Computer Hope

Software => Computer software => Topic started by: Shari on May 02, 2007, 06:38:24 PM

Title: Unable to download any attachments on my emails.
Post by: Shari on May 02, 2007, 06:38:24 PM

I am unable to download any attachments that come to me in my Hotmail account.  I have McAfee installed and as far as I know that is the only firewall I have installed.  (Someone said it may be a firewall problem.)  I am new and don't have an idea where to look for the problem.  Thank You. 

Title: Re: Unable to download any attachments on my emails.
Post by: Raptor on May 02, 2007, 07:19:58 PM

Perhaps they never made it through the virus scan? You're not giving us a lot to work with, Shari.

Title: Re: Unable to download any attachments on my emails.
Post by: ianbell on May 07, 2007, 04:00:02 PM

Assuming that your are using Outlook 6 click on TOOLS then OPTIONS then SECURITY then see if box that reads "do not allow attachments to be saved etc" has been checked, if so uncheck it and you should be OK
Ian

Title: Re: Unable to download any attachments on my emails.
Post by: soybean on May 07, 2007, 06:29:13 PM

Quote from: ianbell on May 07, 2007, 04:00:02 PM

Assuming that your are using Outlook 6 click on TOOLS then OPTIONS then SECURITY then see if box that reads "do not allow attachments to be saved etc" has been checked, if so uncheck it and you should be OK

You're talking about Outlook Express, not Outlook.  But, if she has setup OE to receive her Hotmail mail, then you made a valid point.