Computer Hope

Internet & Networking => Networking => Topic started by: mid_dreamer on July 24, 2008, 10:11:19 PM

Title: internet says connected... however it's not.
Post by: mid_dreamer on July 24, 2008, 10:11:19 PM
amd athlon 64 x2 5000+ running windows xp

has a msi wireless g turbo card (pci)

had zonealarm but got rid of it after reading about it's problems from the 9th of july.  I have a laptop and another computer that are connecting to the internet with no problems.... however my main desktop isn't.  It says i'm connected with very good signal.... but no internet.  I've pinged www.google.com and my laptop with no apparent problems.  I've deleted and reinstalled the drivers for the wireless card.  It seems to be sending packets just fine but is having problems receiving them.  Majority of frames received have crc errors.  I have also tried registry cleaners, virus checkers, and spyware checkers.  I did a system restore back to july 1st when I know my internet was working.  I was on vacation for a couple weeks and was having problems a couple days before i left.  I couple people were messing with it while I was gone trying to figure this out also.  Any clues will be appreciated.

Thanks
Title: Re: internet says connected... however it's not.
Post by: mid_dreamer on July 24, 2008, 11:15:51 PM
I just ran a network diagnostic for windows xp and at the bottom it says HTTPS error 12057 connecting to www.microsoft.com and www.passport.com followed by could not make an HTTPS connection.  Any clues?
Title: Re: internet says connected... however it's not.
Post by: jamesj2001 on July 25, 2008, 07:17:57 AM
If you can ping google, it's probably a browser problem.  Try a different browser to make sure.
Title: Re: internet says connected... however it's not.
Post by: diablo416 on July 25, 2008, 07:45:36 AM
why are you using https? , try connecting with http .. some websites may not support secure
Title: Re: internet says connected... however it's not.
Post by: Broni on July 25, 2008, 05:52:34 PM
What browser are you using? Did you try another browser?
Title: Re: internet says connected... however it's not.
Post by: mid_dreamer on July 26, 2008, 06:55:41 PM
I've tried it on my main browser (firefox) and ie7.  I think someone deleted some of my windows network settings or something.  my home page is www.google.com and it doesn't load even though it pings through.
Title: Re: internet says connected... however it's not.
Post by: Broni on July 26, 2008, 07:04:19 PM
Turn off computer. Disconnect router, and modem from power source for 30 seconds.
Power them back on.
Restart computer.

If that doesn't work, bypass router, and connect computer straight to the modem.

If that doesn't work...
Go Start>Run, type in:
cmd
Click OK.

In Command Prompt window, type in following commands, and hit Enter after each one:
ipconfig /flushdns
ipconfig /registerdns
ipconfig /release
ipconfig /renew


Restart computer.

If that doesn't work...
Go Start>Run, type in:
cmd
Click OK.

At Command Prompt, type in:
netsh int ip reset reset.log
Hit Enter.
Type in:
netsh winsock reset catalog
Hit Enter.

Restart computer.


If that doesn't work...
Download, install, and run LSP-Fix: http://www.cexx.org/lspfix.htm
Restart computer, and see, if it helped.
If not...
Download, install, and run WinSockFix: http://www.softpedia.com/get/Tweak/Network-Tweak/WinSockFix.shtml
Restart computer, and check again.
Title: Re: internet says connected... however it's not.
Post by: mid_dreamer on July 26, 2008, 08:06:15 PM
ok i've done everything except the downloads and still nothing.  I'm sending lots of information but hardly getting anything back.  My limewire seems to work just fine however no web pages are working and my world of warcraft isn't either.  I'm gonna try the downloads and repost after.
Title: Re: internet says connected... however it's not.
Post by: Broni on July 26, 2008, 08:11:17 PM
OK.
Title: Re: internet says connected... however it's not.
Post by: mid_dreamer on July 26, 2008, 08:52:09 PM
ok i tried both of the programs.  the first one saw no errors and fixed nothing and the second one tried repairing the connection then rebooted..... and i still the the same problem.  I'm starting to get frustrated.
Title: Re: internet says connected... however it's not.
Post by: Broni on July 26, 2008, 09:00:50 PM
What happens when you hardwire laptop straight to the modem, bypassing router?
Title: Re: internet says connected... however it's not.
Post by: mid_dreamer on July 26, 2008, 09:16:53 PM
i'm on my laptop right now it's fine.  i't my desktop that's not working.  I'm on a wi-fi network.
Title: Re: internet says connected... however it's not.
Post by: Broni on July 26, 2008, 09:30:19 PM
Oh, OK. How is desktop connected, then? Wirelessly, or hardwired? Through router? Did you try to bypass router?
Title: Re: internet says connected... however it's not.
Post by: mid_dreamer on July 26, 2008, 09:37:06 PM
wirelessly with an msi wireless - g card.  It says it's connected with very good signal strength but i can't connect to the internet.  I can with limewire though.  But with nothing else.  I'm only using the windows firewall and i've set it to allow firefox and ie7, but they can't connect.
Title: Re: internet says connected... however it's not.
Post by: Broni on July 26, 2008, 09:39:31 PM
Hardwire it straight to the modem.
Sometimes, when router is going south, this is what happens.
Title: Re: internet says connected... however it's not.
Post by: mid_dreamer on July 26, 2008, 09:47:16 PM
i'm not using a modem..... i'm connecting to a wi-fi signal with a wireless card.  The laptop i'm using is doing the same with no problems and my other computer in my daughter's room too.  we have three computers with the same setup and only my main desktop is having problems.  It started with the windows update that messed up zone alarms back on july 9th.  I read up on the update and decided to get rid of zone alarms all together.  But now I still can't access the web.
Title: Re: internet says connected... however it's not.
Post by: Broni on July 26, 2008, 09:54:43 PM
Quote
i'm connecting to a wi-fi signal
...coming from where? A neighbour?

I'd also try to reinstall the latest ZA version (disable Windows firewall, if this is what you're using), and see, if this will fix the problem.
Title: Re: internet says connected... however it's not.
Post by: mid_dreamer on July 26, 2008, 09:58:08 PM
either a neighbor or the business park nearby.  And I can't seem to find my zonealarm disk that i had or my windows xp disk.  Go figure huh.  Is there a way that you can try to connect with my computer and see if you can find anything wrong with it?
Title: Re: internet says connected... however it's not.
Post by: Broni on July 26, 2008, 10:01:57 PM
Quote
Is there a way that you can try to connect with my computer and see if you can find anything wrong with it?
Not really, but we're having an issue of stealing someone else's internet connection, so I don't think, I can help you anymore.
It's most likely against this board rules.
Title: Re: internet says connected... however it's not.
Post by: mid_dreamer on July 26, 2008, 10:05:06 PM
ok well thank you for your help.
Title: Re: internet says connected... however it's not.
Post by: Broni on July 26, 2008, 10:07:42 PM
Sure thing :)
Title: Re: internet says connected... however it's not.
Post by: mid_dreamer on July 26, 2008, 10:16:56 PM
I do have a question though.  i live a block away from a starbucks and a library in the other direction.  both have wi-fi hot spots.  If i'm connecting to either of them from my house.... is it any different from taking my laptop down there to connect?
Title: Re: internet says connected... however it's not.
Post by: Broni on July 26, 2008, 10:21:31 PM
This is the only idea, that comes up to my mind:
Quote
I'd also try to reinstall the latest ZA version (disable Windows firewall, if this is what you're using), and see, if this will fix the problem.
Title: Re: internet says connected... however it's not.
Post by: mid_dreamer on July 26, 2008, 10:23:56 PM
well i would but i've lost my disk....   :(   I'll just go buy another copy tomorrow and see if it works.  Thanks for the help though.
Title: Re: internet says connected... however it's not.
Post by: Broni on July 26, 2008, 10:29:43 PM
Isn't ZA firewall free, or you had a whole suite?
Title: Re: internet says connected... however it's not.
Post by: mid_dreamer on July 26, 2008, 10:41:32 PM
yeah i had pro
Title: Re: internet says connected... however it's not.
Post by: mid_dreamer on July 26, 2008, 10:45:55 PM
ok... another question.  I just went to add/remove programs - add/remove windows components - internet information services and clicked world wide web services and tried to continue but since i don't have my xp disk i can't.  Could this possibly be an issue?
Title: Re: internet says connected... however it's not.
Post by: Broni on July 27, 2008, 08:56:43 AM
Quote
clicked world wide web services
Those are probably internet connection offers from different companies. It usually comes preinstalled on computers.