Computer Hope
Microsoft => Microsoft Windows => Windows XP => Topic started by: IllinoisWayne on December 08, 2009, 06:51:48 PM
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I built a computer for a friend of mine about a year ago. Just recently, the two DVD/CD drives stopped working. They do not appear under My Computer, but if I look in CMOS, they show up as Master and Slave on the Primary IDE.
When I look in Device Manager (Windows XP Home SP3), the Primary and Secondary IDE Channels each has two entries, and all four entries have a yellow circle with an exclamation mark in it. I deleted those four entries, rebooted the computer, and they reinstalled, but still no good - the yellow circles reappeared. I have tried running in Safe Mode, and still cannot access the drives. I also reinstalled the chipset drivers on the Asus motherboard.
It appears that maybe something is corrupted in Windows, but I’m not sure how to fix it. I put in the original Windows CD and went to the Repair option, and at that point, using the Command Prompt, I can see both drives are there.
Any idea what is going on and how I can get this working again.
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Right click on any Channel, click "Properties", then "Advanced settings" tab. Does it show PIO mode?
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My Primary IDE Channel (I have nothing connected to the Secondary Channel but it has the same symptoms), Devices 0 and 1 both show a Device Type of Auto Detect, Transfer Mode of DMA if Available, and Current Transfer Mode as Not Applicable.
Not sure what PIO Mode is all about, but I tried that setting and shut off Auto Detect. After booting back up, everything had changed back to what I listed above.
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In Device Manager right clik the CDRom drive and select uninstall/remove...
You will recieve a warning...ignore it and re-boot.