Computer Hope

Hardware => Hardware => Topic started by: SoopaDoop on July 18, 2018, 08:57:42 PM

Title: Logitech C920 webcam code 43
Post by: SoopaDoop on July 18, 2018, 08:57:42 PM

I keep getting a code 43 device descriptor request failed with this device once every few days to every couple weeks. My webcam software (be it Skype or the Camera app on Windows 10) will not recognize that the webcam is attached until I unplug the webcam from the USB port and reinsert.

Restarting the computer does not help. Uninstalling the driver in device manager when this happens does not help.

The only thing that helps is unplugging the webcam and reinserting (could be the same USB port or another; doesn't matter).

I have tried plugging the webcam into a USB hub, as well as directly into the computer USB 3.0 ports and USB 2.0 ports. The problem reappears...
The problem also persists after a complete reinstall of the Windows OS from scratch.

Do you guys believe this is a webcam hardware issue or something with my computer? How do I even test something like this?

OS: Win 10 Pro 64 bit
CPU: Intel Core i5 4690
RAM: 16 GB Dual-Channel DDR3
Mobo: Gigabyte H97-Gaming 3
Graphics: NVIDIA GTX 970

Title: Re: Logitech C920 webcam code 43
Post by: SoopaDoop on July 25, 2018, 06:51:10 PM

Seems I've got a stumper!

Title: Re: Logitech C920 webcam code 43
Post by: Ajfer03 on August 03, 2018, 11:58:21 AM

Maybe try it on another pc?
If that fails, then the webcam has probably gone bad, or it is defected.

Title: Re: Logitech C920 webcam code 43
Post by: patio on August 03, 2018, 02:49:39 PM

Code 43 is a hardware failure...get a new cam

Title: Re: Logitech C920 webcam code 43
Post by: SoopaDoop on August 04, 2018, 08:17:59 AM

The cam is still under warranty so I am testing it on another PC to confirm if the problem remains (Logitech required this step). Do you think it is a hardware failure even if it occurs once every couple of weeks?

Title: Re: Logitech C920 webcam code 43
Post by: patio on August 04, 2018, 08:35:56 AM

Yes.

Title: Re: Logitech C920 webcam code 43
Post by: SoopaDoop on August 25, 2018, 04:41:11 PM

FWIW - I swapped the camera with the same model on a family member's Windows computer. It has been >1 month with no issue on either of our computers. How strange! I guess we can close the topic