Computer Hope
Microsoft => Microsoft Windows => Windows Vista and 7 => Topic started by: peepee77 on July 29, 2017, 07:21:01 AM
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Hi.
When using my laptop, I use my Samsung Galaxy s5's 3g to connect to the internet via bluetooth tether. I do it all the time. I've done it for ages. Suddenly, when I try to connect, I get "An unexpected error occurred. Please contact your system administrator." So I click to troubleshoot the device and it tells me that the driver for bluetooth peripheral device is not installed. I click to apply fix but I just end up with no driver found and a whole bunch of crap. I've attached the troubleshooting details. I'd be grateful if someone could walk me through what I need to do to fix it.
I tried system restore but it didn't help.
My os is Windows 7 Home Premium sp1.
Laptop is HP ProBook 450 G2 64-bit.
Phone is Samsung Galaxy S5 (SM-G900I) with android 6.0.1
[attachment deleted by admin to conserve space]
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The drivers should be from HP...not Windows.
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Why do you want to tether via Bluetooth instead of WiFi?
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Sometimes a Bluetooth tether just works better.
Questions.
The HP is the host? It has the-Internet and shares via Bluetooth?
Does the Galaxy do it with any other laptop or desktop?
Is this in a business with a group policy?
Does your group have have a ban on Internet sharing?
About Wi-Fi:
Yes, using windows you can also share Internet via Wi-Fi by making a wireless thing a l"Hot Spot". That might be workaround if Bluetooth will not work.
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Firstly, thank you all for taking the time to reply. I really appreciate it.
To answer your questions:
The Galaxy phone is the host. I use the phone's 3g internet and share it with the HP laptop.
The Galaxy phone doesn't share internet with any other laptop or desktop.
It isn't a business with a group policy. It's my personal laptop at home. There's no ban on internet sharing.
Regarding Wi-Fi: To be honest, I've never tried it because I don't understand a lot about it (don't laugh!). I assume that if I activate the hotspot from my Galaxy, my laptop will scan and find it... I'll try it right now.
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I tried Wi-Fi hotspot and it's working! Faster as well. For some reason I thought it would be difficult. A bit of technophobia, perhaps. ;)
Again, thanks for bothering to help. :-*
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Glad you got it to work. :)
How do you like the Galaxy?
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My rooted s5 is great. It isn't the latest phone but I find it really logical so I'm not scared to mess around and tinker with it a bit. My last s5 died after many years of awesomeness so I found another on ebay for au$200. I'm completely happy with it. :)