Computer Hope

Internet & Networking => Networking => Topic started by: fireloop on May 12, 2009, 09:50:27 PM

Title: Could not establish secure connection
Post by: fireloop on May 12, 2009, 09:50:27 PM

Hi, i'm not sure if this is the right place to ask this question but i am having problems installing an antivirus software. I get to the prompt where it asks you to enter your information but when i press next i get the following error:

A secure internet connection is required to activate the product(SSL Encrypted). This could not be established. Please address the following issues and repeat the product activation.
-Ensure that the internet can be accessed
-Ensure that the system date is correct
-If in use, check your modem connection
-Ensure that the application fact.exe can access the internet and is not blocked by a firewall

Can anyone help me with this problem?
Its a sony desktop computer PCV-RX650 with windows xp home edition service pack 3
pentium 4 cpu 1.6GHz
1GB of Ram

Title: Re: Could not establish secure connection
Post by: GlitchPC on May 13, 2009, 04:35:50 AM

What browser are you using and what's the name of the anti-virus software you're trying to install?

Title: Re: Could not establish secure connection
Post by: fireloop on May 13, 2009, 05:37:33 PM

Firefox and its avira antivir personal edition

Title: Re: Could not establish secure connection
Post by: Broni on May 13, 2009, 06:11:24 PM

Did you?

Quote

-Ensure that the internet can be accessed
-Ensure that the system date is correct
-If in use, check your modem connection
-Ensure that the application fact.exe can access the internet and is not blocked by a firewall

Title: Re: Could not establish secure connection
Post by: GlitchPC on May 13, 2009, 08:14:48 PM

Also, in your Firefox browser check the following...

Tools/Options/Advanced Encryption tab...make sure Use SSL 3.0 is checked.

Title: Re: Could not establish secure connection
Post by: fireloop on May 15, 2009, 08:42:30 PM

Yes i did check all the suggestions that program recommended i do. I was able to install the program by unchecking the "subscribe as a user" check box. Of course that does not mean the problem is fixed but at least i was able to install the software and i can now check if the computer has viruses, which i suspect it does.