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Microsoft => Microsoft Windows => Windows XP => Topic started by: ovin on December 20, 2008, 01:16:10 PM

Title: Registry error when uninstalling Symantec Client Security
Post by: ovin on December 20, 2008, 01:16:10 PM

Back home my brother tried to uninstall Symantec Client Security from a desktop running XP, but was unable to find an easy way to do so. He followed a set of instructions online that had him make changes to the registry. Unfortunately, one of these changes messed something up, and now every time I right-click on an icon in a folder/desktop, an installation wizard for Symantec comes up. The right-click menu will not show up until I cancel the installation.

I've tried letting the installation continue, but it only freezes the task bar. I've also tried downloading Symantec Client Security and installing it again, but the wizard quits saying there was an error that did not allow it to finish and gives me no more information as the nature of the problem. Worst of all, this happened a couple of months ago, and my brother says he doesn't remember what instructions he followed online, so I don't even know what registry entries he changed  >:(.

If anyone could let me know how I can stop the installer from booting every time I right click on an icon, I would be very grateful. I know this might be a tall order since I know little else about what caused the problem other than a faulty change in the registry. Any help is appreciated.

Title: Re: Registry error when uninstalling Symantec Client Security
Post by: fgdn17 on December 20, 2008, 02:07:26 PM

find your version here:(using system information may help here)

http://service1.symantec.com/SUPPORT/ent-security.nsf/ppfdocs/2002031914291648

then go through ALL the steps again...

Good Luck

Title: Re: Registry error when uninstalling Symantec Client Security
Post by: patio on December 20, 2008, 04:53:10 PM

From our Archives... (http://www.computerhope.com/forum/index.php/topic,34939.0.html)

Warning : If this machine is running Ghost as a backup solution dis-regard the advice in the above link...

Title: Re: Registry error when uninstalling Symantec Client Security
Post by: patio on December 20, 2008, 05:40:30 PM

And ? ?

Title: Re: Registry error when uninstalling Symantec Client Security
Post by: patio on December 20, 2008, 09:33:51 PM

It is a set of steps for removing Symantec products. Norton just happens to be one of them.

Title: Re: Registry error when uninstalling Symantec Client Security
Post by: evilfantasy on December 20, 2008, 09:36:08 PM

What's new in Symantec Client Security 3.1 (http://service1.symantec.com/SUPPORT/ent-security.nsf/ppfdocs/2006021515052848)

Quote

Product(s) *covered: Symantec AntiVirus 10.1, Symantec Client Firewall 8.7, Symantec Client Security 3.1

You can get the universal uninstaller (Norton Removal Tool ) here http://fileforum.betanews.com/search?search=norton+removal+tool

Title: Re: Registry error when uninstalling Symantec Client Security
Post by: evilfantasy on December 20, 2008, 09:52:14 PM

I think the title of the post patio linked to should be changed from How To Remove The Norton Virus to How To Remove Norton Antivirus

Title: Re: Registry error when uninstalling Symantec Client Security
Post by: patio on December 21, 2008, 09:35:08 AM

Quote from: evilfantasy on December 20, 2008, 09:52:14 PM

I think the title of the post patio linked to should be changed from How To Remove The Norton Virus to How To Remove Norton Antivirus

Actually i did that in fun...... 8)