on October 24, 2007, 06:58:30 PM: 8) 8) 8)