Computer Hope
Other => Other => Topic started by: Anonymous on June 24, 2005, 05:01:03 PM
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This is my problem when when i try to open my desktop folder or my favorites folder in my local disk this pops up
C:/Documents and settings/Owner/Desktop is not accessible
Access is denied
C:/Documents and settings/Owner/Favorites is not accessible
Access is denied
(Note: I use win XP)
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Are you logged on as Admin or Owner or something else?
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im loged on as owner computer administrator.
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Just to be sure, when you hit Ctrl+Alt+Del, the screen you see says something like
Owner is logged on as BlahBlahBlah/Owner
and in Start>Settings>Control Panel>Users&Passwords
Owner is in the Admin group?
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im 100% sure im the owner ;D btw i did a system recovery like a week ago
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Owner is logged on as BlahBlahBlah/Owner
I take that as a 'yes'.
Owner is in the Admin group?
I take that as a 'Yes'.
OK, moving right along, scan your computer. :)
http://www.pandasoftware.com/activescan/
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ok tryed to scan it but it just kept saying there was a error and it couldnt do it btw i cannt download anything
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ok tryed to scan it but it just kept saying there was a error and it couldnt do it btw i cannt download anything
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Ok tryed to scan it but it just kept saying there was a error and it couldnt do it btw i cannt download anything .
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Crono..... Why was it necessary to do a system restore .......were you trying to get rid of a virus or trojan ?
Which anti virus software do you have installed and is it up to date ?
Let us know
dl65 ::)
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Can you restart in safe mode with networking then try and access the free scan site above?
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how do you put the comp on safe mode
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As it boots, tap the F8 key.
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BTW, the reason I asked you to do the online scan is because that site is updated many times a day with new virus signatures.
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Crono........
Why was it necessary to do a system restore
This may hold the key to your issue
let us know
dl65 ::)
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i did it beacuse i downloded zone alarm pro on my comp from downloads .com then when it restarted after i downloded it on my comp my screen just said would you like to start zone alarm and anything i did after that the screen was just blank exept for my wallpaper if i knew how to use safe mode i might have been able to uninstall zone alarm thats how it started.
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Crono..... So when you removed Z/A how did you remove it ? Did you use Add/Remove programs in the control Panel or did you attempt to delete it from somewhere else ?
let us know
dl65 ::)
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no i couldnt delete it so i system restored the comp.
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Yes I understand , but did you attempt to delete it ?
dl65 ::)
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on my comp before i system restored i wouldnt let me do anything after i said no or yes to turn it on the onlything that was there was my wall paper when i right clicked it didnt do anything it was like it was frozen but i could still move my mouse arrow.
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Crono ....Was your system restore successful ?
dl65 ::)
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Crono......When you rebooted into safe mode as Fed suggested ...where you able to run a scan ?
Dl65 ::)
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the system restore was a sucsses but it left alot of errors on my comp and yes i can scan my comp with the thing that fed told me to do and this is how it started
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Crono.....Whoa ...there big fella .........You did the system restore a week ago ...... Fed suggested using Panda about an hour ago ..... We are trying to help you . "fed told me to do and this is how it started "
That cant be correct unless I'm missing something
dl65 ::)
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So now it's my fault :o :-[
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um i dont know what your talking about but i found this site today. ;D
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Back to business, did the Panda scan show up anything?
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Crono...... Read what you posted ....
Posted by: Crono Posted on: Today at 7:22pm
the system restore was a sucsses but it left alot of errors on my comp and yes i can scan my comp with the thing that fed told me to do and this is how it started .
Then you said you couldnt D/L anything .
Lets start all over again .
Do you have a good anti virus app on your pc ?
Dl65 ::)
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im still scaning the hard drive but 2 infections have showed up on the hard drive.
Remeber i cant install anything ;D
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did you shut off your system restore ...before you started the scan your doing now ? Let us know what the infections are .
dl65 ::)
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um i didnt know you could turn off the system restore but it finished and i dont think i can reverse it to my regular comp
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btw if i install something in safe mode will it be on my orginal desktop.
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Crono....... Are you scanning in safe mode ?
What anti virus scanner are you using ?
dl65 ::)
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Crono .....Dont install anything yet ...........ARe you still in safe mode ?
What viruses were found ?
dl65 ::)
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im using panda active scan involves no downloading but the infect rate has gone up to 7 one disinfected ya im still in safe mode
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From what I've seen, system restore can do more harm than good, the one & only time I ever used it, it removed all my drivers. LOL
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if i could find my computer staring cd i could start my comp all over.
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Don't loose your nerve Crono! :D
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Crono...So where are we at now ....has the scan finished ? If so what did it find ?
Please list what it found
dl65 ::)
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Incident Status Location
Adware:Adware/nCase No disinfected C:\Temp\FLEOK
Adware:Adware/Apropos No disinfected C:\Documents and Settings\All Users\Application Data\Viewpoint\Viewpoint Manager\Downloads\AlertSWF\contents\Exec.exe
Virus:Trj/Pakes.V Disinfected C:\WINDOWS\cpa.exe
Adware:Adware/nCase No disinfected C:\WINDOWS\Downloaded Program Files\clientax.dll
Adware:Adware/nCase No disinfected C:\WINDOWS\Downloaded Program Files\ClientAX.inf
Adware:Adware/PopCapLoader No disinfected C:\WINDOWS\Downloaded Program Files\popcaploader.inf
Spyware:Spyware/ISTbar No disinfected C:\WINDOWS\mgrsts.exe
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Crono.....Ok ...so we are making some headway.....
The Virus ..... Trj/Pakes.V Has it been deleted ?
If yes ...can you go to Start / Control Panel /ADD /Remove programs ........ if you can get there and the list populates ( shows) look and see if you see anything like ISTBAR .....if its there go over to the right and click remove .....
let us know
dl65 ::)
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Start at the top I guess.
Bug #1 FLEOK
http://www3.cai.com/securityadvisor/pest/pest.aspx?id=453088286
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Maybe starting at the top should be installing anti-virus, anti-spyware and a firewall?
Edit: As above on the fresh XP you install. :D
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i cant find that on my remove/ add programs how do i use that other way with that link
doing this all on safe mode
what i dont have a fresh xp
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Crono, the link above is not a removal program, it's directions for manual removal.
At this point you really have to question if it's worth trying to remove all this stuff considering the previous problems with restore and ZA etc.
Maybe a fresh install of xp as you said earlier is the way to go.
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Crono........Can you open Internet explore ?
Dl65 ::)
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No XP? :-/
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i know but the cds might not be in my house anyone someone could have thrown them away i think ill reoganize my room tommorow and try to find it but if i dont then what do i do
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ya i can how would i be talking to you then ;D
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OK, so we don't bombard you with too many different things to do, let's take it slow & follow DL65s lead on this.
His other name is 'BugHunter'.
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cant i just download a adware remover and stuff to take them off ;D
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Crono...... Ok .......try this click on start .... then search ...... Then in the spot that says all or prt of the file name ......... type or copy ... c:\temp\cdt_bbi8016.exe then push search ....when it shows up ....highlite it and right click and choose delete .
then do the same for each of the others
c:\temp\cdt_bbi8016.exe
c:\temp\fleok\msbb.exe
c:\temp\installer2.exe
c:\temp\msbb.exe
Let us know when you have deleted these
dl65 ::)
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do i have to go back to my regular desktop or do i stay in safe mode
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No stay right there .....in safe mode
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what section do i scan
when you open up search it asks what do you want to search
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CLICK on START ......then SEARCH ........when the search box opens ....click on All files and folders ....when that box opens ...either type in or copy and paste in .....
c:\temp\cdt_bbi8016.exe now click search ...when it shows up in the list in the SEarch results ........ hilite that entry , right click it and chose DELETE ........
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i inserted it in the all or part of the file name box then the look in box had C:/temp/
but none of them poped up so i couldnt hilite and delete
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Can you ...go to my computer ...then select C drive ....then go to the temp folder and open it up ........and look for cdt_bbi8016.exe
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If you cant get there that way ...... open a Internet Explorer window ....and up in the address bar .......enter this ....C:\Documents and Settings\your computers name \Local Settings\Temp ....then look for that file
c:\temp\cdt_bbi8016.exe
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Crono ......Are you still here ...we havent heard from you in 24 mniutes .
dl65 ::)
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could this be a wind up.........cynic.......view.....
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Still pounding the F8 key?
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My comp is finally fix thax to all you help but i just delete my comp account and made a new one thats how you fix a system restore junk if anyone has these problems after doing a system restore plz use this method it really helped me also none of my original downloads are deleted. :D
thax again for all your help. ;D
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Very good Crono, so you made a new account with the same name as the old one?