Computer Hope
Hardware => Hardware => Topic started by: saytheya on November 23, 2009, 03:14:27 PM
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yesterday my computer basically froze after being on all night. i could move the mouse, but no programs would run or open. task manager also would not open. i restarted the computer and the same thing happened. on the next restart i hit F12 and went into the diagnostic tests. the following tests failed:
DST short test: fail, error 2000-0146
during the second part of the diag these are the errors i received:
0F00:0244
MSG: Block 79612 uncorrectable data error or media is write protected
MSG: Block 79613 uncorrectable data error or media is write protected
MSG: Block 6397962 uncorrectable data error or media is write protected
MSG: Block 55592738 uncorrectable data error or media is write protected
MSG: Block 55592739 uncorrectable data error or media is write protected
MSG: Block 65816642 uncorrectable data error or media is write protected
MSG: Block 65816643 uncorrectable data error or media is write protected
MSG: Block 110111448 uncorrectable data error or media is write protected
0F00:1A44
MSG: Block 79612 uncorrectable data error or media is write protected
MSG: Block 79613 uncorrectable data error or media is write protected
MSG: Block 6397962 uncorrectable data error or media is write protected
MSG: Block 55592738 uncorrectable data error or media is write protected
MSG: Block 55592739 uncorrectable data error or media is write protected
MSG: Block 65816642 uncorrectable data error or media is write protected
MSG: Block 65816643 uncorrectable data error or media is write protected
MSG: Block 110111448 uncorrectable data error or media is write protected
when i go to start in safe mode, i get an error saying there's a problem loading SPTD.sys. i can hit esc and it loads to safe mode.
i have a dell inspiron e1505 (laptop), windows xp media center edition, SP2
what are my options for fixing this problem?
thanks!
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...i have a dell inspiron e1505 (laptop), windows xp media center edition, SP2
what are my options for fixing this problem?...
You're the second one in a week with the same computer with hard drive issues! DST is Western Digital or Seagate? Download the appropriate free diagnostic software, create the CD, then boot from it and run the tests.
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it's a seagate, which is a little odd because all of the recommended compatible drives on dell's website for my computer are WD.
where do i go to download the diagnostic software?
btw, that sign in your signature is really stalkerish!!
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SeaTools... (http://www.google.com/url?sa=t&source=web&ct=res&cd=2&ved=0CA4QFjAB&url=http%3A%2F%2Fwww.seagate.com%2Fwww%2Fen-us%2Fsupport%2Fdownloads%2F&ei=rukLS_qEHoPoMfCwhdAC&usg=AFQjCNFqTUzI968FMZG4Cnd5s0RIjbVRFw&sig2=5XKNvHwQo-PSmm3gFOe3_Q)
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SeaTools... (http://www.google.com/url?sa=t&source=web&ct=res&cd=2&ved=0CA4QFjAB&url=http%3A%2F%2Fwww.seagate.com%2Fwww%2Fen-us%2Fsupport%2Fdownloads%2F&ei=rukLS_qEHoPoMfCwhdAC&usg=AFQjCNFqTUzI968FMZG4Cnd5s0RIjbVRFw&sig2=5XKNvHwQo-PSmm3gFOe3_Q)
to make a cd to boot from, can i just burn the .exe file to a cd?
which one am i supposed to download? i downloaded seatools for windows and i've got it running now on my computer..very very slowly, but running. the SMART test passed, the long DST testand the short DST test failed.
would the tests run better/faster by booting from a cd?
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That's the recommended method of running them...whether it'll be faster or not i won't speculate...
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That's the recommended method of running them...whether it'll be faster or not i won't speculate...
okay...so did i download the right file and can i just burn the .exe file to a cd?
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There are instructions on the site for creating a bootable CD.
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okay...so did i download the right file and can i just burn the .exe file to a cd?
.iso, ISO CD-ROM Image; burn image to CD.
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There are instructions on the site for creating a bootable CD.
could you please point me to where they are on the site and which file to use?
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It says SeaTools right in the middle. Clik on it.
Seatools (http://www.seagate.com/www/en-us/support/downloads/)
It says Download SeaTools for DOS now! Clik on it.
Seatools for DOS (http://www.seagate.com/ww/v/index.jsp?locale=en-US&name=SeaTools&vgnextoid=720bd20cacdec010VgnVCM100000dd04090aRCRD)
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This is a waste of time...the drive is dead/dying.
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This is a waste of time...the drive is dead/dying.
You're right!!
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This is a waste of time...the drive is dead/dying.
i already ordered a replacement drive from dell. should arrive tomorrow.
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Keep in mind Seagate drives carry a 5 year warranty...you may be in luck.
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i didn't know that. i think my warranty may be up...or may be coming up in the spring. before this happened to my hdd, i was already thinking about getting a new, bigger hdd so this just made me do it sooner.
if the warranty was still valid and they fix it or replace it, can i put it in a hdd case and use it as an extra external drive?
edit: The product you identified was sold as a system component. Please contact your place of purchase for service. Seagate sells many drives to direct OEM (Original Equipment Manufacturer) customers. These products are usually configured for the OEMs only, as components for their systems. You must contact your place of purchase for any warranty support on these drives.
If you purchased this unit directly from Seagate, please return to the previous page and verify your Seagate customer number, because the customer number you entered () does not match our records.
my warranty with dell for the computer is up, but i'll check with them to see if it's still covered in any way.