Computer Hope

Microsoft => Microsoft Windows => Windows XP => Topic started by: jlaak5 on June 05, 2008, 03:46:56 PM

Title: java update problem
Post by: jlaak5 on June 05, 2008, 03:46:56 PM

Hello all,

I am hoping somebody can help me.  I am unable to updated my java.  I am currently ruunning jre  1.6.0-03.  Whenever I try to download the update I get the message"Installation of update to the java platform failed".  I am hesitant to remove java all together and reload for the fear that it won't let me. 

I am running windows XP.

Anybody have any ideas??

Thanks,

Jim

Title: Re: java update problem
Post by: stevejohnson1958 on June 05, 2008, 04:30:25 PM

Jim...

Go to the following link:  http://javadl.sun.com/webapps/download/AutoDL?BundleId=20287

Download and save the package to your desktop.

Close any other applications and then double-click the package to launch the installer.

Once the installation is complete...you can safely remove the other java package currently residing in the Add/Remove Programs of the Control Panel.

Keep us posted.

Title: Re: java update problem
Post by: jlaak5 on June 05, 2008, 05:27:11 PM

Saviour,

I tried that, & when I double click on the installer nothing happens.

Title: Re: java update problem
Post by: stevejohnson1958 on June 05, 2008, 05:40:08 PM

BTW...what browser do you use?  Version?  Also...what Service Pack are you using for Windows XP?  SP1...SP2...SP3?

What malware protection are you using?  Is it updated?

When's the last time you visited Windows Update to download and install "high-priority" updates?

Title: Re: java update problem
Post by: Broni on June 05, 2008, 05:53:58 PM

Also, any problems with other exe files?

Title: Re: java update problem
Post by: jlaak5 on June 05, 2008, 05:59:46 PM

i am running mozilla firefox 2.0.14, windows xp sp3.  Running AD Aware, Spyware Blaster, Windows Defender,Spybot, & AVG 8.0.

No other problems with exe files

Title: Re: java update problem
Post by: jlaak5 on June 05, 2008, 06:01:27 PM

Oh yes and I do update windows on a regular basis as well as keep my spyware/antivirus  programs updated

Title: Re: java update problem
Post by: stevejohnson1958 on June 05, 2008, 06:06:18 PM

I'm assuming there may be a setting that's preventing you from running this partcular executable.

It may be one of your Malware programs.

If it were me...I'd disconnect from the Internet...beit wired or a wireless connection.

Temporarily disable your malware protection...then try to install the package.

If it works...and installs.  Re-enable your protection and connect back to the Internet.

Open the new Java applet from your Control Panel and see if it will update.  It may not need to update, but you can try anyway.

If it installed with no issues, then you can safely remove the other Java Runtime Environment.

Title: Re: java update problem
Post by: Broni on June 05, 2008, 06:12:38 PM

Do you have browsers closed, when doubleclicking on installation file?

Title: Re: java update problem
Post by: jlaak5 on June 05, 2008, 06:18:10 PM

Yes Broni  the browser is closed

Title: Re: java update problem
Post by: Broni on June 05, 2008, 06:22:51 PM

Did you try what Saviour said?

Title: Re: java update problem
Post by: jlaak5 on June 05, 2008, 06:32:28 PM

May seem like a silly question, however how do I disable my malware.  I was able to disable spyware blaster, couldn't find any way to disable protection in adaware, or spypbot.  do I uninstall and reinstall?

Title: Re: java update problem
Post by: stevejohnson1958 on June 05, 2008, 06:33:49 PM

You should be able to right click the icons in the system tray to select "disable" and/or "exit"...depending on the program.

Title: Re: java update problem
Post by: jlaak5 on June 05, 2008, 06:42:37 PM

still no luck updating ..............sorry

Title: Re: java update problem
Post by: stevejohnson1958 on June 05, 2008, 06:45:26 PM

Updating?  Don't you mean installing?

Title: Re: java update problem
Post by: Broni on June 05, 2008, 06:49:48 PM

Adaware, and Spybot don't run in real-time with one exception.
Do you have Spybot's TeaTimer icon in systray?

Title: Re: java update problem
Post by: jlaak5 on June 05, 2008, 07:03:07 PM

No I do not Broni

Title: Re: java update problem
Post by: stevejohnson1958 on June 05, 2008, 07:10:30 PM

Which Windows Installer do you have?

To see which version of Microsoft Windows Installer is installed, do the following:

1.  Locate the file MSI.DLL. (Usually located in C:\WINNT\SYSTEM32 )
2.  Select the file and right-click on it.
3.  Choose "Properties" and click on the "Version" tab.

Let us know which version is installed.

Title: Re: java update problem
Post by: jlaak5 on June 05, 2008, 07:36:55 PM

Saviour,

It is version 3.1.4001.5512

Title: Re: java update problem
Post by: stevejohnson1958 on June 05, 2008, 07:39:32 PM

Hmmm...that's the latest.

When you double-click the java package installer you downloaded to your desktop...does anything happen at all?

Are there any error messages?

Anything?

Title: Re: java update problem
Post by: jlaak5 on June 05, 2008, 07:41:46 PM

No error message........................the "hourglass" appears for a brief second and disappears without anything else happening

Title: Re: java update problem
Post by: Broni on June 05, 2008, 07:59:38 PM

Try Windows Installer CleanUp Utility: http://support.microsoft.com/kb/290301
If that doesn't help, install fresh version of Windows Installer: http://support.microsoft.com/kb/893803

Title: Re: java update problem
Post by: stevejohnson1958 on June 05, 2008, 08:07:33 PM

You can also try this, if Broni's suggestion doesn't work:

Quote

Go to Windows' Control Panel, click on the Java Cup to launch Java Control Panel

- go to "Advanced" tab -> <APPLET> tag support
- click to enable Internet Explorer and/or Mozilla and NS
- click OK- restart your browser.

Once you've done the following...visit the following page to see if you can add the latest version through your browser:  http://www.java.com/en/download/index.jsp

If it does install...verify the installation successfully installed by visiting the following link:  http://www.java.com/en/download/installed.jsp?detect=jre&try=1

Title: Re: java update problem
Post by: jlaak5 on June 05, 2008, 08:39:07 PM

I will give both things a try and let you know

Title: Re: java update problem
Post by: Broni on June 05, 2008, 08:45:30 PM

This is really weird issue...

Title: Re: java update problem
Post by: stevejohnson1958 on June 05, 2008, 08:48:11 PM

Quote from: Broni on June 05, 2008, 08:45:30 PM

This is really weird issue...

Agreed...

Title: Re: java update problem
Post by: jlaak5 on June 05, 2008, 08:57:33 PM

wish I could bring you some good news guys..........but I am still getting nowhere........sorry

Title: Re: java update problem
Post by: stevejohnson1958 on June 05, 2008, 09:04:16 PM

I don't know about you, Broni...but I think it may be time for a HJT log...waddya think?

Title: Re: java update problem
Post by: Broni on June 05, 2008, 09:07:51 PM

It won't hurt.
The weird thing is, I can't find anything on the net, which really solves Java updates problem....hmmmmm

Title: Re: java update problem
Post by: jlaak5 on June 05, 2008, 09:12:13 PM

are there any alternatives to java that I can try?

Title: Re: java update problem
Post by: stevejohnson1958 on June 05, 2008, 09:13:08 PM

To me...if something were blocking the install...there should be some type of error, or warning.  In this case...nothing...which makes it even more strange.

I think I'll turn it over to you, Broni...for a malware check.  That's the only other thing I can think of that may be causing the failure of an exe file.

Title: Re: java update problem
Post by: Broni on June 05, 2008, 09:14:16 PM

There is no alternative to Java.

Download HijackThis:
http://www.trendsecure.com/portal/en-US/tools/security_tools/hijackthis/download (http://www.trendsecure.com/portal/en-US/tools/security_tools/hijackthis/download)
Click on Download HijackThis Installer
Post HijackTHis log.

Title: Re: java update problem
Post by: jlaak5 on June 05, 2008, 09:20:24 PM

I will give it a try

Title: Re: java update problem
Post by: jlaak5 on June 05, 2008, 09:27:32 PM

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:27:05 PM, on 6/5/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16640)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\StartupMonitor.exe
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\WINDOWS\system32\ctfmon.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\Program Files\AVG\AVG8\avgtray.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/mywaybiz
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://bfc.myway.com/search/de_srchlft.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://as.starware.com/dp/search?x=wKX1ILEOi+Vh7AfA98Gm4Me69ZMbubcD/YOx16Q+SeWC2ZTuKU+cY8neevZ8XnOd85fy72QE4iqoYfifWicoBOpS0HFCeYta5cKXZiVphickHjhdJHEHdQAXUdWxJvk3
R3 - URLSearchHook: (no name) -  - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.1.615.5858\swg.dll
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb04.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [UserFaultCheck] C:\WINDOWS\system32\dumprep 0 -u
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe" -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [Run StartupMonitor] StartupMonitor.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')
O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - AppInit_DLLs: avgrsstx.dll
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: Pml Driver - HP - C:\WINDOWS\system32\HPHipm09.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe

--
End of file - 7621 bytes

Title: Re: java update problem
Post by: jlaak5 on June 05, 2008, 09:28:32 PM

is this what you were looking for broni?

Title: Re: java update problem
Post by: Broni on June 05, 2008, 09:41:07 PM

Not too many issues here, but let's clean it up...

1. Print this post out, since you won't have an access to it, at some point.

2. Close all windows, except for HijackThis.

3. Put a checkmark next to the following HijackThis entries (some entries will be checkmarked to disable unnecessary startups; in those cases (marked with *), no actual program will be removed):

- R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://bfc.myway.com/search/de_srchlft.html
- R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://as.starware.com/dp/search?x=wKX1ILEOi+Vh7AfA98Gm4Me69ZMbubcD/YOx16Q+SeWC2 ZTuKU+cY8neevZ8XnOd85fy72QE4iqoYfifWicoBOpS0HFCeYta5cKXZiVphickHjhdJHEHdQAXUdWxJ vk3
- R3 - URLSearchHook: (no name) - - (no file)
- *O4 - HKLM\..\Run: [ISUSPM Startup] "C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe" -startup
- *O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
- *O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
- *O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
- *O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
- *O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe


4. Click on Fix checked button.

5. Post new HijackThis log.

Title: Re: java update problem
Post by: jlaak5 on June 05, 2008, 09:49:04 PM

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:47:25 PM, on 6/5/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16640)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\WINDOWS\StartupMonitor.exe
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\Program Files\AVG\AVG8\avgtray.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/mywaybiz
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.1.615.5858\swg.dll
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb04.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [UserFaultCheck] C:\WINDOWS\system32\dumprep 0 -u
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [Run StartupMonitor] StartupMonitor.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')
O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - AppInit_DLLs: avgrsstx.dll
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: Pml Driver - HP - C:\WINDOWS\system32\HPHipm09.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe

--
End of file - 6545 bytes

Title: Re: java update problem
Post by: Broni on June 05, 2008, 09:53:04 PM

Close browsers. Try to install Java again. I doubt, it'll go but I need to know.

Title: Re: java update problem
Post by: jlaak5 on June 05, 2008, 09:56:09 PM

you are correct, it did not go. ???

Title: Re: java update problem
Post by: jlaak5 on June 05, 2008, 10:00:02 PM

Broni,

I will not take up any more of your time.  Thank you so much for trying to help...............You too Saviour.  Perhaps I should bring it to a PC repair person

Title: Re: java update problem
Post by: jlaak5 on June 05, 2008, 10:03:45 PM

One last ditch effort.  I found this in some digging I did.  although the info is old..........does it mean anything you?

UPDATE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

It's fixed! After doing a lot of digging and research, I discovered that Sun went to a MSI install system. Which is how MS wants everyone to install applications INTO Windows. The conversion from an installer package to an MSI install occurred around version 8.

I found that I could NOT install ANY MSI file. OK, so I go get the MSI Installer program, from MS, and re-install, right? NOPE? The MSI installer program, from MS, runs and promptly says it's already installed! Oops!

There was no way to remove the old program, and there was no way to install it, like a new install. There are NO command line switches, to override the installation. Seemed like a dead end, to me.

After searching the Sun and MS sites for a long time, and NOT finding anything along these lines I was about ready to give up and do a "wipe and re-install". FINALLY, my brain kicked in and remembered an old trick from long ago.

I just renamed the MSI installer program (MSIEXEC.EXE) to and ".old" file extension and it worked, i.e. I re-ran the MSI installer program, this time it worked just fine. I then installed the latest JRE and everything is fine now.

Now, what corrupted my install for the MSIEXEC.EXE program? Your guess is as good as mine. But, after reading more than 2,000+ message entries on, both the SUN and MS sites, with not one reference to this problem or anything similar! I've come to the conclusion that MS isn't as knowledgeable as they'd like us to think. About their own programs.

If such a simple solution, referencing what I did to correct the issue, was known to MS, you'd have thought that they would have published such a solution by now. The "trick" of renaming a file has been around since the start of computing. Which, to be honest, means that I'm getting slower in my old age. :)

Bill

Title: Re: java update problem
Post by: stevejohnson1958 on June 05, 2008, 10:07:29 PM

I haven't given up the ghost yet...

Before trying that...have you tried the folowing:

Try this page, please...specifically take note of adding www.java.com to your Allowed Sites.

Please follow the driections as they pertain to the browser you'll be using...okay?

Title: Re: java update problem
Post by: jlaak5 on June 05, 2008, 10:10:58 PM

It does not let me install

Title: Re: java update problem
Post by: Broni on June 05, 2008, 10:14:20 PM

Wait. I don't understand.
Is it fixed, or not?

Title: Re: java update problem
Post by: jlaak5 on June 05, 2008, 10:28:45 PM

no..............not fixed

Title: Re: java update problem
Post by: Broni on June 05, 2008, 10:29:52 PM

Hold on there.

Title: Re: java update problem
Post by: Broni on June 05, 2008, 10:33:37 PM

I suspect AVG may be causing problems.
Right click on AVG systray icon, click Exit.

Also, go Start>Run, type in:
services.msc
Click OK.

Find following services:
- AVG8 E-mail Scanner
- AVG8 WatchDog
In each case, right click, click Stop.

Try to uninstall Java, now.

Title: Re: java update problem
Post by: jlaak5 on June 05, 2008, 10:34:15 PM

Broni,

I posted some info I found from an old forum a few posts back that described the same problem.  Did that make any sense to you

Title: Re: java update problem
Post by: Broni on June 05, 2008, 10:36:21 PM

I didn't know, it was a quote. You actually didn't do any of those steps?
Try AVG, first.

Title: Re: java update problem
Post by: jlaak5 on June 05, 2008, 10:37:48 PM

i was able to stop the ave email scanner but it would not let me stop the watchdog

Title: Re: java update problem
Post by: Broni on June 05, 2008, 10:38:49 PM

Did you exit AVG from systray, first?

Title: Re: java update problem
Post by: jlaak5 on June 05, 2008, 10:39:24 PM

yes

Title: Re: java update problem
Post by: Broni on June 05, 2008, 10:40:50 PM

Try to install Java. Let me know.

Title: Re: java update problem
Post by: jlaak5 on June 05, 2008, 10:41:29 PM

still nothing doing

Title: Re: java update problem
Post by: Broni on June 05, 2008, 10:42:56 PM

You're double clicking on downloaded file....15MB, or so, right?

Title: Re: java update problem
Post by: jlaak5 on June 05, 2008, 10:43:22 PM

yes

Title: Re: java update problem
Post by: stevejohnson1958 on June 05, 2008, 10:46:37 PM

Do you have Administrative privileges on this computer?

Title: Re: java update problem
Post by: jlaak5 on June 05, 2008, 10:47:43 PM

It is my home computer.

Title: Re: java update problem
Post by: Broni on June 05, 2008, 10:48:34 PM

Another try...
Create new profile: http://support.microsoft.com/kb/811151
Log in there, and try to install from there.

One more thought....
Go Start>Run, type in:
sfc /scannow
Click OK.
Have Windows CD ready.

Title: Re: java update problem
Post by: jlaak5 on June 05, 2008, 10:52:50 PM

Broni,

Can we try again tomorrow?? i need to get some sleep!

Title: Re: java update problem
Post by: Broni on June 05, 2008, 10:54:49 PM

I just gave you two more steps to try, because I want to go to bed, too    :)
You can try them tomorrow. Don't even think about any shop!

Title: Re: java update problem
Post by: jlaak5 on June 06, 2008, 05:28:36 AM

Broni,

Could you give me more info on the last 2 steps? 

How do I create a new profile??

My computer knowledge is very limited and my fear is that I am getting in waaaaaay too deep.

Title: Re: java update problem
Post by: stevejohnson1958 on June 06, 2008, 08:37:12 AM

Start/Control Panel/User Accounts/Create a new account

Then use this account to try to install the new Java.

Title: Re: java update problem
Post by: Broni on June 06, 2008, 03:41:46 PM

I gave you also M$ link...

Title: Re: java update problem
Post by: jlaak5 on June 06, 2008, 03:58:57 PM

created a new acct.........................tried installing update.........no luck

Title: Re: java update problem
Post by: Broni on June 06, 2008, 04:15:27 PM

Quote

Go Start>Run, type in:
sfc /scannow
Click OK.
Have Windows CD ready.

Title: Re: java update problem
Post by: jlaak5 on June 06, 2008, 04:19:51 PM

sorry to sound like an idiot............but windows CD?

Title: Re: java update problem
Post by: Broni on June 06, 2008, 04:25:59 PM

Do you have Windows XP CD?

Title: Re: java update problem
Post by: jlaak5 on June 06, 2008, 04:39:14 PM

I have windows xp home edition

Title: Re: java update problem
Post by: Broni on June 06, 2008, 04:42:09 PM

Do you have Windows XP CD? Shiny disk?
(http://www.mistywindow.com/software/software_images/xp-cd.jpg)

Title: Re: java update problem
Post by: jlaak5 on June 06, 2008, 04:47:31 PM

All I have is the reinstallation CD

Title: Re: java update problem
Post by: Broni on June 06, 2008, 04:53:31 PM

It won't do. Do you know anyone, you could borrow Windows XP CD?
Let's try one more thing.
Download Java 1.6.0.5: http://filehippo.com/download_java_runtime/3868/, and try to install it.

Title: Re: java update problem
Post by: jlaak5 on June 06, 2008, 06:43:58 PM

Made some calls.............can't seem to find the CD..........also tried the 1.6.05 install..........no luck ............sorry

Title: Re: java update problem
Post by: Broni on June 06, 2008, 08:15:32 PM

One more try...

Go Start>Run, type in:
msconfig
Click OK.

Uncheck AVG entry(-ies), so it won't start after reboot.
Restart computer.
Try Java again.

Go, or no go, go back to msconfig, enable AVG, and restart.

Title: Re: java update problem
Post by: jlaak5 on June 06, 2008, 08:45:11 PM

uncheck it in services or startup?

Title: Re: java update problem
Post by: Broni on June 06, 2008, 08:47:43 PM

Startup - msconfig. It'll prevent services from running, as well.

Title: Re: java update problem
Post by: jlaak5 on June 06, 2008, 09:02:28 PM

no go................sorry

Title: Re: java update problem
Post by: Broni on June 06, 2008, 09:14:06 PM

Hold on...searching...

Title: Re: java update problem
Post by: Broni on June 06, 2008, 09:18:26 PM

Let's try brute force...
Uninstall current Java.
Use Windows Installer CleanUp Utility: http://support.microsoft.com/kb/290301 to clean up any leftovers.

Quote

Select the programs (Java, in our case) that you want in the Installed Products list in the Windows Installer CleanUp dialog box. After you make this selection, the utility removes only the Windows Installer configuration information that is related to those programs.

Reboot.
Try installation again.

Title: Re: java update problem
Post by: jlaak5 on June 06, 2008, 09:27:35 PM

Broni,

My fear is that if i go to add/remove and remove java, I will not be able to re install.  The n I will have nothing.................

Title: Re: java update problem
Post by: Broni on June 06, 2008, 09:59:59 PM

I understand what you're saying. It has to be your decision.
You're pretty safe with 03 version, so you may keep looking for that Windows CD. Some day, everyone needs it, anyway.

Title: Re: java update problem
Post by: jlaak5 on June 07, 2008, 10:46:33 AM

Broni,

No..............not familiar

Title: Re: java update problem
Post by: Broni on June 07, 2008, 04:32:08 PM

Other, than finding/buying Windows XP CD, I'm out of options....

Title: Re: java update problem
Post by: patio on June 07, 2008, 06:12:51 PM

When a Topic gets past 5 pages the general Rule of Thumb is a clean install of Windows....no matter how painful that may sound,

Title: Re: java update problem
Post by: jlaak5 on June 07, 2008, 06:24:03 PM

yep..................I was thinking it may come to that?

how difficult/involved is it to do?

Title: Re: java update problem
Post by: Broni on June 07, 2008, 06:51:30 PM

You have Recovery CD, so back up your data, pop the CD in, and follow instructions.
It'll return your computer to day 1 state.

Title: Re: java update problem
Post by: patio on June 07, 2008, 07:55:07 PM

Services will be held as usual at Noon Tomorrow...

Sorry about your loss...

Title: Re: java update problem
Post by: jlaak5 on June 08, 2008, 03:33:53 PM

lol! thanks for your condolences patio...................and thanks to Broni,Saviour and all who tried to help :)

Title: Re: java update problem
Post by: Broni on June 08, 2008, 03:38:06 PM

Keep us posted about your progress...

Title: Re: java update problem
Post by: jlaak5 on June 12, 2008, 09:39:14 PM

Broni.................

The stubborn side of me has not given up yet.  One more thought about my java install problem................could it be a plugin problem...........???


Java Plug-in

    File name: NPJava11.dll
    Java Plug-in 1.4.1 for Netscape Navigator (DLL Helper)

MIME Type    Description    Suffixes    Enabled
application/x-java-applet;version=1.1.1    Java Applet       Yes
application/x-java-bean;version=1.1.1    JavaBeans       Yes
application/x-java-applet;version=1.1    Java Applet       Yes
application/x-java-bean;version=1.1    JavaBeans       Yes
application/x-java-applet    Java Applet       Yes
application/x-java-bean    JavaBeans       Yes
Java Plug-in

    File name: NPJava12.dll
    Java Plug-in 1.4.1 for Netscape Navigator (DLL Helper)

MIME Type    Description    Suffixes    Enabled
application/x-java-applet;version=1.2    Java Applet       Yes
application/x-java-bean;version=1.2    JavaBeans       Yes
application/x-java-applet;version=1.1.3    Java Applet       Yes
application/x-java-bean;version=1.1.3    JavaBeans       Yes
application/x-java-applet;version=1.1.2    Java Applet       Yes
application/x-java-bean;version=1.1.2    JavaBeans       Yes
Java Plug-in

    File name: NPJava13.dll
    Java Plug-in 1.4.1 for Netscape Navigator (DLL Helper)

MIME Type    Description    Suffixes    Enabled
application/x-java-applet;version=1.3.1    Java Applet       Yes
application/x-java-bean;version=1.3.1    JavaBeans       Yes
application/x-java-applet;version=1.4    Java Applet       Yes
application/x-java-bean;version=1.4    JavaBeans       Yes
application/x-java-applet;version=1.4.1    Java Applet       Yes
application/x-java-bean;version=1.4.1    JavaBeans       Yes
Java Plug-in

    File name: NPJava32.dll
    Java Plug-in 1.4.1 for Netscape Navigator (DLL Helper)

MIME Type    Description    Suffixes    Enabled
application/x-java-applet;version=1.3    Java Applet       Yes
application/x-java-bean;version=1.3    JavaBeans       Yes
application/x-java-applet;version=1.2.2    Java Applet       Yes
application/x-java-bean;version=1.2.2    JavaBeans       Yes
application/x-java-applet;version=1.2.1    Java Applet       Yes
application/x-java-bean;version=1.2.1    JavaBeans       Yes
Java Plug-in

    File name: NPJPI141.dll
    Java Plug-in 1.4.1 for Netscape Navigator (DLL Helper)

MIME Type    Description    Suffixes    Enabled
application/x-java-applet;jpi-version=1.4.1    Java Applet       Yes
application/x-java-bean;jpi-version=1.4.1    JavaBeans       Yes
Java Plug-in

    File name: NPOJI610.dll
    Java Plug-in 1.4.1 for Netscape Navigator (DLL Helper)

MIME Type    Description    Suffixes    Enabled

Title: Re: java update problem
Post by: jlaak5 on June 12, 2008, 09:50:54 PM

Oh yeah,

I am running firefox, version 2.0.0.14 and my current java is jre 1.6.3

Don't know if that helps

Title: Re: java update problem
Post by: Broni on June 12, 2008, 10:30:56 PM

I don't see anything unusual...

Title: Re: java update problem
Post by: stevejohnson1958 on June 12, 2008, 10:36:58 PM

Better late than never...but I also feel a clean install would definitely fix the issue.

While it is a little time consuming...it would definitely fix the problem.  If you can back up everything you want to save...and either get the recovery software...or an operating system CD...do a fresh install.

To be perfectly honest...this is the first time I've ever run across a situation where the latest version of Java couldn't be installed...unless the download was corrupt...the operating system was corrupt...permission settings...or malware related.

Don't worry, though...I'll be attending the services. as well.

Good luck!

Title: Re: java update problem
Post by: jlaak5 on June 13, 2008, 06:48:36 AM

thanks saviour!!  I will look for you at the service :)

Title: Re: java update problem
Post by: Broni on June 13, 2008, 05:16:02 PM

Finally, some CH members meeting :)