Computer Hope

Hardware => Hardware => Topic started by: skyblue on March 10, 2009, 06:33:38 PM

Title: Asus Laptop
Post by: skyblue on March 10, 2009, 06:33:38 PM

Advice please
New lap top couple of weeks old been running ok,up to now
Then this morning tried to play a cd in the optical drive and its not their in my computer
had look in device manager and it seems ok drivers up to date
Tried the link below which seems to be the answer
but their are no upper or lower filters to delete.
Asus note book
Op vista home edition
optical drive :HL-DT-ST DVDRRAM GSA T5ON

http://support.microsoft.com/kb/929461

Title: Re: Asus Laptop
Post by: computeruler on March 10, 2009, 06:40:58 PM

Did you try a different disk?

Title: Re: Asus Laptop
Post by: Broni on March 10, 2009, 08:03:16 PM

Quote

New lap top couple of weeks old

Bring it back to the store.

Title: Re: Asus Laptop
Post by: computeruler on March 10, 2009, 08:04:31 PM

i was going to suggest that but I figured.. why do that if it might be something obvious you know?

Title: Re: Asus Laptop
Post by: Broni on March 10, 2009, 08:06:37 PM

If something doesn't work in 2 weeks old laptop, who is gonna pay for the repairs, when the warranty expires, and something is wrong again?

Title: Re: Asus Laptop
Post by: computeruler on March 10, 2009, 08:07:55 PM

But try a different disk and if that doesnt work take it back. I was going to say that after the OP tried a different disk because the disk just may be bad

Title: Re: Asus Laptop
Post by: Broni on March 10, 2009, 08:10:08 PM

True. We'll see, if the poster will come back, though...;D

Title: Re: Asus Laptop
Post by: computeruler on March 10, 2009, 08:13:02 PM

They have 220 posts... I think they might come back some day....

Title: Re: Asus Laptop
Post by: Broni on March 10, 2009, 08:14:43 PM

More, than one of them?.....LOL

Title: Re: Asus Laptop
Post by: skyblue on March 11, 2009, 01:06:32 AM

Yes i have tried different disk
It was bought over the internet so it would be as case of boxing it up and mailing back,
I thought my 1st option would be to ask the boffs on here 1st who have helped me on a number of occasions (220 post worth) ;D
After googling ,it seems a common fault on this particular optical device running on vista,So come on any ideas before i start boxing it ,i have thought of reinstall ,i have a recovery disk but again that is another of my last options
skyblue

Title: Re: Asus Laptop
Post by: patio on March 11, 2009, 11:35:04 AM

Make arrangements to just shio the optical drive back instead of the whole machine...

Title: Re: Asus Laptop
Post by: squall_01 on March 11, 2009, 11:40:37 AM

could try a simple repair

Title: Re: Asus Laptop
Post by: computeruler on March 11, 2009, 01:28:27 PM

And can you enlighten us what the repair may be? I wouldnt even repair it if its only 2 weeks old.  Do as patio said

Title: Re: Asus Laptop
Post by: squall_01 on March 11, 2009, 01:30:16 PM

vista repair like cp had a repair not sure though dont do vista but heard that there was such a thing.

Title: Re: Asus Laptop
Post by: computeruler on March 11, 2009, 01:31:26 PM

Uhh wow squall. Just wow thats all I have to say

Did you read the post?!?!?!! Their CD drive isnt working at all!

Title: Re: Asus Laptop
Post by: squall_01 on March 11, 2009, 01:34:02 PM

I understand that, just thought he may have tried something or such, attempting a lot of differnt things so sorry

Title: Re: Asus Laptop
Post by: computeruler on March 11, 2009, 01:34:53 PM

Why would he have tried a repair install  ??? ??? You confuse me

Title: Re: Asus Laptop
Post by: squall_01 on March 11, 2009, 01:37:16 PM

thought he got the drive fixed multi threads and post installs and tests an such.....  at the moment is what I am doing so if I got lost sorry....  :-\

Title: Re: Asus Laptop
Post by: Kurtiskain on March 11, 2009, 02:18:28 PM

What Squall meant was using the Vista installation Repair function...

That Drive name seems familiar, can you perhaps 'hot swap' this drive?
I.e remove it, replace it without shutting down?

Title: Re: Asus Laptop
Post by: squall_01 on March 11, 2009, 03:48:23 PM

to my knowdlge only usb is.  That is correct.

Title: Re: Asus Laptop
Post by: Kurtiskain on March 11, 2009, 03:51:57 PM

Not true :)

I have had two laptops now, that had a switch similar to the PCMCIA cards, that allowed you to remove the DVD Rom drive while you were using the laptop, and then replace it whenever you liked.

Title: Re: Asus Laptop
Post by: skyblue on March 12, 2009, 01:51:52 PM

Ok sorted nothing spectacular
Even though the optical drive wasn't in my computer and it wouldn't play disks,
I tried a few things after googling ,i went for the recovery cd that came with the computer,
and for reasons i don't know it worked '
The asus have a recovery disk that is exclusively to them
Insert disk and reboot pressing F9 and it installs giving 3 different options of reinstall i went for the first
skyblue

Title: Re: Asus Laptop
Post by: squall_01 on March 12, 2009, 02:02:26 PM

so it is working then?

Title: Re: Asus Laptop
Post by: skyblue on March 12, 2009, 02:27:23 PM

Yes thanks
skyblue

Title: Re: Asus Laptop
Post by: squall_01 on March 12, 2009, 02:31:50 PM

good to hear that