Computer Hope

Microsoft => Microsoft Windows => Windows Vista and 7 => Topic started by: meme27 on January 07, 2011, 03:10:01 PM

Title: Blue Screen when installing software cd's on Toshiba laptop.
Post by: meme27 on January 07, 2011, 03:10:01 PM

Whenever I try to install software from a cd onto my Toshiba laptop I get a blue screen error.   I have gone to computer, tools, properties, and checked the drive for errors and still get the blue screen.  This has happened now with 2 different discs.  I know the problem isn't with the discs.    The operating system on the laptop is Windows 7.  The message I get after windows recovers is:

Problem signature:
  Problem Event Name:   BlueScreen
  OS Version:   6.1.7600.2.0.0.768.3
  Locale ID:   1033

Additional information about the problem:
  BCCode:   3b
  BCP1:   00000000C0000005
  BCP2:   FFFFF80002F200C0
  BCP3:   FFFFF8800755F5E0
  BCP4:   0000000000000000
  OS Version:   6_1_7600
  Service Pack:   0_0
  Product:   768_1

Files that help describe the problem:
  C:\Windows\Minidump\010711-28158-01.dmp
  C:\Users\Owner\AppData\Local\Temp\WER-74131-0.sysdata.xml

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\windows\system32\en-US\erofflps.txt
 

Please understand that I am comfortable with computers but I am a user not an operator.  Can you help me or do I need to take this computer back to Best Buy.  It is only about 6 months old.

Thank you.

Title: Re: Blue Screen when installing software cd's on Toshiba laptop.
Post by: W7Pro on January 07, 2011, 06:05:17 PM

Have you tried seeing if you can access system restore by running your computer in Safe Mode? Though from your description, it seems like you've tried most avenues. Since it's still relatively new, I would recommend utilizing your warranty and taking it back to where you'd purchased it from.

-- Ryan
Windows Outreach Team

Title: Re: Blue Screen when installing software cd's on Toshiba laptop.
Post by: Allan on January 08, 2011, 06:18:42 AM

1) Is this a new problem or has it always been this way?

2) Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

Title: Re: Blue Screen when installing software cd's on Toshiba laptop.
Post by: meme27 on January 08, 2011, 07:43:33 AM

In answer to your question, "Is this a new problem?"  This is the first time I have tried to install software. 

I will attempt  to follow your instructions and report the results back to you.