Computer Hope
Microsoft => Microsoft Windows => Windows 3.x/9x/ME => Topic started by: Jp on January 26, 2007, 06:18:02 PM
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Hello,
I have a major problem with my notebook, . .
At first when I turned on my notebook, (presently not online), I had an
unclear icon screen view, (fuzzy) with no little arrow to point at things,
therefore no access,
Prior to this, I first noticed that something was wrong when it was reading an old disc, when I had a completely different one in, (CD), . .
then later, when I started up, I had the no-curser and fuzzy screen.
I purchased it off the shelf at RS over the phone at X-mas I was desperate to have it, . . they said it was the only one they had. I purchased it 97 months ago.
The battery never worked very well, only for a few minutes at a time, I always thought this would be corrected with a new battery, it wasn't,
now it has been sitting for about a year since I tried to get it to move a little faster and did a full restore, wasn't real sure if it would take 2 CD's that Compaq sent to me, not much happened on the screen when I did run them.
I fooled around with it and started it up a couple of times in the safe mode and I have the curser back but with a fuzzy screen and any program I open is the same way, My Documents, word processor, unclear and can not read very well.
I opened an e-mail from the document folder and an Outlook Express file opened and treated me like a new user, I think it was a connection wizard.
I filled out and finished, then it opened the e-mail I clicked.
Does anyone have a clue ?
Jp
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Hello, excuse me if I sound rather rude. You should have taken it back to RS right at the start of any trouble. They are very good about warrant service, but 97 months is a very long. time. What is the model number? Do you really want to fix it? :-?
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Plug it into the wall, and use the restore disks again and lets start over.
There may be significant hardware problems but let's remove all the possible software issues and start with a clean slate.
What are the specifics of the machine? A model number?
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I hope I can find the disc ?
COMPAQ PRESARIO MODEL1272
I.D.# 587261684,
Serial No.1V97CLR5740Z
Certificate of Authenticity
Product Key <Edited Out> GX1 Moderator
When I find the disc I will let you know !
Jp
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GX1_Man will leave the light on for you...
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I have found them Disc Quick Restore Disc #1 & 2, . . .
I have #1 in the computer is on safe mode, that is the only way I can get the pointer to function, . .but there does not seem to be anything happening ?
Jp
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I have gone to boot disk in my computer C:\BootDisk
and clicked it, . .
then the computer chatters while it Compaq Quick Restore Flashes;
Creating Boot Diskette - Please Wait
Then it stops chattering while still flashing,
and reads below, . . Not ready
DNH: 100.B4 4/30/99 C:\CPQS\Message\FDFAILED.All EN EN
Sharing Violation reading drive C
Abort, Retry, Fail?_ (blinkin _ )
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You may or may not be familiar with the Compaq Notebook, but, . . .
I have also located in C:\ a file boot disc refered to in last post,
a file (blue and white icon with box; and it appears to be Qrst5
opened it, . . It reads;
At Top.....Quick Restore Sector Transfer, v5.01 (C) 1989, 1999 Compaq Computer Corp.
Inside this Big blue page a large grey box, Marked Label 1 and reading;
QuickRestore '99 Boot Diskette for Windows 98 Sngl
Disk 1of 1
If booting from a CD, make the destination drive B
Under this box
Enter Destination:
Then a small box labeled;
Enter Destination Drive
This has contains A with a curser blinking under it.
I do not have the little arrow or curser to change this so it remains A
Under this ther is a green box and in it reads ;
Diskette 1 0f 1 is a 3.5 in. 1.44MB disk
( I believe that is A drive for floppy disk, I don't have one )
At the bottom of the page reads
Check Drive & press ENTER to Continue,
First
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What version of Windows are you loading? What if you just reboot the machine with CD #1 in the drive?
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It is a Windows 98,
I was under the impression that a restore floppy was needed.
I placed a floppy disk in and ran enter;
It loaded but made an error while loading 60 or so entrries and stopped at 30 something.
I went to D\: Boot Disk
The D:\BootDisk\ ENBR.HLPdisk file is not a Windows Help file. or is corrupted.
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What version of Windows are you loading? What if you just reboot the machine with CD #1 in the drive?
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GX1_Man
I restarted from off and promted safe mode with disk #1 in
A balck page in clear print, some pages are clear ?
but it says that windows is by passing my startup files but nothing else is happening !
Jp
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Is the machine set to boot from CD first (at least before the hard drive) in the BIOS?
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I'm sorry, please explain give me some details, I am not familiar with the procedure.
If I need to set the computer for running the CD I will need your assistance of where and how that can be done >
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I have a windows98 book and I am going to check into Windows Restore,
This will take some time to get to the details, . . .
Thank you much I will post the results.
Jp
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Windows 98 does not have a restore option. That should be a short read.
The BIOS setup should be accessed by pressing F10 when the machine starts, before the Windows logo. Once there look in "boot options".
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GX1_Man
That would be great but I have to be in the safe mode to have a curser I'll try it and let you know.
Jp
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Arrow keys and enter will be all you need to make the changes.
http://h10025.www1.hp.com/ewfrf/wc/fastFaqLiteDocument?lc=en&cc=us&product=212728&dlc=en&docname=c00364979
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OK I'm at that page PhoenixBIOS Set Up Utility, and it seems I dont need a
curser.
What would you like me to do?
Jp
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What is the boot order listed? Can you see how to change it?
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I could revert to the previous system, can't I are there back up system on the hard drive ?
Jp
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GX1_Man,
Yes, it is;
1. Diskette Drive
2.[ATAPI CD-ROM Drive]
3. [Hard Drive]
Yes I see how to change.
I am beginning to suspect it is possible the video Display has been corrupted.
Also, I can only depend on curser in the Safe Mode, there is a hazard running in this mode.
Jp
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BULLLLLYAAAH !
Big ! Winner !
Got the Quick Restore Disk to do the job, its like Christmas !
A Brand New Note Book !!
TYM
Jp