Computer Hope
Software => Computer software => Topic started by: MikeEasy on January 04, 2014, 06:18:27 PM
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Hi all, im back again! :(
Just wondering if you guys can lend a helping hand!
So I got a new SanDisk Ultra Plus 256GB SSD and I had to re-install windows after installing the SSD. Windows 7 64-bit.
Anyway, when I am playing Dota 2, my computer bluescreen of deaths me. I am not entirely sure if it only happens when im playing dota 2, but that is the only time when it has happened so far.
I am not too familiar with the BSOD, just wondering if you guys could help me identify this problem. I am hoping that it is not my new SSD and maybe some type of minor corruption when installing windows.
I updated my SSD firmware and my graphics card drivers, but to no success! I also ran sfc/scannow in msconfig with equally no help.
So I used the program WhoCrashed and obtained my dumpfile stuff from the bluescreen of death.
Here is what it says:
Crash dump directory: C:\Windows\Minidump
Crash dumps are enabled on your computer.
On Sat 1/4/2014 4:18:09 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\010314-8829-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75BC0)
Bugcheck code: 0xA (0xFFFFFA800AD62278, 0x2, 0x0, 0xFFFFF80002CC9051)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Sat 1/4/2014 4:18:09 AM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0xA (0xFFFFFA800AD62278, 0x2, 0x0, 0xFFFFF80002CC9051)
Error: IRQL_NOT_LESS_OR_EQUAL
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Fri 1/3/2014 2:32:48 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\010214-8860-01.dmp
This was probably caused by the following module: hidclass.sys (HIDCLASS+0x5884)
Bugcheck code: 0x1E (0xFFFFFFFFC0000005, 0xFFFFF8800858B884, 0x0, 0xFFFFFFFFFFFFFFFF)
Error: KMODE_EXCEPTION_NOT_HANDLED
file path: C:\Windows\system32\drivers\hidclass.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hid Class Library
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
On Tue 12/17/2013 12:05:54 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\121613-8892-01.dmp
This was probably caused by the following module: tcpip.sys (tcpip+0x16D9A0)
Bugcheck code: 0x1E (0x0, 0x0, 0x0, 0x0)
Error: KMODE_EXCEPTION_NOT_HANDLED
file path: C:\Windows\system32\drivers\tcpip.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: TCP/IP Driver
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
Hopefully I posted in the correct place, any help would be great!
Thanks ComputerHope!
-Mike
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Try downloading Speccy (http://www.piriform.com/speccy/download) and then install the program. To post and publish a snapshot of your PC.
. In the Menu bar, click File -> Publish Snapshot
. Click Yes > then Copy to Clipboard
. On your next reply, right-click on a empty space and click Paste on reply box then click Post.
Download MiniToolBox (http://www.bleepingcomputer.com/download/minitoolbox/) and open/run the program.
When open, checkmark or select all options then click Go.
A notepad will open then copy-paste the report on your next reply.
Please go to C:\Windows\Minidump folder. Do you see any dmp logs from the folder? If yes, then read the instruction of the second paragraph below.If not, configure small memory dump debugging information under startup and recovery.
> Right-click My Computer and choose Properties.
> Go to Advanced System Settings - Advance Tab.
> Under Startup and Recovery, click Settings...
> Look for 'write debugging information' and use small memory dump
> Checkmark overwrite any existing file
If there are latest created minidumps under C:\Windows\Minidump folder, please post the latest dmp logs (atleast 5) by :
Note : If dmp logs from minidump folder is not allowed due to security or admin permission problem, disable UAC control temporarily
or see this link (http://windows.microsoft.com/en-ph/windows7/turn-user-account-control-on-or-off).
> Highlight (holding ctrl key) and choosing the dmp logs by hitting enter or left mouse click.
> Right-click and choose send to desktop.
> When on desktop, highlight all dmp logs and right-click and send to compressed zipped folder.
> Upload and share the link by registering here https://www.box.com/
* minidumps log sample 010613 - 16676 -01.dmp -> 01 is for month - 06 for day - 13 is for year.
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Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply
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Thanks for the detailed responses!
For Jason
Speccy Snap:
http://speccy.piriform.com/results/ib42OYsTz5JahjOQDqcYu1A
MiniToolBox:
MiniToolBox by Farbar Version: 18-12-2013
Ran by Mi (administrator) on 05-01-2014 at 11:43:49
Running from "C:\Users\Mi\Downloads"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
========================= Flush DNS: ===================================
Windows IP Configuration
Successfully flushed the DNS Resolver Cache.
========================= IE Proxy Settings: ==============================
Proxy is not enabled.
No Proxy Server is set.
"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================
========================= IP Configuration: ================================
Realtek PCIe GBE Family Controller = Local Area Connection (Connected)
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
reset
set global icmpredirects=enabled
popd
# End of IPv4 configuration
Windows IP Configuration
Host Name . . . . . . . . . . . . : Michael
Primary Dns Suffix . . . . . . . : Michael
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : Michael
gateway.2wire.net
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 50-46-5D-59-86-7F
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::754c:b1d9:35f3:be49%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.99(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Sunday, January 05, 2014 11:39:14 AM
Lease Expires . . . . . . . . . . : Monday, January 06, 2014 11:39:14 AM
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DHCPv6 IAID . . . . . . . . . . . : 240141917
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-31-D5-E6-50-46-5D-59-86-7F
DNS Servers . . . . . . . . . . . : 192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter isatap.gateway.2wire.net:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:cb1:27ef:3f57:fe9c(Preferred)
Link-local IPv6 Address . . . . . : fe80::cb1:27ef:3f57:fe9c%13(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
Server: homeportal
Address: 192.168.1.254
Name: google.com
Addresses: 2607:f8b0:4002:c07::71
74.125.196.138
74.125.196.101
74.125.196.102
74.125.196.100
74.125.196.139
74.125.196.113
Pinging google.com [74.125.196.139] with 32 bytes of data:
Reply from 74.125.196.139: bytes=32 time=53ms TTL=39
Reply from 74.125.196.139: bytes=32 time=53ms TTL=39
Ping statistics for 74.125.196.139:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 53ms, Maximum = 53ms, Average = 53ms
Server: homeportal
Address: 192.168.1.254
Name: yahoo.com
Addresses: 98.138.253.109
206.190.36.45
98.139.183.24
Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=83ms TTL=46
Reply from 98.139.183.24: bytes=32 time=104ms TTL=46
Ping statistics for 98.139.183.24:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 83ms, Maximum = 104ms, Average = 93ms
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
11...50 46 5d 59 86 7f ......Realtek PCIe GBE Family Controller
1...........................Software Loopback Interface 1
12...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
13...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.254 192.168.1.99 20
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.99 276
192.168.1.99 255.255.255.255 On-link 192.168.1.99 276
192.168.1.255 255.255.255.255 On-link 192.168.1.99 276
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.99 276
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.99 276
===========================================================================
Persistent Routes:
None
IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
13 58 ::/0 On-link
1 306 ::1/128 On-link
13 58 2001::/32 On-link
13 306 2001:0:9d38:6ab8:cb1:27ef:3f57:fe9c/128
On-link
11 276 fe80::/64 On-link
13 306 fe80::/64 On-link
13 306 fe80::cb1:27ef:3f57:fe9c/128
On-link
11 276 fe80::754c:b1d9:35f3:be49/128
On-link
1 306 ff00::/8 On-link
13 306 ff00::/8 On-link
11 276 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================
Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
========================= Event log errors: ===============================
Application errors:
==================
Error: (01/05/2014 11:41:01 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (01/04/2014 08:06:27 PM) (Source: CltMngSvc) (User: )
Description: CltMngSvcServiceMain Version 2. (Error: 87)
Error: (01/04/2014 08:04:03 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (01/04/2014 07:49:06 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.
Error: (01/04/2014 07:47:43 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.
Error: (01/04/2014 07:47:42 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.
Error: (01/04/2014 07:47:39 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.
Error: (01/04/2014 07:41:25 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (01/04/2014 07:17:54 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (01/03/2014 11:21:26 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
System errors:
=============
Error: (01/04/2014 07:48:05 PM) (Source: Service Control Manager) (User: )
Description: The pcregservice Service service is marked as an interactive service. However, the system is configured to not allow interactive services. This service may not function properly.
Error: (01/04/2014 00:48:43 AM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for Start with the following error:
%%5
Error: (01/04/2014 00:48:43 AM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for Start with the following error:
%%5
Error: (01/03/2014 11:19:37 PM) (Source: BugCheck) (User: )
Description: 0x0000000a (0xfffffa800ad62278, 0x0000000000000002, 0x0000000000000000, 0xfffff80002cc9051)C:\Windows\MEMORY.DMP010314-8829-01
Error: (01/03/2014 11:19:35 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 11:17:37 PM on ?1/?3/?2014 was unexpected.
Error: (01/02/2014 09:34:23 PM) (Source: BugCheck) (User: )
Description: 0x0000001e (0xffffffffc0000005, 0xfffff8800858b884, 0x0000000000000000, 0xffffffffffffffff)C:\Windows\MEMORY.DMP010214-8860-01
Error: (01/02/2014 09:34:22 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 9:32:31 PM on ?1/?2/?2014 was unexpected.
Error: (01/02/2014 04:42:22 PM) (Source: Service Control Manager) (User: )
Description: The Util Higher Aurum service failed to start due to the following error:
%%1053
Error: (01/02/2014 04:42:22 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Util Higher Aurum service to connect.
Error: (01/02/2014 04:41:52 PM) (Source: Service Control Manager) (User: )
Description: The Update Higher Aurum service failed to start due to the following error:
%%1053
Microsoft Office Sessions:
=========================
Error: (01/05/2014 11:41:01 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (01/04/2014 08:06:27 PM) (Source: CltMngSvc)(User: )
Description: CltMngSvcServiceMain Version 2. (Error: 87)
Error: (01/04/2014 08:04:03 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (01/04/2014 07:49:06 PM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestC:\Users\Mi\Downloads\SoftonicDownloader_for_bluescreenview.exe
Error: (01/04/2014 07:47:43 PM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestC:\Users\Mi\Downloads\SoftonicDownloader_for_bluescreenview.exe
Error: (01/04/2014 07:47:42 PM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestC:\Users\Mi\Downloads\SoftonicDownloader_for_bluescreenview.exe
Error: (01/04/2014 07:47:39 PM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestC:\Users\Mi\Downloads\SoftonicDownloader_for_bluescreenview.exe
Error: (01/04/2014 07:41:25 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (01/04/2014 07:17:54 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (01/03/2014 11:21:26 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
=========================== Installed Programs ============================
7-Zip 9.20 (x64 edition) (Version: 9.20.00.0)
AMD Accelerated Video Transcoding (Version: 13.15.100.31008)
AMD APP SDK Runtime (Version: 10.0.844.5)
AMD Catalyst Control Center (Version: 2013.1008.932.15229)
AMD Catalyst Install Manager (Version: 8.0.915.0)
AMD Drag and Drop Transcoding (Version: 2.00.0000)
AMD Fuel (Version: 2013.1008.932.15229)
AMD Media Foundation Decoders (Version: 1.0.81008.0920)
AMD Steady Video Plug-In (Version: 2.06.0000)
Apple Application Support (Version: 2.3.6)
Apple Mobile Device Support (Version: 7.0.0.117)
Apple Software Update (Version: 2.1.3.127)
Asmedia ASM104x USB 3.0 Host Controller Driver (Version: 1.16.10.0)
AVG 2014 (Version: 14.0.3658)
AVG 2014 (Version: 14.0.4259)
AVG 2014 (Version: 2014.0.4259)
Bastion
Bonjour (Version: 3.0.0.10)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Graphics Previews Common (Version: 2013.1008.932.15229)
Catalyst Control Center InstallProxy (Version: 2013.1008.932.15229)
Catalyst Control Center Localization All (Version: 2013.1008.932.15229)
CCC Help Chinese Standard (Version: 2013.1008.0931.15229)
CCC Help Chinese Traditional (Version: 2013.1008.0931.15229)
CCC Help Czech (Version: 2013.1008.0931.15229)
CCC Help Danish (Version: 2013.1008.0931.15229)
CCC Help Dutch (Version: 2013.1008.0931.15229)
CCC Help English (Version: 2013.1008.0931.15229)
CCC Help Finnish (Version: 2013.1008.0931.15229)
CCC Help French (Version: 2013.1008.0931.15229)
CCC Help German (Version: 2013.1008.0931.15229)
CCC Help Greek (Version: 2013.1008.0931.15229)
CCC Help Hungarian (Version: 2013.1008.0931.15229)
CCC Help Italian (Version: 2013.1008.0931.15229)
CCC Help Japanese (Version: 2013.1008.0931.15229)
CCC Help Korean (Version: 2013.1008.0931.15229)
CCC Help Norwegian (Version: 2013.1008.0931.15229)
CCC Help Polish (Version: 2013.1008.0931.15229)
CCC Help Portuguese (Version: 2013.1008.0931.15229)
CCC Help Russian (Version: 2013.1008.0931.15229)
CCC Help Spanish (Version: 2013.1008.0931.15229)
CCC Help Swedish (Version: 2013.1008.0931.15229)
CCC Help Thai (Version: 2013.1008.0931.15229)
CCC Help Turkish (Version: 2013.1008.0931.15229)
ccc-utility64 (Version: 2013.1008.932.15229)
Connect DLC 5 Toolbar for IE (Version: 6.17.2.8)
Counter-Strike: Source
CPUID HWMonitor 1.24
DAEMON Tools Lite (Version: 4.48.1.0347)
Dota 2
Google Chrome (Version: 65.156.32831)
Google Update Helper (Version: 1.3.22.3)
Higher Aurum 2013.11.07.204308 (Version: 2013.11.07.204308)
iTunes (Version: 11.1.3.8)
Magicka
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Microsoft .NET Framework 4.5 (Version: 4.5.50709)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 (Version: 11.0.50727.1)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 (Version: 11.0.50727.1)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727 (Version: 11.0.50727)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727 (Version: 11.0.50727)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727 (Version: 11.0.50727)
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727 (Version: 11.0.50727)
Microsoft XNA Framework Redistributable 3.1 (Version: 3.1.10527.0)
MSI Afterburner 2.3.1 (Version: 2.3.1)
Mumble 1.2.4 (Version: 1.2.4)
PAYDAY 2
PlanetSide 2
Realtek Ethernet Controller Driver (Version: 7.61.612.2012)
SanDisk SSD Toolkit 1.0.0.1 (Version: 1.0.0.1)
Skype Click to Call (Version: 6.13.13771)
Skype™ 6.11 (Version: 6.11.102)
Speccy (Version: 1.24)
Steam (Version: 1.0.0.0)
Torchlight II
Update for Microsoft .NET Framework 4.5 (KB2750147) (Version: 1)
Update for Microsoft .NET Framework 4.5 (KB2805221) (Version: 1)
Update for Microsoft .NET Framework 4.5 (KB2805226) (Version: 1)
Visual Studio 2012 x64 Redistributables (Version: 14.0.0.1)
Visual Studio 2012 x86 Redistributables (Version: 14.0.0.1)
VLC media player 2.1.1 (Version: 2.1.1)
WhoCrashed 5.00
========================= Devices: ================================
========================= Memory info: ===================================
Percentage of memory in use: 37%
Total physical RAM: 8121.75 MB
Available physical RAM: 5086.53 MB
Total Pagefile: 16241.67 MB
Available Pagefile: 12648.55 MB
Total Virtual: 4095.88 MB
Available Virtual: 3957.07 MB
========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:238.47 GB) (Free:139.27 GB) NTFS
2 Drive d: (Plan B) (Fixed) (Total:465.66 GB) (Free:460.37 GB) NTFS
========================= Users: ========================================
User accounts for \\MICHAEL
Administrator Guest Mi
========================= Minidump Files ==================================
No minidump file found
========================= Restore Points ==================================
10-12-2013 05:06:36 Windows Update
11-12-2013 19:50:04 Windows Update
12-12-2013 02:54:08 Windows Update
13-12-2013 16:37:57 Windows Update
14-12-2013 04:57:45 Windows Update
17-12-2013 00:43:54 Device Driver Package Install: DT Soft Ltd System devices
26-12-2013 20:10:16 Scheduled Checkpoint
02-01-2014 23:29:25 Scheduled Checkpoint
**** End of log ****
MiniDump Logs from Box:
https://app.box.com/s/qxkvisnt7lfb96mjdkfx
For Allan
==================================================
Dump File : 010314-8829-01.dmp
Crash Time : 1/3/2014 11:18:09 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : fffffa80`0ad62278
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`02cc9051
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18247 (win7sp1_gdr.130828-1532)
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\010314-8829-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 276,072
Dump File Time : 1/3/2014 11:19:35 PM
==================================================
==================================================
Dump File : 010214-8860-01.dmp
Crash Time : 1/2/2014 9:32:48 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff880`0858b884
Parameter 3 : 00000000`00000000
Parameter 4 : ffffffff`ffffffff
Caused By Driver : HIDCLASS.SYS
Caused By Address : HIDCLASS.SYS+5884
File Description : Hid Class Library
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18199 (win7sp1_gdr.130702-1534)
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\010214-8860-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 319,144
Dump File Time : 1/2/2014 9:34:22 PM
==================================================
==================================================
Dump File : 121613-8892-01.dmp
Crash Time : 12/16/2013 7:05:54 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000000
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+16d9a0
File Description : TCP/IP Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : x64
Crash Address : ntoskrnl.exe+75b90
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\121613-8892-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 276,072
Dump File Time : 12/16/2013 7:07:23 PM
==================================================
Thanks a lot guys!
-
1) Did you use an original, retail Windows dvd?
2) From where did you get the graphics driver and did you have the problem before you updated it?
2) Please look in device manager. Are there any yellow or red symbols?
3) Download and install the latest chipset driver for your system. Also look for a bios update.
4) And yes, in the end it could be your SSD. Quite simply, some systems don't like them.
-
1) I am using a cracked version of Windows, everything updates fine and it has been put on multiple machines with no errors. But I was using a genuine copy of windows before the SSD re-install.
2) Graphics Drivers from AMD website, and there was no problem until re-installation of windows for the SSD.
3) No Alerts in Device Manager
4) Where can i find chipset drivers/BIOS Update??
5) Any other solutions if it is indeed the SSD?
- Mike
-
Yeah, the Speccy report indicates it is not a legitimate version of Windows which is why I asked. I'm sorry, but we are unable to assist you any further and I have to lock the thread.