Computer Hope
Software => Computer software => Topic started by: wonderer on April 02, 2005, 09:35:35 AM
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Having trouble accessing my email in Yahoo through Netscape 7.0 even though I am putting in the right username and password. They said to ask for a new password, but when I submitted the birthdate and zip code, it rejected that, too! :(
The Help said to "clear cookies" or "clear cache". What does that have to do with retrieving email? I can retrieve it using Internet Explorer browser.
Don't know what "clear cookies and cache" means or where to find them ...they didn't give a clue. :)
Thanks a lot for any help.
W
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Bring up IE, then click Tools, then Internet Options. From the screen presented, click Delete Cookies and Clear History. Cookies are just little text files that hold information for a particular site. They can be a pain, but they also hold info like sign-ons to sites so you don't have to sign in everytime. The history (cache) maintains a list of all the sites you've been to. For privacy reasons, cleaning out this does no harm and is actually recommended.
Your cookies and/or history could be corrupt. Cleaning them out will allow you to reset them.
Hope this helps.
8)
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Sidewinder
Did as you suggested and went back in Netscape to try and retrieve...still not recognizing my password for Yahoo mail.
I can retrieve and send in Internet Explorer though.
Any other ideas how to reset password in Netscape?
Isn't there a question I answered that they can verify and reset from that?
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Hay, Sidewinder
I went into Tools in Netscape and "unblocked" cookies. It said cookies couldn't be blocked for that site or something. After I did that, I was able to get into my email.
Does that mean I can't block any cookies in Yahoo?
Under Privacy and Security settings it gives you options on
cookies. Apparently, I changed those and it affected getting email in Yahoo. Hmmm.
W
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IE works the same way. If you block cookies, you can't access.