Computer Hope
Software => Computer viruses and spyware => Topic started by: radioflyer91355 on July 19, 2012, 08:38:38 PM
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Hi,
This laptop has been nothing but problems since the day I got it. No I did not purchase an extended warranty. Yesterday I had the (no joke) 500th or so blue screen. This time if I press the wireless button it "Dumps". The time before that bleeko? Lavasoft? <--Viruses?
Advise?
Oh by the way...Malwarebytes and SuperAntiSpyware...0 items found.
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WHAT? ??? ??? ??? Now I cannot right click on a picture (in my pictures) without the computer freezing? WTH?
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Download BlueScreenView to your desktop.
BlueScreenView (http://www.nirsoft.net/utils/blue_screen_view.html)
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply.
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Says 0 crashes?? Do you just double click on the application icon?
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Please try this scanner. It may give me a better idea what's running on your computer.
Download DDS from HERE (http://download.bleepingcomputer.com/sUBs/dds.scr) or HERE (http://www.forospyware.com/sUBs/dds) and save it to your desktop.
Vista users right click on dds and select Run as administrator (you will receive a UAC prompt, please allow it)
* XP users Double click on dds to run it.
* If your antivirus or firewall try to block DDS then please allow it to run.
* When finished DDS will open two (2) logs.
* Save both reports to your desktop.
* The instructions here ask you to attach the Attach.txt.
(http://i424.photobucket.com/albums/pp322/digistar/DDS.jpg)
1) DDS.txt
2) Attach.txt
Instead of attaching, please copy/past both logs into your Thread
Note: DDS will instruct you to post the Attach.txt log as an attachment.
Please just post it as you would any other log by copying and pasting it into the reply.
•Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run.
After downloading the tool, disconnect from the internet and disable all antivirus protection.
Run the scan, enable your A/V and reconnect to the internet.
Information on A/V control HERE (http://www.bleepingcomputer.com/forums/topic114351.html).Then post your DDS logs. (DDS.txt and Attach.txt )
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Here are those reports.
Just as a side note: I pressed the WLAN button and the blue screen came on and then it shut itself down. I'm back to being wired.
[year+ old attachment deleted by admin]
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The logs look clean and this is not like a malware infection. Does it do the same thing in Safe Mode? Try it in Safe Mode and let me know what happens.
You could also try running the Recovery Console and doing a repair. If you don't have the disk, the RC should already be installed on your computer.
Recovery Console Repair. (http://www.sevenforums.com/tutorials/3413-repair-install.html)
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Yes Sorry Dave. Blue screen in safe mode as well ??? ??? ??? ???
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Yes Sorry Dave. Blue screen in safe mode as well ??? ??? ??? ???
Did you try doing a Repair from the Recovery Console?
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How do i go about doing that?
Attached is my blue screen AFTER I turn on the Wireless
[year+ old attachment deleted by admin]
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Could you please try running BlueScreenViewer again?
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I did Dave and it still says zero crashes. Isn't that just bizarre?
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The next time it bluescreens could you try to get a screenprint? I can't make out any details from that picture.
How to post screenshots or images (http://www.computerhope.com/forum/index.php/topic,61232.0.html)
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Your comment has been removed. Please do not post malware advice, or post here in the malware forum, unless you need help. If you want to help, please go here. (http://www.computerhope.com/forum/index.php/topic,57605.0.html) Superdave.