Computer Hope

Software => Computer viruses and spyware => Topic started by: Penguinboy68 on March 16, 2009, 08:41:12 AM

Title: My computer is frozen
Post by: Penguinboy68 on March 16, 2009, 08:41:12 AM

Okay so everytime I turn on my computer it freezes after the startup screen. . Right before this all happened I was trying to remove malware. Theres nothing I can do and I need help.

Title: Re: My computer is frozen
Post by: Zylstra on March 16, 2009, 09:52:32 AM

Hello, Again  :)
Were you able to boot to Safemode?
Instructions on how to enter Safe Mode are located here:
http://www.computerhope.com/issues/chsafe.htm

Title: Re: My computer is frozen
Post by: Penguinboy68 on March 16, 2009, 10:09:58 AM

Yes. I got to the system restore. I picked the date to restore back to but nothing happens after i press next.

Title: Re: My computer is frozen
Post by: Zylstra on March 17, 2009, 09:03:55 AM

When you press F8 to enter safemode, instead of selecting "SafeMode" Try using "Last Known Good Configuration".
This is a system restore feature, and it will only select the last configuration where the system was running.

Title: Re: My computer is frozen
Post by: Penguinboy68 on March 17, 2009, 10:15:41 AM

I tried that and everything loads but as soon as i click on something it freezes so yeahhh