Computer Hope
Other => Computer News => Topic started by: Mulreay on September 29, 2011, 11:41:37 AM
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ISPs face changes to the way they advertise broadband services.
From April next year, providers will no longer be able to advertise maximum speeds for net packages unless 10% of customers can actually get them.
Full story: http://www.bbc.co.uk/news/technology-15105760
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I put this on my blog :L
What a coincidence.
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And, relating to the news article.
At long last
I have been unimpressed with getting rubbish speeds from talktalk, bt and a few other.
I was pleased with plusnet and virgin telling you what speed you could actually get, and the "this may not be accurate" bits.
Stop confusing people with broadband speeds ISPs !
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I have to agree, I pay £45 a month for my 50mb/s broadband from Virgin but at least I get that.
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I think 10% is setting the bar way too low. I know that the number will never be 100% due to a variety of reasons, some being not under the control of the ISP, but the minimum number for advertising should be well over 50%.
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Nobody around where I live get's ANYWHERE close to what they're supposed to get.
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I think 10% is setting the bar way too low. I know that the number will never be 100% due to a variety of reasons, some being not under the control of the ISP, but the minimum number for advertising should be well over 50%.
Totally agree with you there. 10%? When was serving 10% of your customers what you promised them ever acceptable as service?
With my ISP True Internet (in Thailand) I reach my maximum speed most of the time, but sometimes peak hours can slow down a bit.
They do guarantee that at any give time I will achieve at least 50% of my package speed. If I'm not getting that, they send a technician out to investigate if there's interference between my jack, the lines, and the terminal box in my area. I don't know if that's good service or if it has something to do with the fact that everyone in their Bangkok call center knows me by name... but that's another story.
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Totally agree with you there. 10%? When was serving 10% of your customers what you promised them ever acceptable as service?
With my ISP True Internet (in Thailand) I reach my maximum speed most of the time, but sometimes peak hours can slow down a bit.
They do guarantee that at any give time I will achieve at least 50% of my package speed. If I'm not getting that, they send a technician out to investigate if there's interference between my jack, the lines, and the terminal box in my area. I don't know if that's good service or if it has something to do with the fact that everyone in their Bangkok call center knows me by name... but that's another story.
Man, I am quite jealous of your good service...If I got 50% of my package speed they'd send a technician over to figure out how the *censored* I've managed to accomplish this, then charge me for the next plan.
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Totally agree with you there. 10%? When was serving 10% of your customers what you promised them ever acceptable as service?
With my ISP True Internet (in Thailand) I reach my maximum speed most of the time, but sometimes peak hours can slow down a bit.
They do guarantee that at any give time I will achieve at least 50% of my package speed. If I'm not getting that, they send a technician out to investigate if there's interference between my jack, the lines, and the terminal box in my area. I don't know if that's good service or if it has something to do with the fact that everyone in their Bangkok call center knows me by name... but that's another story.
Going by how good most ISP's our, they <3 you for some reason...
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Well, most Thais are usually very calm, even in a confrontation (which they try to avoid). They have what we refer to as a "mai pen rai*" attitude. I, on the other hand, am not Thai and I am not always very calm. I don't let things slide and I won't put up with nonsense, especially when I'm paying something.
I really got to know them earlier this year when I was on the phone with the 5 times a day trying to sort out some issues between True, Blizzard Entertainment, and a bunch of World of Warcraft players who use True. True introduced some minor throttling of certain protocols (mostly BitTorrent stuff), and this somehow affected WoW's semi-proprietary protocol (they use a modified version of something, I can't remember the details now). Anyway, after 3 weeks of helping True sort it out over the phone and also trying to coordinate discussion between them and Blizzard, people get to know you. I also ripped one of their customer service reps a new ...hole for being rude and trying to lie to me once. It's actually a really long story, like I said, it went on for weeks. Documented and buried on the WoW tech support forum somewhere.
I came to the realization that they all knew me when I called them one day, got some person and they were like
"Thank you for calling True. What is your telephone number?"
"02-345-6789"
"Your name?"
"Quaxo."
"Oh, hello again Quaxo (not my real name). You're calling for the supervisor?"
"Um.. yes. You know me?"
"Yes. Everyone here knows you."
*mai pen rai (ไม่เป็นไร) has many uses, something to the effect of "nevermind" or "don't worry about it".
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Well, most Thais are usually very calm, even in a confrontation (which they try to avoid). They have what we refer to as a "mai pen rai*" attitude. I, on the other hand, am not Thai and I am not always very calm. I don't let things slide and I won't put up with nonsense, especially when I'm paying something.
I really got to know them earlier this year when I was on the phone with the 5 times a day trying to sort out some issues between True, Blizzard Entertainment, and a bunch of World of Warcraft players who use True. True introduced some minor throttling of certain protocols (mostly BitTorrent stuff), and this somehow affected WoW's semi-proprietary protocol (they use a modified version of something, I can't remember the details now). Anyway, after 3 weeks of helping True sort it out over the phone and also trying to coordinate discussion between them and Blizzard, people get to know you. I also ripped one of their customer service reps a new ...hole for being rude and trying to lie to me once. It's actually a really long story, like I said, it went on for weeks. Documented and buried on the WoW tech support forum somewhere.
I came to the realization that they all knew me when I called them one day, got some person and they were like
"Thank you for calling True. What is your telephone number?"
"02-345-6789"
"Your name?"
"Quaxo."
"Oh, hello again Quaxo (not my real name). You're calling for the supervisor?"
"Um.. yes. You know me?"
"Yes. Everyone here knows you."
*mai pen rai (ไม่เป็นไร) has many uses, something to the effect of "nevermind" or "don't worry about it".
Good to have that sort of support :L